It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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I've asked them to escalate my ticket to a supervisor in the warehouse, and send me a picture or video of the phone, but they have now become unresponsive via email. I can't believe that Assurant has such a crappy process, considering they are used by so many carriers.
I've asked them to escalate my ticket to a supervisor in the warehouse, and send me a picture or video of the phone, but they have now become unresponsive via email. I can't believe that Assurant has such a crappy process, considering they are used by so many carriers.
Such a wacky system.
Such a wacky system.
I never got an email that the trade in was done. I only found out after I emailed Assurant.
Such a wacky system.
I never got an email that the trade in was done. I only found out after I emailed Assurant.
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Never charged back anything in my life but I'm not losing $700 cus they f* up.
I never got an email that the trade in was done. I only found out after I emailed Assurant.
We've received your device and, upon inspection, have adjusted the offer. Please accept or decline the offer before 3/1/2024. See below for details and next steps.
Device and Offer Details
Make: Samsung
Model: SM-N910A GALAXY NOTE 4 - ATT
IMEI:
Trade-In Credit: $0.00
Your trade-in credit was adjusted for the following reason(s):
•
What's next?
We've received your device and, upon inspection, have adjusted the offer. Please accept or decline the offer before 3/1/2024. See below for details and next steps.
Device and Offer Details
Make: Samsung
Model: SM-N910A GALAXY NOTE 4 - ATT
IMEI:
Trade-In Credit: $0.00
Your trade-in credit was adjusted for the following reason(s):
•
What's next?
nvm someone already mentioned it.
If you truly feel that you found an infinite money glitch, how about go back and just have the manager do it 1,000 times? Why did you stop at 4?
I never got an email that the trade in was done. I only found out after I emailed Assurant.
We've received your device and, upon inspection, have adjusted the offer. Please accept or decline the offer before 3/1/2024. See below for details and next steps.
Device and Offer Details
Make: Samsung
Model: SM-N910A GALAXY NOTE 4 - ATT
IMEI:
Trade-In Credit: $0.00
Your trade-in credit was adjusted for the following reason(s):
•
What's next?
If you truly feel that you found an infinite money glitch, how about go back and just have the manager do it 1,000 times? Why did you stop at 4?
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ordered on 1/27
shipped 1/30
delivered 1/31
shipped walmart moto g play 2023 trade-in on 2/2
assurant received phone on 2/5, assessment estimated completion 2/7
found out about people getting the failing the assessment because of antitheft because walmart didn't scan the phone properly
sent information in wiki to pop@tracfone end of day 2/5
on 2/8 assurant changes assessment date to 2/9
around 2/8 or so the phone could be activated on straight talk but no email back from tracfone (still no email as of 2/17)
2/9 passes and assurant changes assessment date back to 2/7
return window closed 2/13
received assessed device email from assurant on morning of 2/14
spectrum places the credit in my account as billing credit on morning of 2/15
on mid day 2/15 i request credit be refunded to debit card via the phone line (paid with different CC initially)
received refund on debit card on 2/16
lessons learned: make sure devices can be activated before sending them in for trade-in/credit, avoid online trade-in unless major benefit over physical trade-in (the double storage does not outweigh the amount of stress checking on status of this daily for me)
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