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Post Date | Sold By | Sale Price | Activity |
---|---|---|---|
06/23/23 | Amazon | $250 frontpage |
59 |
Sold By | Sale Price |
---|---|
Amazon | $508.23 |
Rating: | (4.1 out of 5 stars) |
Reviews: | 150 Newair Reviews |
Product Name: | NewAir NPR048GA00 48 Qt. Portable 12v Electric Cooler with LG Compressor, Fridge and Freezer, Rugged Wheels, and Solar Power Input, Perfect Plug-In Cooler for Camping, Trucks, Travel, Car and Home |
Manufacturer: | NewAir |
Model Number: | NPR048GA00 |
Product SKU: | B09FQFXQKQ |
UPC: | 810028284784 |
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I've had a Setpower RV60D PRO 60qt similar to this form factor that has been running all yr non-stop in my truck when camping and in my garage.
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Please update if you find a battery cheaper than the 99 dollar Massimo one mentioned a few pages back.
Anyone have any experience with them to know if they're legit?
I opened a ticket with them a week ago. After their first response asking if I want to return for a replacement or refund, they stopped responding although I sent them two emails.
I called them today, and the rep has sent in a request for a refund, and shipping cost will not be refunded, and they said it will take up to 2 weeks to get the refund.
I needed to mark an X on the manufacturer label at the bottom and sent them a photo of it.
So, I lost $10 for shipping with a dead unit that I need to recycle it somehow.
I might try to open it and see if I can fix it, but I doubt it. The screen's circuit might be damaged.
Just FYI, if you have a non-working unit as I saw some already posted here.
I plugged it in, adjusted the temps (fridge 37, freezer -4).
Came back 1 hour later, screen panel is off, not turning on after multiple button presses. Unit is somewhat cold. Unplugged and plugged back into wall, still not turning on.
Left it plugged in. came back 1 hr later again, screen on, but fridge temp says 43 and freezer says 50. (its now been 2 hours since being plugged in). Started adjust temps using buttons, and screen turned off again in front of me, buttons dead.
Also everytime compressor turns on or off, the whole unit shakes for 1 second and makes a loud noise.
Definitely quality control issues, as i saw 2 similar posts in this thread with similar issues.
Having the freezer was super handy. For the first time we could keep frozen stuff actually frozen. Set at 4 degrees and 31 degrees, it used a bit more electricity than I was hoping. No firm numbers but I'm guessing close to 1400 watts over 2.5 days with the weather sunny and 80+ during the heat of the day (cooler mostly in the shade). I'm hoping our Jackery 300 and Solar Saga 100 will mostly keep it running, but we have a new 320 watt solar panel coming to pair with our Bluetti PS72 if we fall behind at all.
The removable bins was a nice touch for loading. Temperatures we're well maintained. A few times we ran out of charge the temp on the freezer section rose relatively quickly, but not the refrigerator section. That makes sense as the temps will tend to equalize.
The noise from it was audible, but even nearby not objectionable. I don't think anybody in other sites would have even been able to hear it. I ordered a battery off of Aliexpress primarily to provide some emergency backup and piece of mind. About $100 shipped. We'll see how that goes.
At any rate, we weren't sure it was a good purchase, but initial impressions are quite positive. We'll see how it holds up.
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Just get a decent cooler and pack it with ice.
I plugged it in, adjusted the temps (fridge 37, freezer -4).
Came back 1 hour later, screen panel is off, not turning on after multiple button presses. Unit is somewhat cold. Unplugged and plugged back into wall, still not turning on.
Left it plugged in. came back 1 hr later again, screen on, but fridge temp says 43 and freezer says 50. (its now been 2 hours since being plugged in). Started adjust temps using buttons, and screen turned off again in front of me, buttons dead.
Also everytime compressor turns on or off, the whole unit shakes for 1 second and makes a loud noise.
Definitely quality control issues, as i saw 2 similar posts in this thread with similar issues.
I plugged it in, adjusted the temps (fridge 37, freezer -4).
Came back 1 hour later, screen panel is off, not turning on after multiple button presses. Unit is somewhat cold. Unplugged and plugged back into wall, still not turning on.
Left it plugged in. came back 1 hr later again, screen on, but fridge temp says 43 and freezer says 50. (its now been 2 hours since being plugged in). Started adjust temps using buttons, and screen turned off again in front of me, buttons dead.
Also everytime compressor turns on or off, the whole unit shakes for 1 second and makes a loud noise.
Definitely quality control issues, as i saw 2 similar posts in this thread with similar issues.
Spoke to same guy on live chat that reviewed my earlier emails. He confirmed it was broken after reviewing the video. He initially offered replacement only. I asked for a refund, but he refused to refund the original shipping cost I paid. Live chat below:
Charles Trapp: Please note that the cost you paid to have the unit shipped to your location is non-refundable. Newair will provide you with a prepaid return label to have the unit returned back to us.
Myself: you're telling me i'm losing money for you guys shipping me an item thats broken?
Charles Trapp: Please note that the unit was shipped via FedEx and the service has been used and paid for. Newair will cover the cost to have it returned.
Myself: i paid for a shipping service to ship me a broken item of yours? I didnt pay to ship a broken item, that is not what I purchased
Charles Trapp: I am sorry to hear that. However, these are the terms and policies set in place.
Myself: please send me a link to this term and policy
Charles Trapp: I can proceed with a refund but, the cost of shipping in non-refundable.
Myself: please send me a link to the terms and policies
Charles Trapp: Sure, here you go.
Charles Trapp uploaded: image.png [***he uploads pic of policies for warranty claims***]
Myself: this is not a warranty claim. This is a product refund
Charles Trapp: Since the unit arrived damaged it is a warranty claim for a refund.
Charles Trapp: Please note that the cost of shipping is non-refundable. Please advise how you would like to proceed.
Myself: your warranty terms state they apply if the product was used under normal operating conditions, i never used this product, because it never worked
Charles Trapp: The unit is unboxed and plugged in, it is not unopened. Please note that when the item is unboxed and plugged in it is considered used.
Charles Trapp: Please advise how you would like to proceed.
Myself: I will be contacting my credit card company.
Myself: Thanks
Filed credit card dispute.
Avoid Newair, they should at least feel somewhat bad that they are shipping out this many broken units.
Box was slightly damaged, but the internals are unblemished.
Cleaned it, plugged it in, waited about 30 - 35 min for it to cool down and seems like it's working fine!
Really nice for the price, I would say!
Don't forget to register it online afterwards.
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Filed credit card dispute.