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7/7: I called on a Friday shortly before noon to change my priivacy policy preferences, and was #13 in the queue, with an estimated wait time of slightly longer. There's no web option, though I think many banks are doing this now.
The estimated wait time reached 1 minute after 10 minutes, and fluctuated for longer. My place in the queue jumped around a little bit as well. The call was dropped after 28 minutes.
I called again and was second in line. The rep was perplexed by my request, though, and asked several times what I wanted to do. Then she went to find someone who can help. I was on hold for a long time. When she came back in the 48th minute, she couldn't hear me so she hung up.
I called back and was 11th in line with an estimated wait time of 30 minutes. The call was picked up a couple of minutes before that. Again, the rep had no clue what to do. Took over 10 minutes to figure out I wanted to opt-out and decided to talk to and talking to her manager about how to do it. Then my call was dropped.
Then I got an email with a local number for the privacy notice. Estimated wait: 32 minutes. I requested a callback. Got it almost right away and was first in line. Waited another 15 minutes and finally decided to wait for a response from the Maryland regulator.
7/14: Funds no longer credit-only.
7/15: Woke up on a Saturday morning to an email saying funds transfer has been suspended. Phone line available only 8-5 M-F.
Last edited by ImagineNoReligion July 15, 2023 at 04:31 PM.
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some Money Market account is not insured by FDIC...
some Money Market account is not insured by FDIC...
https://slickdeals.net/f/16472935-cfg-bank-12-month-certificate-of-deposit-5-15-apy-minimum-500-deposit
Guess we should all take our $ out to start a bank run 😬
some Money Market account is not insured by FDIC...
https://slickdeals.net/f/16472935-cfg-bank-12-month-certificate-of-deposit-5-15-apy-minimum-500-deposit
Guess we should all take our $ out to start a bank run 😬
7/7: I called on a Friday shortly before noon to change my priivacy policy preferences, and was #13 in the queue, with an estimated wait time of slightly longer. There's no web option, though I think many banks are doing this now.
The estimated wait time reached 1 minute after 10 minutes, and fluctuated for longer. My place in the queue jumped around a little bit as well. The call was dropped after 28 minutes.
I called again and was second in line. The rep was perplexed by my request, though, and asked several times what I wanted to do. Then she went to find someone who can help. I was on hold for a long time. When she came back in the 48th minute, she couldn't hear me so she hung up.
I called back and was 11th in line with an estimated wait time of 30 minutes. The call was picked up a couple of minutes before that. Again, the rep had no clue what to do. Took over 10 minutes to figure out I wanted to opt-out and decided to talk to and talking to her manager about how to do it. Then my call was dropped.
Then I got an email with a local number for the privacy notice. Estimated wait: 32 minutes. I requested a callback. Got it almost right away and was first in line. Waited another 15 minutes and finally decided to wait for a response from the Maryland regulator.
7/14: Funds no longer credit-only.
7/15: Woke up on a Saturday morning to an email saying funds transfer has been suspended. Phone line available only 8-5 M-F.
Small...yes......very. The communication issues posted above don't surprise me.
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