There are new data points from 9/14/23 on which seem to indicate that the BYOP SIM trick below no longer works. (i.e. Even though the deal is still available to people who have been Fi members for a while, someone who just activated a BYOP SIM won't see the instant discount and only see the 24-month credit offer). Therefore, I'm crossing out the info about the BYOP SIM trick.
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* Added on 8/1/2023 by hpham_53: It's still 3-4 months away until people doing this deal will be close to completing their promotion. But I'll go ahead and add the info below on how to verify that your promotion was Earned, and how to Cancel/Pause Fi service after that.
* How to Verify that your S23 promo was Earned:
There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. The countdown will never say zero day. On the 120th day, it will stay at "1 more day". On the morning of the 121st day, the countdown should say "Stayed (past tense) active on Fi for 120 days in a row". Then later in the day, the In Progress column disappears, and the promo discount gets moved to the Earned column. At that time or later, it's safe to Cancel or Pause your Fi service.
You can use this Date Calculator: https://www.timeanddate
Enter your activation date as the Start Date, select Add 121 days and it'll show the date when it's safe to cancel/pause your Fi service.
* How to Cancel your Fi service:
In your Fi account, click on Account-->Your Plan, scroll down until you see "Leave Google Fi". Click on that and follow the on-screen instructions. You'll have the options to Let Go your Fi phone number, or Transfer To Another Provider. (There used to be an option to port it back to Google Voice, but I think it's no longer available). If you choose to let go your Fi number, your Fi service will be cancelled IMMEDIATELY. If you choose to port out, your Fi service will remain active until your Fi number has been ported out to another provider.
* How to Pause your Fi service;
In your Fi account, click on Account-->Your Plan, scroll down until you see "Pause Service". Click on that and follow the on-screen instructions. Your Fi service will be paused and Automatically Resumed after 90 days, unless you cancel it before 90 days are up. Once it's Resumed, you can leave it Active, or Cancel it, or Pause again (I don't know how many times you can Pause). If you have a lot of remaining referral Fi credit (which is not refundable), you can choose Pause instead of Cancel to wait and see if there will be new Fi promotions in the future to use up your Fi credit.
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I attached an image of the email
So I'm not sure whats going on, but this is the email I received back from their higher level support.
Any clue what I should do next?
The offer was showing up yesterday and today it's not, so I think maybe the offer did end but you all haven't gotten the updated offers yet or something.
I attached an image of the email
So I'm not sure whats going on, but this is the email I received back from their higher level support.
Any clue what I should do next?
EDITED: I guess you can save a copy of my attachment photo, send it to Google and see what they say.
I am not sure why the other member has the offer being revoked from his account .Anyone who gas recently subscribed to the service and has just got the bill generated can you please validate what do you see on your account.
What do you all recommend I do now in light of this because I have basically 6 days until the offer is gone on the 20th . Should I order a new Sim card and make a new account and activate on a new phone to see if the promo shows up?
I'm debating it now but I'm worried the same thing Is going to happen and it's going to cost me more and more money to buy another Sim and service to test
As far as the cost of activating another BYOP SIM, the SIM will cost you $10 and about $25 for the cheapest plan with taxes and fees. But if you don't get offered the $600 promo, you can cancel your Fi service and get a prorated refund after 2 billing cycles.
I'm not going to make a suggestion on what you should do because I don't want to get blamed if things go wrong. I'm already unhappy with being blamed for recommending that one waits until the bill has been created before ordering the S23.
As far as the cost of activating another BYOP SIM, the SIM will cost you $10 and about $25 for the cheapest plan with taxes and fees. But if you don't get offered the $600 promo, you can cancel your Fi service and get a prorated refund after 2 billing cycles.
I'm not going to make a suggestion on what you should do because I don't want to get blamed if things go wrong. I'm already unhappy with being blamed for recommending that one waits until the bill has been created before ordering the S23.
The support rep told me that I've only been a member for 4 days and that I'm still a new member until a month or something like this. So I think that is part of the problem
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The support rep told me that I've only been a member for 4 days and that I'm still a new member until a month or something like this. So I think that is part of the problem
Either something went wrong with your Fi account, or now Fi requires that a person must be a Fi member for at least a month in order to be offered the deal. I don't know. If it's true that now one has to be a member for at least a month to see the deal (and confirmed by another person who just activated a BYOP SIM), then I will change my post about the BYOP SIM trick or delete it altogether.
Either something went wrong with your Fi account, or now Fi requires that a person must be a Fi member for at least a month in order to be offered the deal. I don't know. If it's true that now one has to be a member for at least a month to see the deal (and confirmed by another person who just activated a BYOP SIM), then I will change my post about the BYOP SIM trick or delete it altogether.
I think they have basically found out what Slickdealers are doing, buying the Fi sim and activating it after 3-4 days and then buying the phone offer, so now they've removed it.
This is what was explained to me anyways.
I'm getting ready to call them again and see what can be done about it tho, I haven't given up, and I'm using your images to prove that the offer is still valid. Appreciate the images.
They also just now told me on the phone that there is nothing else they can do, and that now I have to deal with the "specialist" team and that no one on the phone will be able to help me, and that no one can adjust the promo offers shown to customers.
So basically I'm stuck at this point. I am waiting on a follow up from the Fi promotions specialist team, and I've sent them copies of your screen shots from today that show the phone is still available for purchase on the discount, even after they lied to me and told me the promotion has ended.
They also just now told me on the phone that there is nothing else they can do, and that now I have to deal with the "specialist" team and that no one on the phone will be able to help me, and that no one can adjust the promo offers shown to customers.
So basically I'm stuck at this point. I am waiting on a follow up from the Fi promotions specialist team, and I've sent them copies of your screen shots from today that show the phone is still available for purchase on the discount, even after they lied to me and told me the promotion has ended.
Also we're you at any time a previous member of Google Fi .
It's a bit hard to believe that just now google Fi changed its policies . If it was they have known this trick for years now and I highly suspect Google has moved in to stop it now
Another point of contention could be that the offer date change (10th September to 20th September ) somehow messed up with showing the promo code to you as you were in middle of the process then .
Also I would not rely on any tech support as I have had pretty bad experiences all around even across the best of the brands.
The latest one is a friend whose Z Flip 5 preorder was auto cancelled by Samsung on the last day of preorder and they promised they would be giving a price match across all channels and now rejecting the same saying the order had a preorder code involved .
Tldr : Share the exact chronology of events with the dates and whether in the past at any time were you a Fi member ignore the tech support who also work on permutations and combinations like us
Shame. I'm wondering if I should stay to see what happens with the first bill or see if I can get out now and save on the first bill.
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