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expiredgaamn114 | Staff posted Dec 10, 2023 4:06 PM

Heybike RaceMax: 27.5" Electric Mountain Bike with 500W Motor, 48V 12.5AH Battery

$229

$950

75% off
+ Free Shippingat Amazon
230K Views
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Deal Details
Amazon has Heybike RaceMax: 27.5" Electric Mountain Bike with 500W Motor, 48V 12.5AH Battery for $228.98. Shipping is free.

Thanks to Deal Hunter gaamn114 for finding this deal

Note: Arrives after Christmas. Available to ship in 1-2 days

Features:
  • With detachable 48V, 12.5Ah battery, the Race Max allows riders to travel up to 31-40 miles per charge 500w brushless geared motor provides reliable support and 21.3 mph top speed.
  • Race Max comes standard with puncture resistant 27.5" tires, dual lights and both brakes have motor inhibitors to cut power instantly when stopping, which makes your commuting journey more steady and reliable.
  • A sturdy high-step commuter style electric bike offering clean, and sleek appearance and less than 52.9 lbs weight for city riders craving more excitement and utility than your average bike.
  • With all the benefits of 7-speed, front fork suspension and a large, practical LCD display. Race Max lets you get across town like never before.
  • Breeze around without the need to pedal at all when using the throttle function, or if you fancy pedaling, kick in one of the three different levels of pedal assist to help you get where you're going without breaking a sweat.

Editor's Notes

Written by qwikwit | Staff

Original Post

Written by gaamn114 | Staff
Community Notes
About the Poster
Deal Details
Community Notes
About the Poster
Amazon has Heybike RaceMax: 27.5" Electric Mountain Bike with 500W Motor, 48V 12.5AH Battery for $228.98. Shipping is free.

Thanks to Deal Hunter gaamn114 for finding this deal

Note: Arrives after Christmas. Available to ship in 1-2 days

Features:
  • With detachable 48V, 12.5Ah battery, the Race Max allows riders to travel up to 31-40 miles per charge 500w brushless geared motor provides reliable support and 21.3 mph top speed.
  • Race Max comes standard with puncture resistant 27.5" tires, dual lights and both brakes have motor inhibitors to cut power instantly when stopping, which makes your commuting journey more steady and reliable.
  • A sturdy high-step commuter style electric bike offering clean, and sleek appearance and less than 52.9 lbs weight for city riders craving more excitement and utility than your average bike.
  • With all the benefits of 7-speed, front fork suspension and a large, practical LCD display. Race Max lets you get across town like never before.
  • Breeze around without the need to pedal at all when using the throttle function, or if you fancy pedaling, kick in one of the three different levels of pedal assist to help you get where you're going without breaking a sweat.

Editor's Notes

Written by qwikwit | Staff

Original Post

Written by gaamn114 | Staff

Community Voting

Deal Score
+244
Good Deal
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896 Comments

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Dec 21, 2023 4:39 AM
6K Comments
Joined Jul 2008
kfpandaDec 21, 2023 4:39 AM
6K Comments
Quote from DDD1980 :
They told me to wait until
The day after my delivery date (the 21st) and they would then talk to
Me about a refund and credit.
Let us know how it goes.
Dec 21, 2023 6:46 AM
229 Comments
Joined Apr 2008
User420Dec 21, 2023 6:46 AM
229 Comments
I supposed to receive the bike today, didn't received and after chatting with agent offered refund + $30 promotion credit but after moving to manager the promotion increased to $100.00.
Dec 21, 2023 7:11 AM
38 Comments
Joined Dec 2011
Seanroc2Dec 21, 2023 7:11 AM
38 Comments
Quote from NathN :
So I will explain the experience with Amazon chat. A big ymmv. U need to be very patient and ask for a supervisor if needed. For me it took almost 2 hrs probably the agent was getting clarification with supervisor.

I reached out to chat this morning and they offered me the refund and $50 for the hardship. I denied the offer and mentioned I am looking for the bike and not a refund. Then it was a radio silence for a long time and then the agent came back and said she can offer me $171 which is the variance with the current price (400-229). I denied that option as well because of the $120 shipping cost. Then after a while she upped it to $291 including the shipment cost. I then talked through to convert the promo credit to amazon GC because promo credit could be applied only on Amazon purchase. Since Heybike is the seller now the promo credit couldn't be applied there. So overall I got $541 GC - which was the original price + tax + the GC. Good luck you'll.
What's the shipping time for the new bike order?
1
Dec 21, 2023 7:13 AM
1 Comments
Joined Jan 2017
kimjineverDec 21, 2023 7:13 AM
1 Comments
Does anyone received this bike? I contacted them, and it wasn't authorized from their company.
1
Dec 21, 2023 12:17 PM
497 Comments
Joined Nov 2007
wavemanDec 21, 2023 12:17 PM
497 Comments
Quote from DDD1980 :
They told me to wait until
The day after my delivery date (the 21st) and they would then talk to
Me about a refund and credit.
Same here
Dec 21, 2023 2:26 PM
87 Comments
Joined Nov 2015
tarxDec 21, 2023 2:26 PM
87 Comments
No dice on asking to reorder with a promotional gift cert to cover the difference because it is now sold by a third party. I was chatting with a Bulk items lead named Luis. He says reordering would just have the same issue of not shipping EVEN IF IT IS NOW SOLD BY HEYBIKE, a third party. He just would not want to cover the difference so I am being given the run around.
Dec 21, 2023 2:35 PM
124 Comments
Joined Apr 2013
Nimbus101Dec 21, 2023 2:35 PM
124 Comments
So here's what happened with me:

