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Post Date | Sold By | Sale Price | Activity |
---|---|---|---|
10/13/23 | Adorama | $1,499 popular |
11 |
09/15/23 | Adorama | $1499 frontpage |
31 |
09/01/23 | Adorama | $1499 frontpage |
24 |
08/18/23 | Adorama | $1,549 popular |
0 |
07/21/23 | Adorama | $1549 frontpage |
11 |
07/07/23 | Adorama | $1549 frontpage |
11 |
06/16/23 | Adorama | $1549 frontpage |
12 |
05/19/23 | Adorama | $1549 frontpage |
24 |
05/05/23 | Adorama | $1549 frontpage |
27 |
03/31/23 | Adorama | $1599 frontpage |
23 |
01/13/23 | Adorama | $1699 frontpage |
59 |
09/02/22 | Adorama | $1,699 popular |
34 |
08/26/22 | Adorama | $1,899 popular |
19 |
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That's a bummer. The box clearly says to keep the keyboard upright but the shipping company strapped it on the truck on its side when I had received it. I think a lot of us got lucky that they didn't damage it that way, you might've been unlucky with it being upside down at some point in transit.
This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
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This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
This is why I bought it from a B&M authorized Kawai dealer - even though it was $1999 it was worth the assurance of knowing I don't have to worry about broken keys. I bought a Yamaha p70 years ago and had some loose keys out of the box and had to live with it cause I didn't want to deal with the hassle of sending it back
After already assembling mine, I'm leaving it assembled. Neither Adorama nor the shipping company told me to disassemble it nor should anyone be expected to spend the time doing so given that the damage is not the customer's fault. Supposedly they are coming tomorrow (Monday) so I can let you know how it goes afterwards. Already a pain in the ass to schedule time home from work to be there for the pickup. Would have been better if they actually told me when they were coming (they didn't).
Also, there is very likely no way I'd be able to get the piano packed like it was. I don't actually remember how it was packed and second, the piano is quite heavy so not easy to handle.