UNLOCKING PROBLEM - Resolved on 9/5/24
As of 9/5, phones are unlocking as expected. Turn phone on, leave it connected to WiFi, and wait at least 5 minutes on unlock date.
If your phone does not unlock after 60 days, you may contact the FCC at the email link in page 2. Please read: https://www.fcc.gov/sites/default...rogra
FTC
https://reportfraud.ftc
Verizon
[email protected]
After weeks of customer service runaround, an email to this address got my phone unlocked in 2 days.
Add your complaint to Motorola at https://forums.lenovo.c
Update: Motorola fully blames Straight Talk:
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Unfortunately, this matter is related to Straight Talk's system, not Motorola's servers. It's possible that something in their system might need updating to complete the unlock process. Typically, carriers have specific requirements, such as the device being active for a certain period before it can be unlocked. Straight Talk would have detailed information on these requirements, which we don't have access to.I recommend contacting Straight Talk again, explaining the situation, and ensuring that all their requirements have been met. If their support team confirms that everything is in order on their end, they might be able to escalate the situation or provide additional guidance. |
Obtaining at Walmart is an option if you don't mind paying tax on the full price and IF you can find a store with a cell phone rep that is willing to help. (good luck with that). Only the cell phone rep can do the deal since they must do the order through WARP.
Steps for obtaining phone at Walmart: (from member Rhilb11)
1. Check your local Walmart has the phone in stock on the website/app. Should say pickup today.
2. Call your local Walmart with the phone in stock (yes, I know we are breaking the rules here), hit 5 on the keypad once you reach the prompt, and you should be taken to the electronics department. If no one picks up the phone, you will be redirected to customer service at the front. Customer service is often clueless or give the wrong answers so I recommend hanging up and calling again. Once you are connected to the electronics department, ask if the cell phone rep is available (or something along the line of activating cell phones). They should be able to give you answer (yes, in a few hours, no they haven't showed up in weeks).
3. Once you find a Walmart with a cell phone rep in the store that day, drive to the store and head to the electronics department. Before finding the cell phone rep, locate the phone in the Straight Talk section. No point of going through the process if the phone is not in stock. If you are fortunate, there will be a little advertisement square that advertises this deal.
4. Find the cell phone rep (they don't wear the Walmart blue vest) and ask them you want to buy this phone with the $45 Silver plan. If they start pushing a Verizon plan, you found the right person. You can point to the advertisement if they have it up.
5. If they claim the deal doesn't work, tell them to try anyway. I went through this process on 6/16 so it should work.
6. Once they got the phone and scan it on WRAP, they will ask for your first and last name and an email address. This email address can't be associated with a Straight Talk account. I recommend writing it down on a piece of paper and handing it them so it's easier for them to type it in. You need to know the email address you gave the rep for the activation process.
7. They will ask if you want autopay or a one-time purchase for the plan. Say you want the one-time purchase, no autopay.
8. Eventually, they will get a few sheets of paper and hand one of them to you. This should list the phone model, IMEI, the email address, and an account PIN for the account.
9. They will bring you over to the regular Walmart checkout. They should scan their WARP paper and the plan should appear ($45 + plan taxes). They need to scan one of the barcodes on the phone. The tax amount should update (based on $150) and the phone price will be listed as $0.
10. At this point, pay.
11. After paying, you should receive a regular Walmart receipt, the paper with the email and PIN, and another paper that has the airtime card PIN. YOU NEED THE AIRTIME PAPER for activation. Don't leave the store until you have it.
12. Once you are ready to activate (paper says 2 hours after purchase), open the box. The phone already has the SIM card inside. Inside the box there will be a red booklet with an activation code on it. You will go to Straight Talk activation website and type the code in (not the IMEI).
13. Straight Talk will then ask for the email and account PIN for an account. If you happen to lose the account PIN, open a separate webpage, go to the ST sign-in page, and reset the password using the email address you gave earlier. You can then create a password from there and go back to the activation page and use the existing customer info.
14. Eventually it will ask for the airtime PIN. It will be the second number on the airtime sheet. If you lose that sheet, you probably will need to go back to the store.
15. After that, the phone should be ready to activate. Turn it on or restart it and your service should be active. Make sure to follow the UNLOCK text procedure below.
Confirmation order emails can be found in your spam folder.
Track order: https://www.straighttal
Find order: https://www.straighttal
You will not receive UPS tracking info until day 2 or 3. Expect delivery in 4-7 days after ordering. You may find additional info by logging in to your myups account. (free to make) https://www.ups.com/us/en/track/u...hoice.page
How do you activate the phone before it arrives? Login to your account once you get shipment notification. Go to manage lines. You should see 'select line'. Under that there should be IMIEs listed where you can select and activate after entering your preferred zip.
Once activated, Text UNLOCK to 611611 (send it twice, it wont work first time) to confirm your unlock date. (approx. 60 days) You will also receive a text saying: Please call our unlock dept at 1-888-442-5102 so that we can email you instructions to easily unlock your device. There are NO ebay unlocks.
This is prepaid. You do NOT have to have a second month of service to get the unlock. Port out at your own risk before service expires.
