It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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I sent two Moto G play phones in almost a month ago. THEY STILL have them as I've been trying to get them to re-examine the phones. Its been a week and I keep getting the run-around.
I'm not sure about this SIM or no SIM. My cousin bought the Moto G play from Walmart (in-person) and it was traded and credited normally. He didn't activate, turn it on, put in a SIM or do anything. Just sent it in to Assurant. I think mine were rejected because Walmart didn't scan them out properly since I bought them online.
My phones seem to be fixed now since Tracfone did something on their end, but Assurant still hasn't re-checked. So I'm in limbo and time is running out! I assume there isn't a phone number we can call?
My trade-in device has been delivered since 2/15 still not in Assessment status, which was suppose to be done by 2/17. Ive Recieved and activated the s24. Thinking to send out an email asking status.
Also bought an a15 from metro for trade in at store and may be get a s24 ultra. Hoping vesides activating it nothing else is needed for trading it in, anyone did the same ?
original SE model, the tiny model. lol
My trade-in device has been delivered since 2/15 still not in Assessment status, which was suppose to be done by 2/17. Ive Recieved and activated the s24. Thinking to send out an email asking status.
Also bought an a15 from metro for trade in at store and may be get a s24 ultra. Hoping vesides activating it nothing else is needed for trading it in, anyone did the same ?
I just received a positive response from Assurant. See below. I asked them to verify again as I've received numerous e-mails regarding $0 and they said to disregard those $0 e-mails. I'll wait for the credit (not sure how long that typically takes) before closing out my complaints with BBB, FTC, FCC and AG.
"Thank you for reaching out to us. I was able to confirm this trade was Auto-Accepted. The confirmed value of your trade-in for $701, including any applicable promotional value, will be refunded to the credit card you have on file within two billing cycles from the date processed. If the customer is financing a new device, the trade-in credit will be applied within two billing cycles, through the term of the payment plan."
So the trade in value of my Note 3 is $5 but your Note 4 is only $1.
Last year, I had trade in when bought Fold 5. So far all the trade in transaction and credit are smooth.
So the trade in value of my Note 3 is $5 but your Note 4 is only $1.
Last year, I had trade in when bought Fold 5. So far all the trade in transaction and credit are smooth.
So that means those phones you unlocked are not even used under your account at all. Just bought it paid in full that's all.
Did you provide them just imei# to unlock?
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Just my guessing, as long as we are still with spectrum mobile for 60 days, and since all the phoned were all bought from them and all paid in full. As long as the lines remain under the service, they should be able to unlock them all under the same account.
Because we can always claim we switch sim around the phones
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But someone upgraded a line and the same line again and again like 3 or 4 phones, how can those phones got unlocked after 60 days? They claimed that they all got unlocked...
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