It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email pop@tracfone.com with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
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how did you unlock those non-activated phones?
just call/chat them and provide them the phones' IMEI#?
how did you unlock those non-activated phones?
just call/chat them and provide them the phones' IMEI#?
Hope this helps.
Hope this helps.
when doing the upgrade in stores, they do activate the phones right there, and made some test calls, so those phones would be activated for a day or two at least.
thanks again. I am thinking to do a final trade in for my 2 lines but just trading in 2 cheap phones for 2xs24 or S24+
I sent two Moto G play phones in almost a month ago. THEY STILL have them as I've been trying to get them to re-examine the phones. Its been a week and I keep getting the run-around.
I'm not sure about this SIM or no SIM. My cousin bought the Moto G play from Walmart (in-person) and it was traded and credited normally. He didn't activate, turn it on, put in a SIM or do anything. Just sent it in to Assurant. I think mine were rejected because Walmart didn't scan them out properly since I bought them online.
My phones seem to be fixed now since Tracfone did something on their end, but Assurant still hasn't re-checked. So I'm in limbo and time is running out! I assume there isn't a phone number we can call?
I was within my return window for Spectrum when I got the first denial. So I went ahead an requested a return for both S24 to be safe since I thought both would be denied. I reached out to assurant and only got a generic response. I request the denied Moto G Play to be return, took about a little over a week for it arrive. I held off on returning the S24 until the assement for the second phone came through which was accepted. The trade in credit appeared about 3 days later and I called the spectrum to cancel the return for phone that had the trade in accepted, no issue.
I returned the denied one and already got my refund minus the restocking fee, and they ended up not refunding the activation fee or the plan line fee so about a $100 loss their.
I got back the denied straight talk Moto g play and purchased a $1 Tracphone sim kit from Target online for instore pickup, its cheaper than paying it instore. Was able to due the initial setup again, except this time did not factory reset the phone. Went to spectrum and traded in with no problem.
I was within my return window for Spectrum when I got the first denial. So I went ahead an requested a return for both S24 to be safe since I thought both would be denied. I reached out to assurant and only got a generic response. I request the denied Moto G Play to be return, took about a little over a week for it arrive. I held off on returning the S24 until the assement for the second phone came through which was accepted. The trade in credit appeared about 3 days later and I called the spectrum to cancel the return for phone that had the trade in accepted, no issue.
I returned the denied one and already got my refund minus the restocking fee, and they ended up not refunding the activation fee or the plan line fee so about a $100 loss their.
I got back the denied straight talk Moto g play and purchased a $1 Tracphone sim kit from Target online for instore pickup, its cheaper than paying it instore. Was able to due the initial setup again, except this time did not factory reset the phone. Went to spectrum and traded in with no problem.
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I was within my return window for Spectrum when I got the first denial. So I went ahead an requested a return for both S24 to be safe since I thought both would be denied. I reached out to assurant and only got a generic response. I request the denied Moto G Play to be return, took about a little over a week for it arrive. I held off on returning the S24 until the assement for the second phone came through which was accepted. The trade in credit appeared about 3 days later and I called the spectrum to cancel the return for phone that had the trade in accepted, no issue.
I returned the denied one and already got my refund minus the restocking fee, and they ended up not refunding the activation fee or the plan line fee so about a $100 loss their.
I got back the denied straight talk Moto g play and purchased a $1 Tracphone sim kit from Target online for instore pickup, its cheaper than paying it instore. Was able to due the initial setup again, except this time did not factory reset the phone. Went to spectrum and traded in with no problem.
I've not been lucky at all, and despite Straightalk/tracfone fixing the anti-theft, Assurant hasn't rechecked and I don't think they will at this point. Already way past my 15 days. I reach out to Spectrum and they say "the terms were clearly laid out and you agreed."
I've not been lucky at all, and despite Straightalk/tracfone fixing the anti-theft, Assurant hasn't rechecked and I don't think they will at this point. Already way past my 15 days. I reach out to Spectrum and they say "the terms were clearly laid out and you agreed."
Did you keep the fedex receipt for the return or see if you can find the tracking # of the return label to see if it had arrived at assurant. I would email assurant asking for status and provide the tracking and info.
Did you keep the fedex receipt for the return or see if you can find the tracking # of the return label to see if it had arrived at assurant. I would email assurant asking for status and provide the tracking and info.
I've not been lucky at all, and despite Straightalk/tracfone fixing the anti-theft, Assurant hasn't rechecked and I don't think they will at this point. Already way past my 15 days. I reach out to Spectrum and they say "the terms were clearly laid out and you agreed."
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