Direct Tools Outlet: Most Items 30% Off, Factory Reconditioned Tools

TenseStar937

May 26, 2023 04:24 PM

18 Posts

Joined Dec 2022

TenseStar937May 26, 2023 04:24 PM

18 Posts

Shipping can be really vary in length. I've gotten things in about a week and other things didn't shit out for a month or more. It's a bit annoying. I've also noticed that sometimes their "discount" prices are equal too or more then just getting it from a local retailer. So as with most things, it's always smart to double check.
Beyond that, the tools arrive in good condition, sometimes in retail boxes, sometimes in generic boxes. CS is pretty average. Nothing exceptional but nothing to really complain about.

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Atomicxe

May 26, 2023 04:26 PM

235 Posts

Joined Jan 2020

AtomicxeMay 26, 2023 04:26 PM

235 Posts

Our community has rated this post as helpful. If you agree, why not thank Atomicxe

As someone who may or may not work for this company I would highly encourage you to avoid anything "reconditioned" aka it's easier and cheaper to sell the returned item without checking it and replacing it if it's actually broken.

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EagerActivity920

May 26, 2023 04:39 PM

241 Posts

Joined Feb 2021

EagerActivity920May 26, 2023 04:39 PM

241 Posts

Quote from idiggplants

:

Last 2 items i ordered from this website came with the wrong style of battery. in one it i had a non HP battery in place of a HP battery. in another i had a smaller battery than was requested.

both got ironed out by calling ryobi directly, but make sure you double check what you receive.

looking forward to the thumbs-down. its almost humorous how predictable it is. DTO either has a huge whit knight following or a hell of a lot of shills!

I've never had issues with the condition of reconditioned items like others. One of my orders they sent the wrong battery- picture and description showed one thing, I received another. They did ship out a second one but told me I shouldn't expect what is shown in the pictures.

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idiggplants

May 26, 2023 04:42 PM

2,854 Posts

Joined Oct 2011

idiggplantsMay 26, 2023 04:42 PM

2,854 Posts

Quote from EagerActivity920

:

I've never had issues with the condition of reconditioned items like others. One of my orders they sent the wrong battery- picture and description showed one thing, I received another. They did ship out a second one but told me I shouldn't expect what is shown in the pictures.

nonsense. when i talked to ryob, as well as the person at the store, they both said that the photos and the description should be exactly what you get. if you look up the model number of the tool/combo on ryobi website, thats exactly what you should receive.

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EagerActivity920

May 26, 2023 04:50 PM

241 Posts

Joined Feb 2021

EagerActivity920May 26, 2023 04:50 PM

241 Posts

Quote from idiggplants

:

nonsense. when i talked to ryob, as well as the person at the store, they both said that the photos and the description should be exactly what you get. if you look up the model number of the tool/combo on ryobi website, thats exactly what you should receive.

Agree 100%. The customer service person I talked to said it was a one time curtosey and I was lucky they were sending one

twoweeled

May 26, 2023 04:58 PM

4,332 Posts

Joined Apr 2012

twoweeledMay 26, 2023 04:58 PM

4,332 Posts

Quote from doitdontdoit

:

Non sense. I've ordered atleast 10 items, all arrived perfectly packed.

I will avoid ordering any more large items again. I've experienced the same problem. Maybe you've been lucky or items you ordered weren't that large? I don't know, but I've experienced the same poor packaging and damaged items.

ScavGraphics

May 26, 2023 05:09 PM

567 Posts

Joined Jul 2018

ScavGraphicsMay 26, 2023 05:09 PM

567 Posts

sigh..nothing in the sweet spot of 50% off AND available for shipping. Frown

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Phil_413

May 26, 2023 05:12 PM

15 Posts

Joined Jul 2009

Phil_413May 26, 2023 05:12 PM

15 Posts

I waited too long for the router I wanted and now it's unavailable. Anyone know if they usually make items available later?

krugoh

May 26, 2023 05:15 PM

140 Posts

Joined Dec 2009

krugohMay 26, 2023 05:15 PM

140 Posts

Any thoughts on the 8" pole saw kit with battery? Guessing it comes with a 2ah, but still in need of something like this, and $42.49 seems decent minus all the calls for avoiding the reconditioned ones.

https://www.directtoolsoutlet.com...ct/ZRP4361

ShrewdLocket1509

May 26, 2023 05:35 PM

1 Posts

Joined Nov 2021

ShrewdLocket1509May 26, 2023 05:35 PM

1 Posts

Careful with reconditioned, or just ordering from them in general, they sent me a completely different model than I ordered with less features, as well as having a broken piece, and when I complained and returned it they took over a month to reply with even a confirmation that the proper item was in stock (it was gone from their website) and would be shipping. I had to do a credit card charge-back to prompt them into action after they ignored my polite requests for updates. It finally arrived, and as others have said, it was loosely packaged and in "okay" condition. I suspect one piece might be bent and I'll have to replace a $10 part in the end. Perhaps worth saving yourself a headache and just spend the money on a HD sale instead, even if it's more than direct tools.

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DrukenGarbageCan

May 26, 2023 05:59 PM

46 Posts

Joined Apr 2023

DrukenGarbageCanMay 26, 2023 05:59 PM

46 Posts

Another reminder, there's people that buy from here and just to flip them for their tool selling businesses such as Offerup, Facebook, ETC...
So it would be natural to be told to stay away from things as it helps getting tools cheaper. For example a tool normally $200+ being sold for for $90 buying 5 and flipping each for lets say $150 is ok profit for just a click of a button.

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CollinC2866

May 26, 2023 06:14 PM

53 Posts

Joined Aug 2013

CollinC2866May 26, 2023 06:14 PM

53 Posts

Darn you Slickdeals! I'm trying to save money, not get awesome tools that I don't need!!!

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UKR_12

May 26, 2023 06:28 PM

1,296 Posts

Joined Oct 2017

UKR_12May 26, 2023 06:28 PM

1,296 Posts

200CFM/90MPH Blower w/ 2Ah battery and charger. Specs looks weak on paper, is it ok for basic leaf blowing?

fubag

May 26, 2023 06:54 PM

922 Posts

Joined Jul 2007

fubagMay 26, 2023 06:54 PM

922 Posts

any feedback on the electric battery lawn mowers?

gamingdroid

May 26, 2023 07:29 PM

6,051 Posts

Joined Aug 2010

gamingdroidMay 26, 2023 07:29 PM

6,051 Posts

Unfortunately, shipping cost kills any deal to be had.

Quote from DrukenGarbageCan

:

Another reminder, there's people that buy from here and just to flip them for their tool selling businesses such as Offerup, Facebook, ETC...
So it would be natural to be told to stay away from things as it helps getting tools cheaper. For example a tool normally $200+ being sold for for $90 buying 5 and flipping each for lets say $150 is ok profit for just a click of a button.

There's a lot more work than just a click of button. Personally, I don't see it worth the time unless you start doing huge volumes.

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Direct Tools Outlet: Most Items 30% Off, Factory Reconditioned Tools

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