There is a new promo BOGO free line promo, ask your T-Mobile Customer Rep about "2023 Line P1" where you buy a line you get one free.
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps .
Promo ID is 2022 BYOD Line P1. It seems this promo is limited to certain accounts randomly selected by T-Mobile.
Here's everything we know so far:
- Eligibility requirements are pretty much unknown. To check for elegibility the Customer Service rep has to bring up your account, go to your account profile menu, and under there it will list the promos applicable for your account. If your account was one of the lucky ones selected they will see HolidayUnwrapped promo for a free line memo under that menu. At this moment only T-mobile Customer Service can check if this promo shows up on your account's profile, no way to self check.
- Accounts must be checked for what is essentially a "memo" on the account indicating eligibility. Eligibility seems to be targeted to certain accounts and not simply by plan.
- Promotion ends December 19th.
- Cannot stack phone promotions on this free line. It's BYOD only, thus no future Trade-in or phone upgrade promos on this free line.
- You cannot cancel any lines once adding this free line for 12 months.
- DCC fee of $35 will be charged. Unless you do the Self-Service add a device or line BYOD esim option under My Account on your own, after confirming you are eligible.
- It appears any postpaid plan could be eligible, not just Magenta plans.
- Promo name on account will be 2022 BYOD Line P1 and is also known as #HolidayUnwrapped.
- Wait times with support are long, including T-Force. Please only send one message and be patient. It could be up to 5 hours or more before you get a response. You can go to a T-mobile Corporate store and asked them to check for the memo on your account for this promo.
- You can use an esim to activate the line.
- Onces you are confirmed that your account is eligible for the promo, you can order by yourself online. The promo will automatically be applied to your account within 7 days.
- The system is still applying the promo memo to some accounts, if you were told not eligible today, try again before the 19.
- Some plans have a max number of lines, if your account has reached that limit, even if you are elegible for the promo you might not be able to add the free line. Workaround to this is to move to a different plan.
- Good luck to everyone.
So far confirmed the following plans are compatible:
- Simple Choice Plans
- Magenta Max
- Magenta Plus
- Amp
- T-Mobile One
Requires paying one time DCC $35 fee (assited support). Unless you do the Self-Service add a device or line under My Account - BYOD esim option on your own, after confirming you are eligible.
55+ plans are not eligible, adding eSIM doesn't work either: no promotion shows up after self-service checkout, and your plan simply increases by $30-35. You will be charged for one day of service even if you cancel on the same day (this charge can be potentially removed via CS).
If you are still not showing correct promo give them the details to add correct promo:
Tell them the name (2022 BYOD Line P1), promo code (sp011)and if needed c2 doc (77abc)for reference to find this promo hope it helps
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edit:
"the offer will require the customer be on a Magenta biller (not Sprint) and have 2 or more (paid) lines. For reference, "Magenta Biller"
Still check with a few agents if you have time to spare. My exact plan might not be the reason why I'm not eligible.
UPDATE: T-Mobile App Chat said I was eligible and added a line for me. The BYOD promotion shows up on the Plan Details and Service Promos pages. Two other promotions of mine no longer show up but Tforce confirmed they are still active.
Seems most people who are told are not eligible, are able to add the line and see the promotion. We shall see if they stick.
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On magenta plan
I ordered 12/19 8pm pst
Picked physical Sim route. Paid the $35
12/20 8am I see a line added to the account. Also saw a $20 more onto the bill. 12/21 8pm. I read somewhere about the deleting auto pay and wait 30 minute then add auto pay back.
Today 12/22 8:30am received a text confirmed of deleting auto pay on 12/21. Then another text after, confirming of adding auto pay. Right after this text confirmation of promo free line was added to the account.
Checked the account. Free line. I see the promo code. And the $20 was dropped.
So far nothing out of place. NOT the same bill. It's actually $5 less because of auto pay on this newly added free line.
Overall. Waited 2 days from order. Sim card should arrived today which was 2 day air shipping. Now I got a free line from promo. And bill is $5 less because of auto pay on the free line. Nice.
On magenta plan
I ordered 12/19 8pm pst
Picked physical Sim route. Paid the $35
12/20 8am I see a line added to the account. Also saw a $20 more onto the bill. 12/21 8pm. I read somewhere about the deleting auto pay and wait 30 minute then add auto pay back.
