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SD Mobile Site 500 Internal Server Error

211 55 December 28, 2023 at 10:30 AM
Been having issues on my iPhone 14 Pro accessing the SD mobile site via Safari since just after Christmas. If I request the desktop version of the website, it works fine. Having this issue on both the cellular network and over WiFi and other phones.
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ucanballmeup
Los Angeles, CA Joined May 2006 L3: Novice
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Joined Apr 2018
L7: Teacher
> bubble2 2,476 Posts
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KayOttik
01-02-2024 at 02:05 PM.
01-02-2024 at 02:05 PM.
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience

3 times in the past couple of days.

Twice after I'd just completed logging in in mobile mode. This last time it still had logged me in. The first time I didn't think to check. Just closed down everything & restarted.

Just now I was leaving my "threads started" page. Clicked top right SD icon to go to front page. I was in Classic mode.

Android 11. Chrome browser.
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> bubble2 1,634 Posts
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bob151
02-10-2024 at 07:46 AM.
02-10-2024 at 07:46 AM.
This has been occurring over the last 3 days on almost all visits to this site using my phone, iPhone 15 latest update, safari.

Surprise there are no other reports.
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Joined Dec 2009
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snsethy
02-16-2024 at 07:51 AM.
02-16-2024 at 07:51 AM.
I can't use the site with an iPhone, iPad Air, iPad mini, or MacBook Pro. Maybe it's an issue with Safari.
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Joined Dec 2006
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> bubble2 1,634 Posts
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bob151
02-16-2024 at 08:51 AM.
02-16-2024 at 08:51 AM.
Yup, still happens to me randomly.

Hopefully the admins have been made aware and are planning a fix.
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Joined Apr 2013
just deal-ightful
> bubble2 2,645 Posts
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emceep | Staff
02-20-2024 at 02:48 PM.
02-20-2024 at 02:48 PM.
Thank you all for taking the time to report this. The issue has been added to a ticket so that the team can look into this.
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Joined Dec 2009
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snsethy
02-21-2024 at 07:18 AM.
02-21-2024 at 07:18 AM.
Quote from emceep :
Thank you all for taking the time to report this. The issue has been added to a ticket so that the team can look into this.
I could access the site for a few minutes on an iPhone this morning, then it stopped.
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Last edited by snsethy February 21, 2024 at 07:33 AM.
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bob151
02-21-2024 at 08:09 AM.
02-21-2024 at 08:09 AM.
This issue has been going on for me for maybe 3 weeks off/on.

Prior to that, I've been accessing mobile web site via safari for almost 10 years without issue.
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Joined Dec 2015
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Dealio27
02-21-2024 at 11:53 AM.
02-21-2024 at 11:53 AM.
Came here looking for answers. I use Slickdeals daily. I get the internal server error for almost every link I click on. Even if I try to copy and paste to another page. It's made the app useless for me. iPhone 14 most current IOS
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bob151
02-21-2024 at 06:18 PM.
02-21-2024 at 06:18 PM.
400 Bad Request
Request Header Or Cookie Too Large
nginx

——-

503 Service Unavailable
No server is available to handle this request.
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Joined Aug 2021
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> bubble2 159 Posts
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NotWindows
02-24-2024 at 04:09 AM.
02-24-2024 at 04:09 AM.
Been having the "500 internal server error" with safari on/off for the past 3-4 weeks. Works maybe once every 10 tries. Can't believe it hasn't been fixed yet.
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swagopopotamus | Staff
02-27-2024 at 05:03 PM.
02-27-2024 at 05:03 PM.
Hey y'all,

I've been digging into the logs trying to determine where in our system this error is coming from. Can those of you experiencing the issue let me know if it only occurs on mobile web browsers? A screenshot of the error would also be helpful.

I'm having a hard time reproducing the issue, or finding those return codes in our access logs.

Thanks!!

-JT
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bob151
02-28-2024 at 05:32 AM.
02-28-2024 at 05:32 AM.
Quote from swagopopotamus :
Hey y'all,

I've been digging into the logs trying to determine where in our system this error is coming from. Can those of you experiencing the issue let me know if it only occurs on mobile web browsers? A screenshot of the error would also be helpful.

I'm having a hard time reproducing the issue, or finding those return codes in our access logs.

Thanks!!

-JT
Thanks, I'm glad someone is trying to resolve. Gawd I don't want to go to Reddit.

I put the text in a post 6 days ago, 2-3 replies up. It was happening all this morning for me as well.

iPhone 15 pro, iOS 17.3.1, using safari. Mobile SD website.

Mobile website doesn't do images. I do mobile cause it's normally quick, fast, I'm in and out between work matters and family stuff and such.
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> bubble2 1,634 Posts
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bob151
02-28-2024 at 05:37 AM.
02-28-2024 at 05:37 AM.
Have you checked your load balancer, or had your hosting provider check it? Sometimes that nginx message shows up for me, sometimes it's the 503
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bob151
02-28-2024 at 05:58 AM.
02-28-2024 at 05:58 AM.
And I just now got through a period of getting…

——-

500 Internal Server Error

An internal server error occurred.
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