There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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1 QUESTION - ARE YOU FROM US OR NOT?
I am from the sales department. If you got the phone from T-Mobile, We'll check if they can replace the phone for you
just a second please
FROM US OR NOT?
I DON'T CARE WHAT DEPARTMENT YOU ARE "FROM"
edit -- wrong thread
After verifying my information, I told them that I heard about a promotion that if I bring my own device I get a line for free, they checked my account and said I was eligible. The customer rep was quite excited because they said that it's pretty rare? Anyway took 45 minutes total to get the new line setup.
I've been with T-Mobile for over 15 years, currently have 4 lines and the magenta max plan. All current 4 lines are paid so this is my first free line.
It too about 30 minutes from start to finish, the only reason it took that long was because my rep was adamant to know what phone I would be bringing in for the new line.
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"Thanks for choosing T-Mobile!
Your Service Agreement:
You will be charged a monthly Regulatory Programs ("RPF") & Telco Recovery Fee ("TRF") (not a government required tax or charge) totaling $3.49 for Voice Lines and $1.40 for Mobile Internet Lines ("MI") (subject to change without notice; plus tax). Of the $3.49 total charge for voice lines, $0.50 is applied to the RPF and $2.99 is applied to the TRF. For MI lines $0.12 is applied to the RPF and $1.28 is applied to the TRF. These fees may not apply to certain data devices/services. International rates and roaming charges may apply. Certain rates are subject to change at any time. Your first service cycle may start several days after your activation. If you have a device or accessory under one of our device programs, refer to your agreement for the specific terms and conditions of that program."
Says there will be taxes. I'm on the simple choice North America 10gb plan that was originally 4 lines for 100 I believe
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