Extra Savings on Refurbished Dell Latitude Laptops Priced $349 or More Expired

I didn't know about the boot diagnostics at the time, so I emailed [email protected] and said that my battery was only about 50% capacity and attached the battery-report.html file from powercfg. They replied the next day and shipped a battery a few days later. It's due to arrive tomorrow. I'll report back with the condition of it when I install it.

thanks for the reply. I guess I will try the same. did you have to specifically ask for a replacement battery or was it offered?

Mine was grade A but has a imprint from a sticker on the bottom of the laptop. Slightly annoying but tolerable. Otherwise, the condition looks pretty good, besides the battery issue

I received the battery. BIOS diagnostics showed 0 cycles. powercfg shows a capacity of 57000mWh with a design capacity of 60002mWh.

I bought one of these 2 weeks ago in on the last sale. A few points.

I bought a grade A refurb Latitude 7490 touch unit and was not impressed with the "refurbishment". Someone might have run a rag over it but that was about it. It was disappointing as the Dell Latitude 5300 refurb I got several months ago was perfect. Also, weirdly, the Intel i7 sticker was very misaligned so I removed it. There was more dust, debris, human hairs, and skin flakes embedded under the keys than I have ever seen. Every key was like a clown car of human hair. I'd think I had gotten them all out from under the keys then another would pop-up. It was disgusting. I called to rerun it but they have me a moderate discount for the hassle so I kept it and finished cleaning it. I used the little brush for cleaning my electric razor to get underneath the keys.

The unit works fine and is upgradeable to Win 11 after I upgraded the RAM memory to 16 gigs. The battery worked but was old and did not hold a charge for all that long so I bought a new one for $32 from Amazon. As a pleasant surprise, the back was easily removable to access the components so the battery swap and RAM upgrade was a smooth process. It's plenty speedy for almost any browsing and office use. General usability and build quality are much better than a cheapo new $250 - $300 unit with a cheap screen, creaky chassis, and mushy keyboard.

How to check battery charge cycles?

Was it OEM? They said they would send another battery for the 5300 2-in-1, but had to 'hear back from the warehouse'. I think I'd rather get the battery than a partial refund if it's OEM, since only generics are usually affordable.