I already got a refund for the heybike order from a previous chat with amazon. Called customer service yesterday and asked them to give me the difference between what I paid and what it would cost to buy the same bike now: $360. They offered to give me a refund of that amount after I recieve the new order. I declined and asked to be connected to a supervisor. He asked me to find a similar bike that's sold by Amazon. I added the SWIFTY bike to my cart. It was $442 more than my original Heybike order. He said he can give me $400 in promotional credit and $42 refund after the order is delivered. I accepted that.

Does anyone know when the promo credit expires??

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Dec 21, 2023 2:37 PM
38 Comments
Joined May 2013
SD_VJDec 21, 2023 2:37 PM
38 Comments
I called Amazon customer service as yesterday was the Amazon grace delivery date. The agent told me she also sees the shipment label created and after that no movement. After some digging, she told me that I could still get the bike on Jan 2nd and asked me to follow up next week.
Dec 21, 2023 2:52 PM
1.2K Comments
Joined Nov 2006
charlesmdDec 21, 2023 2:52 PM
1.2K Comments
They cancelled my order and refunded the purchase but was able to get a $171 credit to my account for future purchases. I'll take that! Not upset since this was an impulse purchase and I already have a Harley Davidson Rush CTY ebike I bought last year from Bestbuy which was posted here on SD.
Dec 21, 2023 3:21 PM
835 Comments
Joined Dec 2007
parmarsaabDec 21, 2023 3:21 PM
835 Comments
Quote from SD_VJ :
I called Amazon customer service as yesterday was the Amazon grace delivery date. The agent told me she also sees the shipment label created and after that no movement. After some digging, she told me that I could still get the bike on Jan 2nd and asked me to follow up next week.
It doesn't expire
Dec 21, 2023 3:47 PM
2 Comments
Joined Nov 2011
ggdulaDec 21, 2023 3:47 PM
2 Comments

Our community has rated this post as helpful. If you agree, why not thank ggdula

It took me 10 minutes in a chat to get this resolved. I got my original cost refunded and an additional $303.31 gift card after the initial chat input below. I was chatting with a supervisor within 2 minutes. Copy and paste with your order number and re-ordering costs inserted and then go chat. Good luck!

"Hello. I placed an order for an ebike, sold and to be shipped from Amazon, on December 10, 2023 with Order# 111-*******-*******. The ebike was to be a Christmas present. I was immediately charged and the order was then quickly marked as "shipped". A UPS shipping label was created on the order date. Since then nothing has happened with the shipping. Apparently Amazon does not have the bikes. I am NOT looking to just cancel the order at this time. I want the bike so could you please offer a total refund and an Amazon gift card to repurchase the bike from the current seller Heybike? My cost to reorder the bike is $399.99 + $120 for shipping + $21.97 tax. (You may need to involve a supervisor for this request) Thank you."
1
Dec 21, 2023 4:03 PM
11 Comments
Joined Dec 2015
WhoaCurtis07Dec 21, 2023 4:03 PM
11 Comments
Hi all, brief update. Wife ordered one on her prime account, was delayed once. Finally called after 2nd delay and rep said it was 'lost in transit', though the shipping status never reflected that so not sure how they know...

She ended up with an email from the rep confirming a refund and upon reordering they would credit the price difference for a new one AND cost of shipping. Best of luck all.
Dec 21, 2023 4:33 PM
6K Comments
Joined Jul 2008
kfpandaDec 21, 2023 4:33 PM
6K Comments
Quote from parmarsaab :
It doesn't expire
I received a $200 promo credit. When I add items tobmy cart shipped and sold by AZ I see it applies to the order. Where can I see what my remaining Amazon promo credit balance is. And also what happens if you return an item paid with Amazon promo gc? Do you get it back or is it lost?
Dec 21, 2023 4:54 PM
1.1K Comments
Joined May 2011
luo2010Dec 21, 2023 4:54 PM
1.1K Comments
chatted, and supervisor said over 100+ customer having the same issue. internal guidance is no longer offer GC or replacement of similar.
but able offer 75 promo credit.

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Dec 21, 2023 5:23 PM
6K Comments
Joined Jul 2008
kfpandaDec 21, 2023 5:23 PM
6K Comments
Quote from luo2010 :
chatted, and supervisor said over 100+ customer having the same issue. internal guidance is no longer offer GC or replacement of similar.
but able offer 75 promo credit.
I would ask for more.

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