Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details https://tmo.report/2023/12/get-up...-t-mobile/
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Was able to take advantage of this promotion by calling 611 my account was eligible for  $800 trade in offer, good luck 
Here is a link with more  details https://tmo.report/2023/12/get-up...-t-mobile/
i dont see the EIP promo number listed in my order but for previous EIP promos that I can see, I dont see the number either. Again, I think it should be fine.
Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
Sometimes it takes a while to show up. I don't see anything in my account either.
i dont see the EIP promo number listed in my order but for previous EIP promos that I can see, I dont see the number either. Again, I think it should be fine.
Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
Yes got only two emails
1 thanks for signing your financing documents
2 order confirmation email with detail order number and Al
Last edited by steveballamor December 23, 2023 at 08:17 PM.
Here is the conversation I just had with the App Chat:
Me: Hello - I have two very specific questions:
1. Is my rate plan SOC part of "SOC Group #75"?
2. Under Atlas or Tapestry, does my account list the "Smartphone_Trade_ID230433" segment?
Kate Louis Marie (T-Mobile): Thank you so much for waiting, yes your service plan is included on the SOC Group #75 which means your service plan is eligible for the promo.
Thank you for sharing this, I had engage my leadership and checked if your account is eligible for the promo, apparently it is not yet added to the segment on your account . And eligible customers will received a notifications once eligible with the promo.
Nothing to worry though, what we can do here is that we can request for this promo to submit with my leadership so that you can get the benefits of it , and it may take 5-7 business days for us to get update about the request, would that be fine with you?
i dont see the EIP promo number listed in my order but for previous EIP promos that I can see, I dont see the number either. Again, I think it should be fine.
Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
And now the new chat disappeared completely
Only chat I have from oct when I asked them to OPTOUT from sc plan change
lol ghosts in tmo
Can you check if you can see your recent chat history after closing opening the app
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yes i just closed and reopened app and chat history is there.
Yeah this is how it supposed to be
Never happened this before and I'm with tmo 10 years
Update-
Close app turned off WiFi and all chat appeared
The first chat where he confirmed the promo
This was hilarious as I was freaking out
Took all screenshots now
When you are going to drop old device to tmo store? I think it will expedite the promo and RDC when they receive old device
Last edited by steveballamor December 22, 2023 at 09:16 PM.
So...I was thinking of getting an iPhone 15 Pro and currently have an iPhone 13 Pro. What does the trade-in breakdown look like? Does the trade-in come in the form of monthly bill credits?
Called and the $800 iphone promo is applicable to my account (old simple choice 10 lines $160).
Question for those trading in - does it need to be the phone that is currently in use on the line that is getting the new phone? If we can trade in any working phone, I can dig up something old vs trading in the actual phone in use that I can easily resell.
Called and the $800 iphone promo is applicable to my account (old simple choice 10 lines $160).
Question for those trading in - does it need to be the phone that is currently in use on the line that is getting the new phone? If we can trade in any working phone, I can dig up something old vs trading in the actual phone in use that I can easily resell.
I was able to trade an unlocked iPhone that was not currently on my account. I had a backup SE I pickup that qualified. Can't believe I'm getting 800 for that! Purchased 15 pro max for a family member and will be here next week
Never happened this before and I'm with tmo 10 years
Update-
Close app turned off WiFi and all chat appeared
The first chat where he confirmed the promo
This was hilarious as I was freaking out
Took all screenshots now
When you are going to drop old device to tmo store? I think it will expedite the promo and RDC when they receive old device
Actually haven't thought too much on the trade in but if we can drop at a TMO store, then that would be best. And now that think on it, that's how I did my last EIP trade in so yes that's the route I will likely take.
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$800 off Pixel 8 Pro. I'm in the Magenta plan with 8 lines. Was able to trade in a Pixel 3 so that is a great deal.
Tried getting the promo over chat but it wasn't available. Called and promo was available.
what documentation did they provide that showed that you got the 800 trade in promotion? I have conflicting representatives telling me two different things.
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Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
1 thanks for signing your financing documents
2 order confirmation email with detail order number and Al
Me: Hello - I have two very specific questions:
1. Is my rate plan SOC part of "SOC Group #75"?
2. Under Atlas or Tapestry, does my account list the "Smartphone_Trade_ID230433" segment?
Kate Louis Marie (T-Mobile): Thank you so much for waiting, yes your service plan is included on the SOC Group #75 which means your service plan is eligible for the promo.
Thank you for sharing this, I had engage my leadership and checked if your account is eligible for the promo, apparently it is not yet added to the segment on your account . And eligible customers will received a notifications once eligible with the promo.
Nothing to worry though, what we can do here is that we can request for this promo to submit with my leadership so that you can get the benefits of it , and it may take 5-7 business days for us to get update about the request, would that be fine with you?
Me: That would be great. Thanks.
Other than not getting the EIP email (did you check junk folder?), did you get two other emails? This is my experience.
Only chat I have from oct when I asked them to OPTOUT from sc plan change
lol ghosts in tmo
Can you check if you can see your recent chat history after closing opening the app
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Only chat I have from oct when I asked them to OPTOUT from sc plan change
lol ghosts in tmo
Can you check if you can see your recent chat history after closing opening the app
Never happened this before and I'm with tmo 10 years
Update-
Close app turned off WiFi and all chat appeared
The first chat where he confirmed the promo
This was hilarious as I was freaking out
Took all screenshots now
When you are going to drop old device to tmo store? I think it will expedite the promo and RDC when they receive old device
Tried getting the promo over chat but it wasn't available. Called and promo was available.
Question for those trading in - does it need to be the phone that is currently in use on the line that is getting the new phone? If we can trade in any working phone, I can dig up something old vs trading in the actual phone in use that I can easily resell.
Question for those trading in - does it need to be the phone that is currently in use on the line that is getting the new phone? If we can trade in any working phone, I can dig up something old vs trading in the actual phone in use that I can easily resell.
Never happened this before and I'm with tmo 10 years
Update-
Close app turned off WiFi and all chat appeared
The first chat where he confirmed the promo
This was hilarious as I was freaking out
Took all screenshots now
When you are going to drop old device to tmo store? I think it will expedite the promo and RDC when they receive old device
Sign up for a Slickdeals account to remove this ad.
Tried getting the promo over chat but it wasn't available. Called and promo was available.
Join The Conversation
Share your experience with the Slickdeals community
Share information with the community. Please follow our Community Guidelines and be kind!