Spectrum Mobile is offering
Spectrum Internet Customers:
$700 Off your Pre-Order of a Samsung Galaxy S24 Series Device when you Trade in Your Eligible Phone and Activate a new Spectrum Mobile Line (plans start at
$14 per GB of data / month).
Shipping is free.
Thanks to Community Member
EagerApparel878 for sharing this deal.
Note: You must be a Spectrum Internet Customer to be eligible for this deal. Additionally, through January 30, or while supplies last, pre-order and purchase a Samsung Galaxy S24 256 GB, S24+ 512GB, or S24 Ultra 512GB for the price of the next lowest storage level at participating carriers and retailers. The discount will be automatically applied at checkout. Additional storage is non transferrable and limited to 1 per Qualifying Purchase. If you return or cancel your purchase the discount will be lost.
Deal Instructions:
- Pre-Order your Samsung Galaxy S24 Series Device (estimated delivery date is January 31):
- Decline Protection Plan (or add it at additional charge)
- Click 'Add Trade-In' and fill out your trade-in device details
- Trade-in value will vary by device
- Sign in to your Spectrum Internet account and complete your order; additional $700 Off should be reflected for trade-in of eligible devices
- Trade-in credit will be applied to your account after your trade-in device is processed. If new phone paid in full, credit applied to purchase. If new phone financed, credit applied to bill in pro-rated increments for the duration of the Device Payment Plan; click here & here for trade-in terms
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Top Comments
A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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TLDR: Pre-Ordered 1/29, shipped trade in (inspected and approved), phone never shipped till today 2/28/24, spoke to rep/supervisor around middle of 2/20 ish saying order somehow got cancelled. Now the order is being shipped out of the blue. Spectrum system is sh*t in terms of communicating with each other, no one know what is going on and just throw stories to cover their assess.
Also just fyi I recently asked Spectrum if you return device unopened do you get full refund without restocking fee and they said yes. They said basically everybody is charged restocking fee but if the item is brand new and still sealed then when Assurant assesses the return then they also refund the restocking fee. So of course dealing with Assurant who knows how they might screw things up but I was told that is how it works with online returns. So keeping device sealed can have benefit if doing a return.
Also just fyi I recently asked Spectrum if you return device unopened do you get full refund without restocking fee and they said yes. They said basically everybody is charged restocking fee but if the item is brand new and still sealed then when Assurant assesses the return then they also refund the restocking fee. So of course dealing with Assurant who knows how they might screw things up but I was told that is how it works with online returns. So keeping device sealed can have benefit if doing a return.
Both of them seems like doesn't wanna help me at all. did all the trade-in process and adding a line but this fool put my trade in credit to a 36 months credit without asking me if I want to pay the rest of the phone and telling me they cant reverse it and they cant cancel it because my old phone was in their system already as a traded device.
Im heated! went home and call spectrum right away, I was able to pay off the device and got a confirmation the my trade-in credit will hit my account in full amount. made another call after 2hrs when I saw my credit is on my account, I asked the agent to transfer all credit to my card on file. I got my money back today! -
all 3 my trade-in went smooth except this last one but overall its great deal!!
Pixel8pro to S24 ultra (via pre-order mail)
S9+ to S24 (instore)
S24 to S24+ (instore)
Pixel7pro to S24+ (instore)
Had no issues last year doing online order and mail in with Assurant for upgrade to S23.
Had no issues placing and receiving online order this year for S24. Mailed tradein to Assurant and was received by Assurant after about a week. Processed next day. Received notice from Assurant for revised trade in with lower storage. Correct device but wrong storage.
E-mailed Assurant same day. Next day received response that they would forward inquiry to warehouse. No response for 24 hours. Sent follow-up e-mail. No response for 24 hours. Sent another follow-up e-mail. No response for 24 hours.
Decided to just accept the revised offer that afternoon because return window for Spectrum was closing and wanted to make sure credit processed. Accepted offer on website. Credit did not appear on my account next day. Called and they said no credit on account yet. Today credit appeared on account. Called Spectrum for credit refund and first agent for some reason said had to wait 1-2 billing cycles. Called back and second agent sent refund.
Might continue to pursue the difference or file BBB complaint. Will see how I feel later if it is worth the headache.
TLDR: Assurant is a terrible company with regards to properly processing trade ins and offers inadequate customer service to resolve incorrect assessments within Spectrum return timeframe. Please be careful sending any higher storage models of devices to Assurant unless you are prepared for them to falsely claim lower storage model. That being said, if you accept their revised offer on the website the credit processed within a couple of days.
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Had recieved an s24 as a part of this trade in and already upgraded it to s24U in-store.
Had recieved an s24 as a part of this trade in and already upgraded it to s24U in-store.
Just adding here, because I have not read anyone having this happen yet.
Just adding here, because I have not read anyone having this happen yet.
During the pixel 8 Pro promo, they screwed up my trade in and I went via the State attorney general's office and got my credit and they sent me a check for the full amount.
It was quick in 3-4 days
Just adding here, because I have not read anyone having this happen yet.
It was quick in 3-4 days
full amount Tradein value + $700.
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