This phone will work with almost all carriers (it has all the bands except for the fastest mmWave 5G spectrum) AFTER UNLOCK , however, it does not pass the AT&T IMEI check and is not currently on their approved phone list. It may still work with an active GSMA sim but cannot be confirmed until day 60 data points arrive and even then there is no guarantee your service would continue. After all, this is a Verizon specific model number. Suggest to check with an AT&T rep if that is your choice for service. Approval is subject to change.
AT&T BYOD device check: https://www.att.com/buy/byod/iden...type=pho
AT&T Whitelist (accepted phones as of 6-19-24) : https://www.att.com/scmsassets/su...ce=4485850
This phone is confirmed by many to have 8GB ram.
Bootloader is locked on this phone. Many apps can be removed through ADB https://adbappcontrol.c
For WI-FI calling:The Wi-Fi setting can be found under settings>network and internet>mobile network>active /default for mobile calls. Turn on Wi-Fi calling and enter your address.
To test: turn on airplane mode and turn on Wi-Fi. After setup, restart and your phone will remember to keep wifi calling active in a no or low signal area.
Phone cases can be had at amazon. Select prime only and sort by price.
A good review of the phone can be found here: https://www.pcmag.com/reviews/mot...er-5g-2024
Pros: Good battery life
8GB ram 128GB storage
wireless charging
eSIM
Android 14 with 1 upgrade and 3 years security updates.
NFC
3.5mm headphone jack
128GB microSD storage expansion
Cons: Mediocre camera
Bloatware -> all can be disable/uninstall without issue!
Only 1 that is NOT able to disable/uninstall is [Device Pulse] , however, it can easily disable via ADB without Root:
pm disable-user --user 0 com.tracfone.preload.accountservices
To Disable stealth crapware downloader:
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from V2k2
Open Settings, go to Apps, select See All Apps. In the upper right hand corner, select Show System Apps. Scroll down to Mobile Services. Select that and click Force Stop then Disable. 
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Uninstall all of the games and apps it automatically installed. They won't reinstall as long as this system app is disabled. Mobile Services is a notorious bloatware app that carriers use to install the junk you described. If you don't use Facebook services, you can also disable the 3 apps under Meta (App Installer, App Manager and Services) safely. Personally, I also disabled Swish, MySites, Games and Glance as I have no use for them. You will have to disable the same apps in case you set up multiple user profiles using the same phone. Cheers. |
Top Comments
"Thank you for reaching out. I have received your IMEI via PM and I was able to check into this further. Tracfone, and many other carriers are now using Remote Unlock on some devices, this allows the carrier to unlock your device without the need for an unlock code. Your device uses this remote unlock method.
Since Tracfone stated the phone would be unlocked after 24 hours I would wait until that time has elapsed then try inserting a SIM (not a Tracfone SIM) in the device to see if it works. If it doesn't you may need to reach back out to Tracfone to see if something needs to be updated in their system to allow the unlock.
Unfortunately, Tracfone is the only one that can help with this concern. Please let me know if you have any further questions.
Becky"
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This is a ST issue, nothing the user has done would have impacted this.
Our community has rated this post as helpful. If you agree, why not thank okhello
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i guess there's no new script.
i'm just monitoring this thread to see if ANYONE who had this issue finally got their device unlocked. until then, i'm not trying anything anymore AGAIN (since i've already tried them all). i've already boxed my locked phone ready for sale. either i get a buyer or someone here confirms that a fix is now working, whichever comes first.
I received a call from ST's (2nd update) escalation desk for an update. She said, "I can confirm this is not an isolated issue, but it affects multiple users with this specific phone, and our teams are working on a fix. I can't give an ETA, but I'll continue to manage the escalation."
So, at least I know what is happening (they finally said that it's an operational problem they own). Hopefully, with so many people complaining, they will have a fix soon.
She did not try to push the issue on me (try this, reboot, call Motorola, etc) . In fact, she did 95% of the talking.
I received a call from ST's (2nd update) escalation desk for an update. She said, "I can confirm this is not an isolated issue, but it affects multiple users with this specific phone, and our teams are working on a fix. I can't give an ETA, but I'll continue to manage the escalation."
So, at least I know what is happening (they finally said that it's an operational problem they own). Hopefully, with so many people complaining, they will have a fix soon.
She did not try to push the issue on me (try this, reboot, call Motorola, etc) . In fact, she did 95% of the talking.
Especially if they own the issue.
Could be helpful if need to continue to pursue.
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I received a call from ST's (2nd update) escalation desk for an update. She said, "I can confirm this is not an isolated issue, but it affects multiple users with this specific phone, and our teams are working on a fix. I can't give an ETA, but I'll continue to manage the escalation."
So, at least I know what is happening (they finally said that it's an operational problem they own). Hopefully, with so many people complaining, they will have a fix soon.
She did not try to push the issue on me (try this, reboot, call Motorola, etc) . In fact, she did 95% of the talking.
8/26 expected unlock, still locked
Yikes
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8/26 expected unlock, still locked
Yikes
Let's face it, we got screwed by ST. Hopefully you still have the option to dispute with your CC company.
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