YMMV! Get Up To $800 Off A New Phone With These Two “Targeted” Trade Offers At T-Mobile

maxpain2011

Dec 26, 2023 9:42 PM

386 Comments

Joined Mar 2019

maxpain2011Dec 26, 2023 9:42 PM

386 Comments

Quote from gvm1997

:

I called 611. Gave the promo code "IPhone P629". Eligible on One plan. Purchased 15 Pro Max. Charged $35 but credited $35 back. Got the email to sign the doc which showed $50 getting charged every month. Was told that the code will kick in 1 or 2 months later. Spoke to her supervisor and she also said the same thing that code will take 1 or 2 months. The extra being charged in the initial months will be refunded. Just have to wait for me to receive the phone and drop the trade-in at TMobile owned store.

yup same here. but the question is should we wait 1-2 months to really find out?

BeigeVolcano221

Dec 26, 2023 9:46 PM

6 Comments

Joined Oct 2022

BeigeVolcano221Dec 26, 2023 9:46 PM

6 Comments

Simple Choice 55+ with 2 voice lines

Reached out via chat on the iOS mobile app. First rep said I qualified, and that I had to go to the store to take care of the upgrade. Went to the store, they said I wasn't eligible. Went back to the chat the next day asking for an explanation. They transferred me to telesales. Telesales says they'll honor the promo, and processes the order. Phone shipped today. I look on my account..... and they just added another line to my account and sold me the phone for this new line that I didn't ask for / approve. Now going through trying to cancel the order. What a pain, not worth the run around.

nagasx

Dec 26, 2023 10:11 PM

80 Comments

Joined Oct 2012

nagasxDec 26, 2023 10:11 PM

80 Comments

Quote from BeigeVolcano221

:

Simple Choice 55+ with 2 voice lines

Reached out via chat on the iOS mobile app. First rep said I qualified, and that I had to go to the store to take care of the upgrade. Went to the store, they said I wasn't eligible. Went back to the chat the next day asking for an explanation. They transferred me to telesales. Telesales says they'll honor the promo, and processes the order. Phone shipped today. I look on my account..... and they just added another line to my account and sold me the phone for this new line that I didn't ask for / approve. Now going through trying to cancel the order. What a pain, not worth the run around.

Same happened to me. Now the rep told me to refuse the delivery so that there won't be any restocking fee! What a pain and total mess!

hysterias

Dec 26, 2023 10:14 PM

718 Comments

Joined Nov 2007

hysteriasDec 26, 2023 10:14 PM

718 Comments

After they baited and switch my Internet plan by not following through the $25 per month on my confirmation page, I refuse to sign up for any of these "targeted" promos. I'm currently now trying to get my first month refunded after cancelling.

1

cnvrtble98

Dec 26, 2023 10:15 PM

3K Comments

Joined Sep 2006

cnvrtble98Dec 26, 2023 10:15 PM

3K Comments

I have a feeling there are going to be a lot pissed off people when the $800 or $700 credit never shows up. Apparently reps are telling people (like myself) that we are eligible for one or both of these promos when that is not the case. I just spent an hour on the phone with a supervisor, after being told that I was eligible for both offers, and was told that my account was not eligible for either. Prior to this I had spoken with 3 reps that stated that I was eligible for P629 and had already ordered an iPhone 15. I had called back today to order a Pixel 8 under P621 and was told I was not eligible. That rep stated I was only eligible for P629. I asked to speak with a supervisor because I was getting conflicting information for the reps. The Supervisor then explained that I was not eligible for either and could not explain why I was told that I was eligible.Now she is requesting the P629 to be added but said she could not promise anything... My bet is that many of this group are in for a surprise...

hankook

Dec 26, 2023 10:17 PM

987 Comments

Joined Jan 2009

hankookDec 26, 2023 10:17 PM

987 Comments

Quote from cnvrtble98

:

I have a feeling there are going to be a lot pissed off people when the $800 or $700 credit never shows up. Apparently reps are telling people (like myself) that we are eligible for one or both of these promos when that is not the case. I just spent an hour on the phone with a supervisor, after being told that I was eligible for both offers, and was told that my account was not eligible for either. Prior to this I had spoken with 3 reps that stated that I was eligible for P629 and had already ordered an iPhone 15. I had called back today to order a Pixel 8 under P621 and was told I was not eligible. That rep stated I was only eligible for P629. I asked to speak with a supervisor because I was getting conflicting information for the reps. The Supervisor then explained that I was not eligible for either and could not explain why I was told that I was eligible.Now she is requesting the P629 to be added but said she could not promise anything... My bet is that many of this group are in for a surprise...

