T-Mobile targeted promo for select accounts, must have the listed "segment" on your postpaid account for this promo. Promo ID 230289. One-time activation charge of $35 applies, though you can ask them nicely and they might waive it or credit it to your account.
https://tmo.report/2023/12/t-mobi...customers/
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633 Comments
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I got all the way through the process and paid the activation fee when the agent dropped a "We'll need to update your plan code" on me at the last minute. I pushed back and said that was not going to happen. After that, they changed their tune and said they were incorrect and had to change the limit on my plan line so they could add an additional line.
All seems very suspect, so I'll keep waiting on Twitter T-Force to reply.
Edit: They seem to be insistent that I will stay on my current plan so I'm going through with it. I'll update in a moment how screwed I am.
The odd thing is that Twitter T-Force said that I wasn't eligible for the BYOD free line, but when I told them that iMessage T-Force did add the free-line, they confirmed that I did have it. I have a follow-up message with Twitter T-Force to confirm for sure, but they haven't gotten back to me.
In other words, it's all messed up.
1. First the rep said I wasn't eligible for this promo, but they had another BYOD free line promo.
2. Then, I provided more info on this promo from the screenshot and they checked again.
3. They changed their story that I wasn't eligible for anything.
4. They started their cheesy language like "let me get you the deets" lol and then "WOW! This account already has 4 free lines, that's amazing and great news!" and then tried to upsell me for a regular paid line.
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If you call CS, you'll probably get some randi from the Philippines who will lie to your face to get some bonuses or commission or whatever and then screw you over. You'll be told you can get a free line and then you just end up with a paid line and then more calls and more annoyances to deal with.
Of course, not everyyyyy experience is like that. But T Force was once regarded as the go-to for any CS needs.
*note: they also cut down tforce staff from what I recall. So take everything with a grain of salt.
If you don't have an account, you can contact them through iMessage if you have an iPhone (go to maps, find a tmobile store, click on chat). I don't know how to do it on an Android. Otherwise, just create an account.
Data point: this is my 2nd free line. First one was gotten in 2022 December
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iMessage, X, FB β anything on SM is basically TForce.
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