It states: " How do I get my trade-in payment?
After your device is processed, you'll receive a credit for the assessed value. If you've paid for your new device in full, the trade-in credit will be refunded to your credit card within two billing cycles. Otherwise, a monthly credit will be applied to your Device Payment Plan in equal parts over the duration of the plan, starting within two billing cycles.
Additional details will be provided in your trade-in email from Assurant."
If your device is paid in full it is supposed to go back to your credit card. I have done 4 of these and on all 4 they credited my Spectrum account, however each time a very short phone call with CS resulted in the credit going to my CC.
If you need a $40 trade-in phone for this deal:
https://www.walmart.com/ip/Straig...243529
If above phone not available, here is a $50 phone for trade-in deal:
https://www.walmart.com/ip/Tracfo.../456429801
WARNING
Make sure to turn it on and see if your phone can activate. Walmart is not properly scanning these phones and trade ins are getting denied because of anti-theft. Buy these phones in store if you can! try to activate online and if error take the whole phone box package to store and have them rescan and reissue back to you or get replacement. check to make sure IMEI of "new" device can be activated online before you leave store
if above can't fix your problem then do the following:
1. Reach out to straight talk CS and ask them to escalate with issuing ticket
2. They will tell you to do the following: Email [email protected] with name, contact number, ticket number (this is created by chat agent) and attach receipt proof and picture of IMEI (I took a picture of the card that has the IMEI and sim card number on it).
3. You should get email about 24-48 hours later that it can now be activated
4. If they ask you to activate with phone plan then buy this $15 plan and give them the PIN and other relevant information they ask for
https://www.target.com/p/tracfone...A-87908383
Takes roughly 15 minutes to come in after purchase to hit email.
5. If they didn't ask to activate on tracfone then visit https://www.straighttal
6. Insert sim if not already in, turn off phone and turn back on. Make a test call. If call won't go through wait 5 minutes. You'll probably get some texts from Tracfone and calling should work. They suggest to turn off and on again if not, but I didn't need to.
$25 at Amazon: (slow shipping)
https://www.amazon.com/TracFone-M...B0C7LNLS9P
Store trade-in is YMMV
- Most stores will uphold the promotion - if not, go to a different store
- Device usually needs to be in stock - some stores will ship if not in stock
- Stock is usually low and sells out fast - may need to try more than once
- Higher storage options are usually not available in stores - only online
- Tax is dependent on state - some charge MSRP, some charge discounted price
- Doing too many trade in in short amount of time might get your account flagged - only online is available then
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A14 $714
A54 $770
S23fe $880
S23+ $994
3,536 Comments
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Just adding here, because I have not read anyone having this happen yet.
Just adding here, because I have not read anyone having this happen yet.
It was quick in 3-4 days
Spectrum and Assurant both as your order was placed on Spectrum and Assurant is a vendor for Spectrum. Your order is not directly placed to Assurant .. so make both guys defendants.. "Quote like they are kicking the ball at each other in the case of support/ assistance. "
I traded in iphone 7 plus for S24 on my account. Usually when this is done in store, major part of taxes are offset by trade in promotion amount and only pay difference for new device. State: TN as it may be state dependent.
Had no issues last year doing online order and mail in with Assurant for upgrade to S23.
Had no issues placing and receiving online order this year for S24. Mailed tradein to Assurant and was received by Assurant after about a week. Processed next day. Received notice from Assurant for revised trade in with lower storage. Correct device but wrong storage.
E-mailed Assurant same day. Next day received response that they would forward inquiry to warehouse. No response for 24 hours. Sent follow-up e-mail. No response for 24 hours. Sent another follow-up e-mail. No response for 24 hours.
Decided to just accept the revised offer that afternoon because return window for Spectrum was closing and wanted to make sure credit processed. Accepted offer on website. Credit did not appear on my account next day. Called and they said no credit on account yet. Today credit appeared on account. Called Spectrum for credit refund and first agent for some reason said had to wait 1-2 billing cycles. Called back and second agent sent refund.
Might continue to pursue the difference or file BBB complaint. Will see how I feel later if it is worth the headache.
TLDR: Assurant is a terrible company with regards to properly processing trade ins and offers inadequate customer service to resolve incorrect assessments within Spectrum return timeframe. Please be careful sending any higher storage models of devices to Assurant unless you are prepared for them to falsely claim lower storage model. That being said, if you accept their revised offer on the website the credit processed within a couple of days.
Hoping things go smooth from here with the check. Just wanted to follow-up to give additional data and hope for those dealing with Assurant. Not sure why I did not receive response to my messages from the last several days or automatic response when confirmed by warehouse. Obviously what is most stressful is just having such a big credit on the line and only a 14 return window with Spectrum.
Curious to see if they extend the deal out for several months like they did last year. People might regret rushing to the store to get their accounts banned this month.
The folks who were here during last years s23 and flip 5 promtiom cycles know the routine is the same for s24 now
Haven't gotten banned yet after 10 phones now and making money.
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The folks who were here during last years s23 and flip 5 promtiom cycles know the routine is the same for s24 now
Haven't gotten banned yet after 10 phones now and making money.
The folks who were here during last years s23 and flip 5 promtiom cycles know the routine is the same for s24 now
Haven't gotten banned yet after 10 phones now and making money.
The folks who were here during last years s23 and flip 5 promtiom cycles know the routine is the same for s24 now
Haven't gotten banned yet after 10 phones now and making money.
TLDR: Pre-Ordered 1/29, shipped trade in (inspected and approved), phone never shipped till today 2/28/24, spoke to rep/supervisor around middle of 2/20 ish saying order somehow got cancelled. Now the order is being shipped out of the blue. Spectrum system is sh*t in terms of communicating with each other, no one know what is going on and just throw stories to cover their assess.
also trade in two S24 for two S24 +
No question asked the store manager helped me out and out in 20 minutes.
Still, my account is not locked or banned.
Note I did the upgrade on all 3 lines. and credit is already in the account. Though the store manager pointed out that he could replace 2 phones, I simply replied that do not want to pay restocking fees and boxes come with it, those I am not carrying the boxes that come with it.
Note:: From the Store manager's talk I am thinking that they are going to extend the trade-in program till the end of March.
He told me they have too much stock of S24 and variants and they are going to get by next Monday 512 GB versions too if I am not in a hurry.
Everyone can still do the online trade if their account got flagged.
Let me know what you learned today about the word "banned" and add it to your morning affirmations in the mirror?
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also trade in two S24 for two S24 +
No question asked the store manager helped me out and out in 20 minutes.
Still, my account is not locked or banned.
Note I did the upgrade on all 3 lines. and credit is already in the account. Though the store manager pointed out that he could replace 2 phones, I simply replied that do not want to pay restocking fees and boxes come with it, those I am not carrying the boxes that come with it.
Note:: From the Store manager's talk I am thinking that they are going to extend the trade-in program till the end of March.
He told me they have too much stock of S24 and variants and they are going to get by next Monday 512 GB versions too if I am not in a hurry.
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