expiredProudToBeAnIndian posted Apr 16, 2024 04:31 PM
Item 1 of 3
Item 1 of 3
expiredProudToBeAnIndian posted Apr 16, 2024 04:31 PM
AT&T 128GB Samsung Galaxy S21 FE 5G (New or Added Line)
+ Free Shipping$99 ($2.75/mo. for 36 Months)
$718
Walmart
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Update: Made an appointment with Samsung service center, they suggest a return to Walmart because they don't want to mess with the phone.
Did anyone face a similar situation?
Update: Made an appointment with Samsung service center, they suggest a return to Walmart because they don't want to mess with the phone.
Sign up for a Slickdeals account to remove this ad.
Will Samsung help me? Would appreciate any suggestions in my situation!
Will Samsung help me? Would appreciate any suggestions in my situation!
https://www.samsung.com/us/support/service/
https://www.samsung.com/sg/suppor...t-pricing/
I tried contacting Att loyalty after I got the first non-working device, but they didn't do anything to help. I guess I'll contact them again now that I have 2 non-working devices.
Walmart initially said they could not accept returns as it's beyond 15 or 30-day return policy. They provided me number of ATT customer care.
I visited ATT store and they said it doesn't have insurance. So, you need to reach out to Samsung for the manufacturer's Warranty as its less than 1 year since you purchased the device.
Created Service request with Samsung and the service request said the warranty expired in Feb 2023 , so you need to pay for battery or reach out to Walmart.
Reached out to Walmart today and explained the situation. They refunded whatever amount I paid to Walmart (30% + taxes).
Reached out ATT customer care. Initially, they said the device was not ATT. Then they said its ATT device but as its out of warranty, you must have purchased a refurbished device. I explained to them that ATT never sells refurbished devices on installment plan as they have to survive for 3 more years.
Then he transferred me to the ATT back office. He asked me to email proof of purchase to an email [email protected] . He said Walmart's receipt doesn't show IMEI. So, we can't consider it as valid proof of purchase. He also said Walmart site doesn't have any device for 100$. Then I emailed him ATT email which said I paid all the installments lumpsum. He still was not convinced. He said we couldn't replace device and we can refund 30% + Taxes that I had paid to Walmart. I lost my cool and scolded them saying you are selling devices without warranty and then showing mis trust with your customers of 12 years.. blah blah blah.
Then he agreed to refund 70% amount that I had paid to ATT. I searched the deal on slickdeals and also emailed him the link to the deal. That's when I realized, I am not alone.
I spent 1 hour with ATT customer care and didn't budge till they refund.
This could a potential candidate for a class action suit as ATT has clearly sold devices without any warranty as new to multiple customers.
I tried contacting Att loyalty after I got the first non-working device, but they didn't do anything to help. I guess I'll contact them again now that I have 2 non-working devices.
Walmart initially said they could not accept returns as it's beyond 15 or 30-day return policy. They provided me number of ATT customer care.
I visited ATT store and they said it doesn't have insurance. So, you need to reach out to Samsung for the manufacturer's Warranty as its less than 1 year since you purchased the device.
Created Service request with Samsung and the service request said the warranty expired in Feb 2023 , so you need to pay for battery or reach out to Walmart.
Reached out to Walmart today and explained the situation. They refunded whatever amount I paid to Walmart (30% + taxes).
Reached out ATT customer care. Initially, they said the device was not ATT. Then they said its ATT device but as its out of warranty, you must have purchased a refurbished device. I explained to them that ATT never sells refurbished devices on installment plan as they have to survive for 3 more years.
Then he transferred me to the ATT back office. He asked me to email proof of purchase to an email [email protected] . He said Walmart's receipt doesn't show IMEI. So, we can't consider it as valid proof of purchase. He also said Walmart site doesn't have any device for 100$. Then I emailed him ATT email which said I paid all the installments lumpsum. He still was not convinced. He said we couldn't replace device and we can refund 30% + Taxes that I had paid to Walmart. I lost my cool and scolded them saying you are selling devices without warranty and then showing mis trust with your customers of 12 years.. blah blah blah.
Then he agreed to refund 70% amount that I had paid to ATT. I searched the deal on slickdeals and also emailed him the link to the deal. That's when I realized, I am not alone.
I spent 1 hour with ATT customer care and didn't budge till they refund.
This could a potential candidate for a class action suit as ATT has clearly sold devices without any warranty as new to multiple customers.
Sign up for a Slickdeals account to remove this ad.
Will Samsung help me? Would appreciate any suggestions in my situation!
Walmart initially said they could not accept returns as it's beyond 15 or 30-day return policy. They provided me number of ATT customer care.
I visited ATT store and they said it doesn't have insurance. So, you need to reach out to Samsung for the manufacturer's Warranty as its less than 1 year since you purchased the device.
Created Service request with Samsung and the service request said the warranty expired in Feb 2023 , so you need to pay for battery or reach out to Walmart.
Reached out to Walmart today and explained the situation. They refunded whatever amount I paid to Walmart (30% + taxes).
Reached out ATT customer care. Initially, they said the device was not ATT. Then they said its ATT device but as its out of warranty, you must have purchased a refurbished device. I explained to them that ATT never sells refurbished devices on installment plan as they have to survive for 3 more years.
Then he transferred me to the ATT back office. He asked me to email proof of purchase to an email [email protected] . He said Walmart's receipt doesn't show IMEI. So, we can't consider it as valid proof of purchase. He also said Walmart site doesn't have any device for 100$. Then I emailed him ATT email which said I paid all the installments lumpsum. He still was not convinced. He said we couldn't replace device and we can refund 30% + Taxes that I had paid to Walmart. I lost my cool and scolded them saying you are selling devices without warranty and then showing mis trust with your customers of 12 years.. blah blah blah.
Then he agreed to refund 70% amount that I had paid to ATT. I searched the deal on slickdeals and also emailed him the link to the deal. That's when I realized, I am not alone.
I spent 1 hour with ATT customer care and didn't budge till they refund.
This could a potential candidate for a class action suit as ATT has clearly sold devices without any warranty as new to multiple customers.
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