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Product Name: | Big Ass Fans Haiku L Smart Ceiling Fan, 52", White |
Manufacturer: | Big Ass Solutions |
Model Number: | FR127C-U1H00-3L00 |
Product SKU: | B01DVSBQZA |
UPC: | 858435004410 |
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5 years isn't a short amount of time but it was a >$1000 fan. A bit frustrating when I have cheap home depot fans lasting longer.
Before the issues it was the quietest, most powerful fan I've used. Outside of the smart features it was extremely good, and the smart features worked quite well. The move to the BAF app was good, I much prefer it to the old Haiku app.
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5 years isn't a short amount of time but it was a >$1000 fan. A bit frustrating when I have cheap home depot fans lasting longer.
Before the issues it was the quietest, most powerful fan I've used. Outside of the smart features it was extremely good, and the smart features worked quite well. The move to the BAF app was good, I much prefer it to the old Haiku app.
5 years isn't a short amount of time but it was a >$1000 fan. A bit frustrating when I have cheap home depot fans lasting longer.
Before the issues it was the quietest, most powerful fan I've used. Outside of the smart features it was extremely good, and the smart features worked quite well. The move to the BAF app was good, I much prefer it to the old Haiku app.
Man I'm so sorry to read this. I have been really eager to get one in my living room; we have 8' ceilings and this seems super low profile, nice looking at effective. I do not want to change it anytime soon and so I'm bummed to read there's a short shelf life.
Have you reached out to see if they'll replace it?
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5 years isn't a short amount of time but it was a >$1000 fan. A bit frustrating when I have cheap home depot fans lasting longer.
Before the issues it was the quietest, most powerful fan I've used. Outside of the smart features it was extremely good, and the smart features worked quite well. The move to the BAF app was good, I much prefer it to the old Haiku app.
Just curious have you thoroughly dusted the fan and lubricated/oiled the motor/bearings?
It is on sale for Prime Day.
This deal blows, I guess.
That is what they say, at least.
We have proved them wrong.
Have you reached out to see if they'll replace it?
To be fair it was the Haiku H, the model itself is likely 6-8 years old. The issues started around 2 years ago. The entire model was phased out and replaced. They have had a lot of time to refine and improve them. They have become much more popular since then as well.
Support is very helpful but last time I reached out they pretty much said there's nothing they can do unless I send it in which I didn't want to do. Repairs would have likely been on my dime plus shipping. I want to say the warranty was 5 years but I could be wrong.
Yeah, I did what I could. It actually seemed to really help for about 2 weeks but then it got worse. I think the slight disassembly/jolting of the whole thing just kinda moved something around and it eventually got back to where it was. Next time I have it down I will do a total teardown to the best of my ability.