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== I see only $99 for activate with carrier?
You have to select it and go to next step to select ATT
== Do I get a new number from ATT for which I need to go to store?
If you don't have/get a number of port then you can. However, the appointment in store does not guarantee the phone is reserved though so they might run out. So if you do a porting instead ship best buy will ship it from another store if your local store runs out.
== Does SSN required for creating a new ATT account
Yes, it is
== Is it a soft pull or hard?
ATT says it's soft pull and that's what many reported. You will need to unfreeze your credit of course
== How do I use a google voice number for port
See https://support.google.
== What to do if I keep getting error about account is not created /application is denied?
Check the poring status att.com/portstatus. Call BB to see if they can help with porting.
== When do I cancel the account?
Preferrably after getting the phone in hand but technically you can cancel it once it's created.
== Do I need to create the ATT account as I will be canceling it anyway.
You want a clean cancellation so that you can dispute any bills in future so do create the account so that you can do all that.
== Do I need to open the phone and put the SIM in.
NO, it's recommended that you don't do it.
== What is the ATT cancellation policy?
From https://www.att.com/wireless/return-policy/
Service Cancellations within 14 Days. You may call us at 800-331-0500 to cancel wireless service. You are responsible for all applicable fees, prorated access charges, taxes, surcharges, or other charges through the termination date. AT&T will refund your activation fee, if any, if service is terminated within 3 days of activation. The charges for service used on the account before the service termination date may be applied against any down payment.
== Do I need to unlock the phone?
The phone is unlocked and will remain so.
== Is ATT going to send me a bill later?
They might but you can quote the policy above to get rid of charges. There is an automated way to get rid of activation (even if the line was active for more than 3 days). When you the bill in app/websote there will be link under activation fee "Don't recognize this fee". Click on it to get rid of that immediately. You will need to chat with CS for other charges.
== How do I cancel the line
Online chat/Phone. If you have to call (if the chat is closed e,g,) they will ask you for the account passcode. This is something you can set up from myATT app or logging into your account.
== When is the ATT account create/activated i.e. from when my clock starts for cacellation?
BB creates the ATT account for you and activates line. It happes right before shipping if you are getting the phone shipped or before they notify you for pickup. You need to cancel with 3 days for no activation fee but the read above to see how you can get rid of activation fee even after 3 days from your bill.
== Can ATT/BB blacklist/disable the phone somehow later?
No they can't. You are also not putting ATT SIM in it. BB is just selling you the phone with a phone plan, once you are out of the store they don't care. ATT can flag you but that's unlikely.
== ATT Tasks me to set passcode which I can't do without a valid phone number?
If you are being asked passcode for cancelling the account and you don't have one and also you can't set one as the 2 factor phone number is not active going to an ATT store is the best course of action. They can send the code to an email and you can cancel the account there.
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Before you cancel service, you should know:
You're still responsible for your current bill period. It won't be prorated based on your cancel date.
Any unpaid installment balance for a phone will be due immediately.
Any unpaid installment balance for a tablet will be due on your next bill.
You may be charged a fee, depending on your situation.
The line is already out of contract , I can cancel it effective today or schedule it to the last date of billing cycle as the cancellations are not prorated and allows you to use the service until the last date of billing cycle . Please confirm as which date will work the best for you?
If your final bill has a balance of $0, you receive an email confirming your $0 balance. Don't forget, you can view your bill details at att.com or my AT&T app. You have 60 days from the day your service ends to access your AT&T online account.
I am so sorry that we have reached this stage where we have to let you go , but please rest be assured if you have a change of mind you can get back to your AT&T family with the same number within 59 days.
Just to recap , you contacted us regarding the phone line cancellation , I was able to check and help you with sharing the options and offers to keep the line active , proceeded with the cancellation as per your request effective today , shared the total bill charges and shared the info. We value your time and want to make sure that we've covered everything you may need today or in the near future. Is there anything else I can help you with ?
Any foreseeable issues, or would it go as smoothly as cancelling with ATT and signing up with "bring my own device"?
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So ATT needs to activate this first, so I can pick it up? Confused
Planning to cancel the att account now for two lines under same account. Lets see how it goes..
Before you cancel service, you should know:
You're still responsible for your current bill period. It won't be prorated based on your cancel date.
Any unpaid installment balance for a phone will be due immediately.
Any unpaid installment balance for a tablet will be due on your next bill.
You may be charged a fee, depending on your situation.
The line is already out of contract , I can cancel it effective today or schedule it to the last date of billing cycle as the cancellations are not prorated and allows you to use the service until the last date of billing cycle . Please confirm as which date will work the best for you?
If your final bill has a balance of $0, you receive an email confirming your $0 balance. Don't forget, you can view your bill details at att.com or my AT&T app. You have 60 days from the day your service ends to access your AT&T online account.
I am so sorry that we have reached this stage where we have to let you go , but please rest be assured if you have a change of mind you can get back to your AT&T family with the same number within 59 days.
Just to recap , you contacted us regarding the phone line cancellation , I was able to check and help you with sharing the options and offers to keep the line active , proceeded with the cancellation as per your request effective today , shared the total bill charges and shared the info. We value your time and want to make sure that we've covered everything you may need today or in the near future. Is there anything else I can help you with ?
Please help
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