There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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- tried online chat and app chat on 12/15
- tried online chat on 12/16
The lady on the phone told me "don't worry you will just need to send in your documents" ... I've never been in the military. They told me they couldn't swap me to my old plan since I was grandfathered in and that they will keep searching for a plan that will get me back to my original price.
This is the downside of sticking with SC. Not eligible for most promos. But it's not like I have a choice, switching to the latest plan would more than double my monthly plan cost because all the promos, like inside hookup is only for new subscribers and requires port in from another non-Tmobile carrier. Oh well, until T-Mobile converts legacy SC plan to Magenta and let us keep out existing price, I'll continue to stick with SC forever
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The really tricky one is trying to port out a number without canceling a line. I'm on a 4lines for 3 plan with 2 free add a lines. I can't cancel a line without losing two so hopefully no one on my plan wants to port out at some point haha.
If you wanted more options, you could sign up for a google voice number on that line. Google gives you various choices for an area code so you can pick a number you like. You could then port this google voice to the free link (or keep it separate and just forward calls).
Now $136 for 5 lines with Insider Promo
Source: Merriam-Webster, Criteria and Criterion: Can 'Criteria' Be Singular? | Merriam-Webster
I contacted CS by phone this time instead of chat and got it without having to change my plan.
He waived the activation fee too supposedly.
I still have my 15% Corp discount, so I plan on keeping it for as long as I can.
I'd suggest trying back either later today (as the billing system updates?) or maybe tomorrow/Monday.
FWIW, I also have 0% faith I'm actually eligible for this promotion. I haven't been eligible for any free AAL promotions in quite awhile... and in fact, in a previous promotion where you could get a free AAL and free device, I signed up for it and had to fight it for months... eventually got the device waived (and kept it) and had to give the line up.
I contacted CS by phone this time instead of chat and got it without having to change my plan.
He waived the activation fee too supposedly.
Or use T-Force, but their waits are horrendous at the moment.
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