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So, I'm a pretty big fan of ridgid and have the majority of the tools they offer. I also haven't used any other battery operated electric chain saws. With that said, I'm not a big fan of this saw. It's good for thick branches and you can small stuff without much difficulty but if you're trying to cut 8-10" thick material this doesn't do a great job. I had been waiting for them to come out with a chainsaw for a couple years and as soon as it was available I ordered it. The first one went back in about a week because the chain tightening mechanism was either plastic or made of the finest chinesium that they could scrounge up and stripped out immediately. I got an electric saw so that I could mill some logs for turning in the garage without breathing in exhaust and it's been pretty disappointing. I've tried using it with octane batteries and high output batteries and it could be that all electric chain saws are this way, but it's just been a bit of a disappointment.
No, lifetime service agreement. That's far, far different legally than a "warranty". At the end of the day, it's going to cost you a lot more.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
No, lifetime service agreement. That's far, far different legally than a "warranty". At the end of the day, it's going to cost you a lot more.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
Not my experience with getting a Ridgid drill repaired. I dropped it off at my local HD where they do tool rentals; they wrote it up, they sent it out to be repaired, and it was mailed back to me. No charge.
No, lifetime service agreement. That's far, far different legally than a "warranty". At the end of the day, it's going to cost you a lot more.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
Nah, the LSA is excellent. There are two downsides: if you don't register it in 90 days you only get the standard warranty, and when you send a tool in it can be a while(months sometimes) before you get it repaired / replaced.
Upsides? I more often than not get back a brand new tool of the current generation(I only buy the "more expensive" line not the budget ones, so I always get the higher end newest generation tool. I am lucky to have a service center near my house though, I could see it being a pain if you don't. But, I have seen they have updated their processes for LSA to make it more easy if you don't have a service center.
I'd definitely see if you have a center close before you go all in on ridgid, and look up a bit more about it. I've used the LSA 4-5 times and been happy every time.
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The 90-day window is real bunk. I bought most of the outdoor tools over the summer and I had trouble with it taking the part numbers on the site etc, so I put it off. Next thing you know it's 91 days later and now none of them have LSA on it.
I watched a few videos reviewing this and it sounded like a toy and was bogging down bad. I just about jumped on this one since I was going to give it a try anyhow, but yeah I would like to know more experiences here first. I have an electric Ryobi 14" one and while it's certainly no great product, it has done most of the work I needed it to when I was in a pinch. This one seems even cheaper/weaker than that one so I'm not so sure now. May put that $150 towards a higher end gas powered as I have a lot of property and trees are always falling. Certainly ones bigger than 10".
No, lifetime service agreement. That's far, far different legally than a "warranty". At the end of the day, it's going to cost you a lot more.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
A lot of what you said is not true. I can personally attest. Just had a battery go bad. Filled out the online form and had a new one sent to me within a week. Not sure where you live but maybe in Alaska your driving 2 hours to a repair shop, one way. Not sure if you ever had to actually use their warranty from the sound of it. And it's definitely not cheaper to throw out and buy a new one. Everybody makes lemons I don't care who it is, it's just a question of who gets one and how often.
The 90-day window is real bunk. I bought most of the outdoor tools over the summer and I had trouble with it taking the part numbers on the site etc, so I put it off. Next thing you know it's 91 days later and now none of them have LSA on it.
90 days is 3 months. If you can't get it registered in 3 months then not sure what to tell you. If their website was having issues you might call them and tell them that and they will probably still give you lsa. People always say LSA is a pain to register but I had a problem one time and got it fixed with a 10 minute phone call. If you are the type to put a registration off for 90 days, Ridgid is not for you.
The 90-day window is real bunk. I bought most of the outdoor tools over the summer and I had trouble with it taking the part numbers on the site etc, so I put it off. Next thing you know it's 91 days later and now none of them have LSA on it.
You can always call them instead and have them manually put it in for you.
A lot of what you said is not true. I can personally attest. Just had a battery go bad. Filled out the online form and had a new one sent to me within a week. Not sure where you live but maybe in Alaska your driving 2 hours to a repair shop, one way. Not sure if you ever had to actually use their warranty from the sound of it. And it's definitely not cheaper to throw out and buy a new one. Everybody makes lemons I don't care who it is, it's just a question of who gets one and how often.
People always shit talk the Ridgid LSA when it is the best warranty program for any tool brand period. There are indeed a few hoops to jump through, but they are minor and the service is great.
The 90-day window is real bunk. I bought most of the outdoor tools over the summer and I had trouble with it taking the part numbers on the site etc, so I put it off. Next thing you know it's 91 days later and now none of them have LSA on it.
How does your procrastination skill have anything to do with this?
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I don't think 18v will cut it for a chainsaw. I have a DeWalt 20v polesaw, and it has a hard time going above 4 inches. The 60v chainsaw does great, goes through 10 inch logs at least.
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Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
Upsides? I more often than not get back a brand new tool of the current generation(I only buy the "more expensive" line not the budget ones, so I always get the higher end newest generation tool. I am lucky to have a service center near my house though, I could see it being a pain if you don't. But, I have seen they have updated their processes for LSA to make it more easy if you don't have a service center.
I'd definitely see if you have a center close before you go all in on ridgid, and look up a bit more about it. I've used the LSA 4-5 times and been happy every time.
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Have you ever tried to use it? It covers a limited subset of parts and wear, to be determined entirely by them if they will honor it or not. Then YOU need to ship it not to them, not to Home Depot, but to one of their "authorized repair shops" -- a private owner general-purpose repair shop. Which the bar to entry is pretty much "I own a screwdriver and an inkjet printer for business cards." In other words, read their reviews -- you'll be lucky to actually GET it fixed. It'll probably come back worse.
Oh, and those repair shops are far and few between. So you're either paying out the you-know-what for shipping....or paying for your time + fuel. Maybe you have all day to burn traveling two hours each way, two different trips...but not all of us can burn an entire work day's worth of labor for a single repair.
It's all about Total Cost of Ownership. For what, a mid-range power tool? It's just cheaper to throw it out and buy a new one.
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Join The Conversation
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Share information with the community. Please follow our Community Guidelines and be kind!