Same boat. Hope they can address it right.

hankook

Dec 26, 2023 10:20 PM

987 Comments

Joined Jan 2009

hankookDec 26, 2023 10:20 PM

987 Comments

If it troubles many people - we need to file a case. This is not their first time. Been there a few times and spent hours/days to address it.

1

denied

Dec 26, 2023 10:24 PM

120 Comments

Joined Aug 2006

deniedDec 26, 2023 10:24 PM

120 Comments

A few people asking, does anyone have advice or magic words that can get a 611 rep to confirm or not that the promo will apply after a successful trade in?

45 minutes with one and I couldn't break through. But, I also don't think the rep ever understood my question, she kept circling around to old promos and phones I traded in long ago.

Guess I haven't called 611 in awhile, they used to be pretty good. That was just a waste of both our time.

DeliTunas

Dec 26, 2023 10:30 PM

60 Comments

Joined Sep 2023

DeliTunasDec 26, 2023 10:30 PM

60 Comments

Quote from hysterias

:

After they baited and switch my Internet plan by not following through the $25 per month on my confirmation page, I refuse to sign up for any of these "targeted" promos. I'm currently now trying to get my first month refunded after cancelling.

Ima be honest I don't even think the $25 HSI is real

DeliTunas

Dec 26, 2023 10:31 PM

60 Comments

Joined Sep 2023

DeliTunasDec 26, 2023 10:31 PM

60 Comments

Quote from denied

:

A few people asking, does anyone have advice or magic words that can get a 611 rep to confirm or not that the promo will apply after a successful trade in?

45 minutes with one and I couldn't break through. But, I also don't think the rep ever understood my question, she kept circling around to old promos and phones I traded in long ago.

Guess I haven't called 611 in awhile, they used to be pretty good. That was just a waste of both our time.

Sadly the agents that know the most are telesales

cnvrtble98

Dec 26, 2023 10:36 PM

3K Comments

Joined Sep 2006

cnvrtble98Dec 26, 2023 10:36 PM

3K Comments

Quote from DeliTunas

:

Sadly the agents that know the most are telesales

Sadly none of the reps, including telesales, know what they are talking about. I have proof of this from my experience this afternoon.

kabukicho

Dec 26, 2023 10:55 PM

3.1K Comments

Joined Nov 2005

kabukichoDec 26, 2023 10:55 PM

3.1K Comments

Quote from BeigeVolcano221

:

Simple Choice 55+ with 2 voice lines

Reached out via chat on the iOS mobile app. First rep said I qualified, and that I had to go to the store to take care of the upgrade. Went to the store, they said I wasn't eligible. Went back to the chat the next day asking for an explanation. They transferred me to telesales. Telesales says they'll honor the promo, and processes the order. Phone shipped today. I look on my account..... and they just added another line to my account and sold me the phone for this new line that I didn't ask for / approve. Now going through trying to cancel the order. What a pain, not worth the run around.

wow, that is disgusting and a horror show.

the store it seems, is the only true answer you got.

1

eneka

Dec 26, 2023 11:18 PM

715 Comments

Joined Jul 2011

enekaDec 26, 2023 11:18 PM

715 Comments

Have BIZ SC UNL TT+D 6 lines and was not eligible through chat;
However, the CSR said they can send up a request for a one time exception and will call back in 48-72 hrs.

Was on the phone at the same time with business customer care who said I was elligible....transfered me to order, but transfered to the wrong location which then transfered to telesales. Didn't want to wait another 30 min so I hung up.

I'm suspecting my SOC is eligible, BUT I don't have the "Smartphone_Trade_ID230433" on my account - which is what's happening with other people and the reps not "Fully checking" all the requirements.

maxpain2011

Dec 26, 2023 11:19 PM

386 Comments

Joined Mar 2019

maxpain2011Dec 26, 2023 11:19 PM

386 Comments

Has anyone ever signed up for a promo with T-Mobile that they never got?

willygee

Dec 27, 2023 12:38 AM

4.2K Comments

Joined Sep 2006

willygeeDec 27, 2023 12:38 AM

4.2K Comments

Quote from maxpain2011

:

Has anyone ever signed up for a promo with T-Mobile that they never got?

I'd be curious on this too, particularly if you waited the 1 - 2 billing cycles (or at least a month or so) and the promo never showed up?

YMMV! Get Up To $800 Off A New Phone With These Two “Targeted” Trade Offers At T-Mobile

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