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====== Info on Activating the Fi Phone, Tracking your Promo Discount, Completing the Promo and Pause/Cancel Fi Service after 120 days ====== added on 12/11/23 by hpham_53
* Activating the Fi S23 phone
When you get the phone:
1. The SIM is already installed in the phone, although the phone box is sealed.
2. Turn on the phone, connect it to WiFi and log into the same Google account that was used to purchase the phone.
3. Download and install the Fi app from Google Play Store.
4. Leave WiFi ON. Run the Fi app. It will insist that you turn Data ON. Go ahead and turn Data ON. It might use a few MB of Data before switching to WiFi. If FI charges you for that Data at all, it will be 1-3 cents added to the 2nd bill.
5. Go through the activation process with the app which will port in your number to Fi.
6. Your phone should be working on Fi then.
* Tracking Your Promo Discount
Log into your Fi account on the web site. There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. About 24 hrs after you activated the Fi SIM, the In Progress Tracker should show a checklist with entries like: Bought a phone, Got a discount, Activated the SIM, Stay xxx more days on Fi. Make sure the "Activate the SIM" entry is checkmarked and it shows 120 days to go. Then for a few days after that, keep checking the In Progress to make sure the countdown is decreasing each day. The countdown is updated at the same time each day (around the time of day that you activated the Fi SIM).
* How to Verify that your S23 promo was Earned
There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. The countdown will never say zero day. On the 120th day, it will stay at "1 more day". On the morning of the 121st day, the countdown should say "Stayed (past tense) active on Fi for 120 days in a row". Then later in the day, the In Progress column disappears, and the promo discount gets moved to the Earned column. At that time or later, it's safe to Cancel or Pause your Fi service.
You can use this Date Calculator: https://www.timeanddate
Enter your activation date as the Start Date, select Add 121 days and it'll show the date when it's safe to cancel/pause your Fi service.
* How to Cancel your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Leave Google Fi". Click on that and follow the on-screen instructions. You'll have the options to Let Go your Fi phone number, or Transfer To Another Provider. (There used to be an option to port it back to Google Voice, but I think it's no longer available). If you choose to let go your Fi number, your Fi service will be cancelled IMMEDIATELY. If you choose to port out, your Fi service will remain active until your Fi number has been ported out to another provider.
* How to Pause your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Pause Service". Click on that and follow the on-screen instructions. Your Fi service will be paused and Automatically Resumed after 90 days, unless you cancel it before 90 days are up. Once it's Resumed, you can leave it Active, or Cancel it, or Pause again (I don't know how many times you can Pause). If you have a lot of remaining referral Fi credit (which is not refundable), you can choose Pause instead of Cancel to wait and see if there will be new Fi promotions in the future to use up your Fi credit.
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No reason or detailed description on the tracking page, it just says "Unable to deliver".
Seems like someone being lazy and didn't want to deliver out of their way. Hoping they bother to show up tomorrow.
I bought a Pixel 8 but it doesn't feel like a 549+tax phone. Quite looking forward to trying a Samsung for the first time.
No reason or detailed description on the tracking page, it just says "Unable to deliver".
Chatted with Google and they're investigating this. Lord knows when I'll get the phone.
https://slickdeals.net/f/16418272-google-fi-512gb-samsung-galaxy-s23-ultra-smartphone-pre-order-600-more-w-activation-port-in-free-s-h . Search the thread for "empty" or "stolen".
Depending on a buyer's location, Fi used FedEx or UPS. I believe all of the phones stolen were shipped via FedEx. There must be an organized ring of thieves in FedEx system.
https://slickdeals.net/f/16418272-google-fi-512gb-samsung-galaxy-s23-ultra-smartphone-pre-order-600-more-w-activation-port-in-free-s-h . Search the thread for "empty" or "stolen".
Depending on a buyer's location, Fi used FedEx or UPS. I believe all of the phones stolen were shipped via FedEx. There must be an organized ring of thieves in FedEx system.
Holy moly, so it isn't a one off incident. I'm actually happy that Fedex chose to not deliver the package at all. If I'd received an empty package, it would be significantly harder to prove to Google I didn't steal it.
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I said "Yes, if possible please expedite", and the next response arrives 24 hours later saying "Can't expedite. Send?"
I said "Yes".
At this rate, S24 will be released before I get my device. Why is Google so terrible at customer support?
I said "Yes, if possible please expedite", and the next response arrives 24 hours later saying "Can't expedite. Send?"
I said "Yes".
At this rate, S24 will be released before I get my device. Why is Google so terrible at customer support?
The rep responded this morning saying she'll now go ahead and process the replacement and I should look out for a tracking email. The device has still not shipped. I reported the phone missing exactly 1 week ago.
It is simply not good enough.
The rep responded this morning saying she'll now go ahead and process the replacement and I should look out for a tracking email. The device has still not shipped. I reported the phone missing exactly 1 week ago.
It is simply not good enough.
I just ordered a laptop from HP on 11/24. It was shipped by FedEx, then stuck in customs, finally released with a delivery date of 12/8. I stayed home to make sure I was there to sign for it, but it never arrived. It was then shipped to another state, then back to the original location. I was given a new delivery date of 12/11. Again, I waited around that morning and early afternoon to sign for it, then called FedEx, who told me that it was scheduled to be delivered that evening between 6-8pm. It never showed up. Finally, I get a text saying that the package is moving again and it was delivered on 12/13. The package was thoroughly beat up and exposed to enough water that caused it to soak through to the inside of the packaging. I initiated an exchange with HP immediately. I had to take multiple pictures of every side of the box, including the inside, then print out a label, drive it to a FedEx location. It took 5 days to be delivered back to them, and I have yet to hear anything. They won't start building me a new laptop until this process is completed, then it's going to take another 10 days or so to be shipped from China. It's extremely annoying, but you're not alone.
I read that Google uses UPS for replacements in the case of thefts. Hoping that's the case for me as well.
In the mean time, Mint dropped a really good deal that I might jump on if stock comes back.
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1. Does each group member create their own Fi account before the group owner invites them to join the group? If yes, can the account be empty (without an active Fi line) before joining?
2. Let's say each member wants to have an S23. Does the group owner place an order for all the phones through his account or each member places their own order through their Fi account?
3. If the group owner ordered all the phones, then how does the activation process work? Does each member log into the Fi app on their phone with their own Fi account ID and activate/port?
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