You are better off. Just looking on craigslist or facebook marketplace for a username. Brand e-bike. You can get some nice name brand ones for a little bit under $1,000 which has really good components and will last you a lot longer than these poorly made ones.
We got the Hurley Hang 5 last August when it was on sale direct from Joy Ride bikes. As of two weeks ago, it is now inoperable with a "E1" error code. The quality is definitely sub-par, so be aware of that before buying. Also, customer service is non-existent.
By contrast, I found Joy Ride Bikes' customer service to be very good. I also bought a Hang 5 at around that time (when it showed up on Slickdeals' front page). To minimize the size of the shipping box, the scooter came with the handlebar/handlebar stem assembly off. After inserting the handlebar assembly, I found that the bolt holes for securing the handlebar stem to the head tube were not aligned. I emailed them and we had some back and forth correspondence. They asked me to send pictures so they could see the exact problem. After they got the pictures, they volunteered to send a replacement part. When their box arrived, I was surprised that they had sent me an entire handlebar assembly (handlebars with attached brake lever, throttle, bell, and handlebar stem), not just the handlebar stem. This made the replacement job a whole lot easier.
I assume that you tried emailing them. Did you try calling? The manual lists their phone number as 1-800-493-1646.
32 Comments
Your comment cannot be blank.
Sign up for a Slickdeals account to remove this ad.
Which brands?
I assume that you tried emailing them. Did you try calling? The manual lists their phone number as 1-800-493-1646.