It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
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update 1: they are giving all weird responses such as if order is not shipped in 5 days it is liable to get cancelled. and immediately after call my other preorder also got cancelled. in the afternoon I got an email that my order was delayed. I shared DL on their website and they still cancelled it.
If so, you are supposed to verify within 4 days.
They may cancel your order if you haven't actioned as above.
I am going to request return of the S24 so at least won't be down by $700. You can get the trade-in device back from Assurant when you decline the trade-in. Some other SDers suggest possibly going back instore Spectrum to start a new purchase/trade-in.
- Went to Walmart #1. They acted like it was impossible that I got a phone without it being scanned in. Wouldn't help.
- Went to Walmart #2. They were aware of this possibility but were unable/unwilling to help unless I had the phone in hand to return. (i had the box and everything else, but this wasn't enough)
- Called Walmart.com - They couldn't/wouldn't help.
- Called StraightTalk. They told me to return the phone at Walmart and have it rescanned.
I couldn't get a "ticket number" from anyone. Am I calling the right place? I bought the StraightTalk Moto 4 from Walmart.
So here I am, in phone hell, thanks to Walmart's incompetence. Can't return the phone. Can't get the phones back from Assurant. Is it possible to send another device to Assurant? Anyone have luck with StraightTalk? Any way out of this hell at all?
1. Walmart receipt
2. Photo of back of the box showing activation barcode 1
3. Photo of IMEI on the box, usually on its bottom, it also has barcode 2.
There is no need to contact straight talk customer service. I sent email directly to above address and they replied back in 3 business days fixing the issue.
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I was getting a rejection after entering the IMEI on carrier's activation page. So if it lets you go the next step without an error it should be OK. https://www.straighttal
Mine was delivered on 2/9, and was supposed to be assessed on 2/11. However, as of today (2/13) I have not yet received credit.
Hopefully if your post is any indication, my phone should be assessed by tomorrow.
- Went to Walmart #1. They acted like it was impossible that I got a phone without it being scanned in. Wouldn't help.
- Went to Walmart #2. They were aware of this possibility but were unable/unwilling to help unless I had the phone in hand to return. (i had the box and everything else, but this wasn't enough)
- Called Walmart.com - They couldn't/wouldn't help.
- Called StraightTalk. They told me to return the phone at Walmart and have it rescanned.
I couldn't get a "ticket number" from anyone. Am I calling the right place? I bought the StraightTalk Moto 4 from Walmart.
So here I am, in phone hell, thanks to Walmart's incompetence. Can't return the phone. Can't get the phones back from Assurant. Is it possible to send another device to Assurant? Anyone have luck with StraightTalk? Any way out of this hell at all?
If so, you are supposed to verify within 4 days.
They may cancel your order if you haven't actioned as above.
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