Today 12/22 8:30am received a text confirmed of deleting auto pay on 12/21. Then another text after, confirming of adding auto pay. Right after this text confirmation of promo free line was added to the account.
Checked the account. Free line. I see the promo code. And the $20 was dropped.
So far nothing out of place. NOT the same bill. It's actually $5 less because of auto pay on this newly added free line.
Overall. Waited 2 days from order. Sim card should arrived today which was 2 day air shipping. Now I got a free line from promo. And bill is $5 less because of auto pay on the free line. Nice.
I did the turn off/turn on Autopay trick yesterday, no luck. But couple minutes ago I just got the text saying my new line has been added. Hope I snuck in for the promo (was told not eligible and ordered physical sim at 12/19 11pm pst.
On magenta plan
I ordered 12/19 8pm pst
Picked physical Sim route. Paid the $35
12/20 8am I see a line added to the account. Also saw a $20 more onto the bill. 12/21 8pm. I read somewhere about the deleting auto pay and wait 30 minute then add auto pay back.
Today 12/22 8:30am received a text confirmed of deleting auto pay on 12/21. Then another text after, confirming of adding auto pay. Right after this text confirmation of promo free line was added to the account.
Checked the account. Free line. I see the promo code. And the $20 was dropped.
So far nothing out of place. NOT the same bill. It's actually $5 less because of auto pay on this newly added free line.
Overall. Waited 2 days from order. Sim card should arrived today which was 2 day air shipping. Now I got a free line from promo. And bill is $5 less because of auto pay on the free line. Nice.
I did the turn off/turn on Autopay trick yesterday, no luck. But couple minutes ago I just got the text saying my new line has been added. Hope I snuck in for the promo (was told not eligible and ordered physical sim at 12/19 11pm pst.
I think people are referring to another text that confirms the promo
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I did not need to delete and add auto-pay or do anything different.
I think people are referring to another text that confirms the promo
611 and iMessage TMo reps both said I was ineligible, but I went ahead and placed the order for physical SIM at 12/20 2am EST my time yet 12/19 11pm PST on TMo's official time documented. SIM comes in tomorrow.
I hope I make it through. 😓
I did not need to delete and add auto-pay or do anything different.
I tried adding the line online but got an error. However, I was able to add it using the app with no issues without having to change my plan.
2) They did add the One Plus Promo
3) They said I could port in a number into the free line.
Now it won't let me re-enroll.
Still no line discounts showing from my 5 free lines.
2) They did add the One Plus Promo
3) They said I could port in a number into the free line.
I asked twitter folks twice, both denied. Then someone suggested try the overseas 611 call at night, that worked in 15 minutes.
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On magenta plan
I ordered 12/19 8pm pst
Picked physical Sim route. Paid the $35
12/20 8am I see a line added to the account. Also saw a $20 more onto the bill. 12/21 8pm. I read somewhere about the deleting auto pay and wait 30 minute then add auto pay back.
Today 12/22 8:30am received a text confirmed of deleting auto pay on 12/21. Then another text after, confirming of adding auto pay. Right after this text confirmation of promo free line was added to the account.
Checked the account. Free line. I see the promo code. And the $20 was dropped.
So far nothing out of place. NOT the same bill. It's actually $5 less because of auto pay on this newly added free line.
Overall. Waited 2 days from order. Sim card should arrived today which was 2 day air shipping. Now I got a free line from promo. And bill is $5 less because of auto pay on the free line. Nice.
So this is really weid.
I removed auto pay and the bill went up by $25 (4ines earlier, the new one is 5th). I thought I will wait an hour before addig it again. Got a text about 10 minutes later confirming the bill will no longer include $25 AP discount
Was going to login again to re add AP and just then got the Congrats text , it said you will receve promotional service disc .. didnt say exactly which promo.
The strange part is that when I check the plan at this stage, the new promo took out the full $25 cost of the new line (the line is $20 with AP, $25 without AP).
I was hoping that the $25 new promo discount will stay as is even after I add back AP. But no, that wasnt the case. After I added AP, the promo discount lowered to $20. And my bill is exactly same as it was before all this.
The only thing I wish is that TM makes doing this easier. So much uncertainty and dealing with some really stupid/incompetent reps over this. The best lesson is not to listen to reps and do your own thing by reading SD and reddit, etc
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