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https://web.archive.org/web/20230.../KM1262649
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https://archive.is/ucvkn https://web.archive.org/web/20230223144317/https://www.att.com/support/article/wireless/KM1262649
Loved the fold3 but build quality is terrible. Never dropped the phone and after 15 months, there's a black stripe down the middle and the right screen becomes unresponsive to touch. The black stripe became larger and larger. It costs $550 to repair. Many other people reported same issues. Beware.
T-Mobile more expensive and oos already Frown missed it
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Let me save y'all about 4 hours, which is how long it took me to finally get to the right people to make this happen. Here is how I got this handled
I ordered a $5 Tello number, selected e-sim, received number within a few minutes. Make sure to register the pin they give you in the email, it gives you all the port out info access. Theres a code there that is needed to enter in Best Buy portal when you port it over to ATT.
Ported that number in to ATT via Best Buy portal
Picked up phone
Powered on Phone with ATT sim
Finished ALL account creation, including pin number creation etc via ATT email
Spent 3 hours getting tossed around 10 different reps and departments and supervisors via online chat, disconnected multiple times, told no multiple times, etc etc etc.
Don't bother submitting request online for unlock, it will be denied.
Just call technical support, JUST CALL!!! 1800-288-2020. Call from a phone other that the Z Fold 3. Reason you call from other phone is you will want to pop your sim in from other provider to get to the sim unlock prompt while you are on the phone with them. Tell them you need technical support, you may get tossed around one more time, but you WILL get someone that can help you.
Have your link ready that states phones paid in full at purchase can be unlocked without waiting 60 days. I had to legit provide not just the wording, but the exact link. The rep will literally navigate to it and will be super surprised and state that this is the first they've ever heard of this policy and that they always get hassled by the unlock team and ultimately never get the unlock code for the customer.
Have your receipt from Best Buy ready ready to go (I had to legit take pics with my phone and text them to a number they gave me).
After about 10 minutes with the rep, they provided the unlock code.
Make sure to input the unlock code prior to getting transferred over to cancellation department.
Get sent over to cancellation department and submit for cancellation under buyer's remorse policy.
Done and done. Save yourself a lot of time and just call them. I paid $299 plus tax and have a fully unlocked phone on T-mobile with no issues at all. ATT service is shut down, I didn't care about the Tello number, much easier to pay the $5 for a Tello than mess with a number you actually care about keeping. Just cancel the service and it is over and done with.
I obviously can't promise this is gonna work for every single person. I suppose a non-cooperative rep might not wanna go the extra mile for you, but my telephone rep was super helpful and patient. She admitted I had done my diligence with researching the terms and pushed the "unlock team" to help her with the code. YMMV of course, but this worked for me. Just be patient and courteous to the rep. I was frustrated with how long it was taking but you need to acknowledge that each new person you talk to, it is their first interaction with you, they have no idea how long you've been dealing with people. You can avoid a lot of frustration by just calling to start out instead of trying to manage the situation via online chat.
Questions, feel free to ask, perhaps I wasn't completely thorough, but that was basically what I went through. Good luck all.
Port out the line to cancel. Line automatically cancels as soon as the number it ported out (5-10 mins). You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
These phones are subsidized by the carriers and hoping people would switch or add more lines and stay with them, etc; therefore different carrier may offer different prices.
You can request unlock right away because it's paid in full with no money owed; i.e., no monthly installment,
Yes.
Port out the number to cancel right away (5-10 min, as soon as the number is ported) so that you don't have to deal with rep that doesn't allow you to cancel. You can port to Tello for $2.50.
https://slickdeals.net/f/16531969-tello-50-off-selected-plans
Yes, but you can cancel right away.
I picked up my Fold 3 this morning from bestbuy. ATT variant.
Ordered online with the porting in option as it wouldn't let me order otherwise. Used a random boost mobile number I had and have no intention of porting in a number.
BB didn't ask for anything in store, just gave me the phone and i walked out.
Received att emails after pickup, created account, created ATT PIN, jotted down account number, and saw $60 plan but $0 due.
unboxed and booted with t-mobile sim card, asked for unlock code.
tried to unlock from my att portal, but denied.
tried to unlock using the request unlock website for non att members, but denied via email
Started a chat with att to cancel service and request unlock.
I mentioned having bad service reception in my area and wanted to cancel and wanted to unlock phone to use it for work which was a different provider.
They wanted me to reset the network, but i said not interested just want to cancel.
They also mentioned that i lose my port in number if i cancelled. which was wierd since i never actually ported in the number yet.
Eventually, they said, "Since the total due balance if $0.00 there will be no charges now. Your services with AT&T will be completely shut off."
Then i asked about the network unlock, which they said they sent directly to my phone. Didn't work even though she said it was unlocked on their system. Eventually they provided the unlock code which worked.
Now my fold 3 is cancelled with att service with 0 payments or fees and unlocked so i can use my Tmobile sim.
hope that helps some of ya.
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1. Ordered two days ago with ship to home option
2. Got call from BB today that they need to verify some information before proceeding to go ahead with my order
3. They asked me ATT PIN and last four digit of SSN. I didn't have PIN but they said they can activate the phone if I provide them last 4 of SSN. I gave them 4 digits of SSN.
Now, my question is
Since they said they are going to activate the phone, Would I still be able to cancel the plan without monthly and activation fee?
Just received the call from Bestbuy again. They are asking for account number. I don't have it. Asked me to call ATT .
be delivered next Wednesday. When ordered I was transferred to ATT portal twice. Twice I entered my information, including SSN. Twice received email from ATT to confirm my email. Did this twice) And ATT system shows that I don't have any account with them, nothing.
Today I got a call from Best buy geek squad support regarding they had some malfunction between their system and ATT system, and my port out didn't work out. And that BB needs some 4 digits PIN from "my" ATT account to be able to activate the phone. They asked my last 4 digits of my SSN so they could contact ATT customer service to create an account for me and get that 4 digits PIN so they (BB) were able to activate the phone. Because without this they will not ship it to me. I provided my last 4 digits, hoping they will do the rest.
In half an hour I got a ring again from BB. She told me that ATT CS refused to create account for me even she was BB employee. They insisted that I have to call them and create that account by phone. So they will provide me that PIN number personally. I tried to create an account online, but it's impossible because I don't have a phone number associated with ATT.
Honestly I'm not comfortable I have to call ATT CS and provide my information, including complete SSN number by phone!
Any suggestions guys?
1. Activated his account by inserting the sim card in his Fold 3 phone.
2. Removed the sim card and inserted it into another unlocked phone.
3. Waited a few minutes, until the device showing on his AT&T account was replaced with the new unlocked phone.
4. Submitted via the AT&T unlock portal a request to unlock the Fold 3. Selected he did not have a AT&T number and used the IMEI number to submit for the unlock code.
Can anyone else confirm they followed this process and they were successful?
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So here is my scenario.
I have ordered through best buy online and created new account.
I got an email from ATT to create an accouny.
I did not get any email from then to create a pin for account.
Now when I login to account, it says my line is suspended.
My device should be delivered tomorrow. i got a tracking number but no update on the ups tracking website.
I called the att service representative,
They could not reset my pin. They are saying the last 4 digits of ssn dont match but the account got created after giving ssn. So not sure whats going on there.
Any suggestions on what to do?
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Edit: How long did the system take to get your old phone verified?
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