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Sold By | Sale Price |
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Abt Electronics | $1299 |
Product Name: | Classic Joe II 18 in. Charcoal Grill in Red with Cart, Side Shelves, Grate Gripper, and Ash Tool |
Product Description: | Created for elevating the charcoal grilling experience, this grill provides all the features of the Classic Joe I grill, plus more to bring your grill game to the next level. For those who crave the next level of innovation with features such as our Kontrol Tower Top Vent for precise temperature control, and Air Lift hinge to easily lift the grill dome, this grill is ideal to master any dish with convenience and ease. Elevate your charcoal grilling experience with Kamado Joe. |
Product SKU: | 304582863_304582863 |
UPC: | 811738021447 |
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Things change, and this with a 30% cut below MSRP is great.
From that thread I gathered that the double acquisition (Masterbuilt in 2017; then Middleby in 2021) did not do any favors to their customer service. Looks like they are trying to do away with their lifetime warranty on ceramic parts and limit warranty repairs and replacement to none. It seems they are more open for accept the return on faulty grill then to repair it.
There is no phone number to reach Kamado Customer support. You can only get get to them via the form on their web site (very fragile, need to turn off all ad blockers and sometimes even use Edge) or via their Facebook page. Both ways are still require a lot of waiting and multiple reminders. It was not like this before but it is now. So before spending $1000 for a purchase that is very fragile, think of potential issues with support and maybe look for alternatives first.
Got BGE from the local dealer instead.