There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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"Any cancellations of lines other than voice lines won't count against you for this promotion, so a Home Internet cancellation is fine. 😊"
My previous two free lines are showing as
2020 Line On Us 2
2021 Line On Us 6
However the latest addition shoes up as
2022 BYOD Line P1
There is nothing to indicate that it's free.
Anyone else got something different or interpret it differently?
I'm wait to confirm from tforce
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Thanks
"Congrats! You will receive your promotional service discount from T-Mobile as long as you maintain eligibility. View t-mo.co/activity for account details"
And when I look inside my account I see details of the new added line, as well as the following under "service promos" tab:
"2022 BYOD Line P1: enrolled"
All signs point to the promotion being manually applied correctly by the CSR that we spoke with after being denied three times previously.
I'm in simple choice with 6 lines included.
611 told me I qualified but i HAVE to pay $35 or the promo won't work. They didn't want to credit back. Told them I'd think about it.
Chatted with 611 later asking if I can do it myself online to have the fee waived. They said I qualify but I have to change my plan and they wanted to do it over chart and charge me the $35. They didn't answer my question about doing it myself but while I was talking to them I went through the process of ordering a line. It didn't ask me to change my plan. I told the "supervisor" who had stepped in and was telling mei need to change my plan and she said if it allows me to do it online without changing plans then I can go ahead and they'll see why on their end it was asking them to change my plan.
I ordered on Thursday around midnight. Saturday morning I see the promo reflecting in my account.
It's showing $15 for 6gb so I gotta work on then changing it to unlimited.
Thanks OP!
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I'm wait to confirm from tforce
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