Item 1 of 2
Item 1 of 2
expirediconian | Staff posted Aug 4, 2023 11:19 PM
Kawai CA49 88-Key Grand Feel Compact Digital Piano w/ Bench
$1,549
$1,999
22% off
+ Free Shippingat Adorama
+ Free Shippingat Adorama| Post Date | Sold By | Sale Price | Activity |
|---|---|---|---|
| $1,499 Popular | 11 | ||
| $1,499 Frontpage | 31 | ||
| $1,499 Frontpage | 24 | ||
| $1,549 Popular | 0 | ||
| $1,549 Frontpage | 11 | ||
| $1,549 Frontpage | 11 | ||
| $1,549 Frontpage | 12 | ||
| $1,549 Frontpage | 24 | ||
| $1,549 Frontpage | 27 | ||
| $1,599 Frontpage | 23 | ||
| $1,699 Frontpage | 59 | ||
| $1,699 Popular | 34 | ||
| $1,899 Popular | 19 |
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18 Comments
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This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
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This has turned into a huge nightmare, and I'm pretty disappointed in both Kawai and Adorama. The whole situation is taking so much time and effort to fix. If this damage happened during shipping, it must've been a gorilla-sized mishap, as those keys are super wedged together. Kawai offered to send someone to fix it, but that would essentially leave me with a refurbished piano, and who's to say there isn't internal damage that could cause future problems?
I'll update here on how they handle the situation, but at this point, I'd recommend getting your piano locally and thinking twice about a Kawai piano. If this happened in a company I controlled, I would have taken care of my customer much better than either Kawai or Adorama has.
After already assembling mine, I'm leaving it assembled. Neither Adorama nor the shipping company told me to disassemble it nor should anyone be expected to spend the time doing so given that the damage is not the customer's fault. Supposedly they are coming tomorrow (Monday) so I can let you know how it goes afterwards. Already a pain in the ass to schedule time home from work to be there for the pickup. Would have been better if they actually told me when they were coming (they didn't).
Also, there is very likely no way I'd be able to get the piano packed like it was. I don't actually remember how it was packed and second, the piano is quite heavy so not easy to handle.
After already assembling mine, I'm leaving it assembled. Neither Adorama nor the shipping company told me to disassemble it nor should anyone be expected to spend the time doing so given that the damage is not the customer's fault. Supposedly they are coming tomorrow (Monday) so I can let you know how it goes afterwards. Already a pain in the ass to schedule time home from work to be there for the pickup. Would have been better if they actually told me when they were coming (they didn't).
Also, there is very likely no way I'd be able to get the piano packed like it was. I don't actually remember how it was packed and second, the piano is quite heavy so not easy to handle.
Best of luck with yours!
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Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!