There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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Started chat on tmobile phone app:
* told I was qualified
* I was asked to fill out a form
* first form filled but the payment didn't go through
* second form filled, payment went through
* received order confirmation email
Order confirmation email starts like this, instead of Dear jyqureshi:
I went to check status of this order, nothing, however the charge shows as pending in Discover.
I decide to go in the store.
Store manager could not find this order under my account, however I see that I qualify for BYOD P1
I asked let's order here for BYOD P1.
15 minutes maximum, and I walk out with a new line activated on my extra phone.
Under my account, service promotions, I see 2022 BYOD P1 promotion.
Chat person probably messed up OR t-mobile's system messed up a few orders.
Easier to do it in-store than call or chat.
Like another poster said, I'm just hoping/thinking they are bombarded with this new line promotion and it'll take the system a bit to update everything.
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Thanks.
Like another poster said, I'm just hoping/thinking they are bombarded with this new line promotion and it'll take the system a bit to update everything.
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Started chat on tmobile phone app:
* told I was qualified
* I was asked to fill out a form
* first form filled but the payment didn't go through
* second form filled, payment went through
* received order confirmation email
Order confirmation email starts like this, instead of Dear jyqureshi:
I went to check status of this order, nothing, however the charge shows as pending in Discover.
I decide to go in the store.
Store manager could not find this order under my account, however I see that I qualify for BYOD P1
I asked let's order here for BYOD P1.
15 minutes maximum, and I walk out with a new line activated on my extra phone.
Under my account, service promotions, I see 2022 BYOD P1 promotion.
Chat person probably messed up OR t-mobile's system messed up a few orders.
Easier to do it in-store than call or chat.
Let's hope you canceling the extra line won't cause the billing system to disable the promo for this new line.
* Order email had someone else's name on it
* Store couldn't find the order
* My Account profile on tmobile iPad kiosk didn't show anything pending
Like another poster said, I'm just hoping/thinking they are bombarded with this new line promotion and it'll take the system a bit to update everything.
In store, as an authorized person, store associate will look at your state issued ID
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