expiredidk_then | Staff posted Jun 19, 2024 12:21 AM
Item 1 of 4
Item 1 of 4
expiredidk_then | Staff posted Jun 19, 2024 12:21 AM
Horizon Fitness 7.0 AT Studio Series Treadmill (0-12MPH & 0-15% Incline) $800 + Free Store Pickup at Dick's Sporting Goods
$800
$2,000
60% offDick's Sporting Goods
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Anyone familiar with these or have recommendations on what to wait for?
Anyone familiar with these or have recommendations on what to wait for?
Sign up for a Slickdeals account to remove this ad.
Anyone familiar with these or have recommendations on what to wait for?
I'd buy it again, especially at this price! Though I had 0% interest from the manufacturer for 3 years so that was also worth while.
I'd buy it again, especially at this price! Though I had 0% interest from the manufacturer for 3 years so that was also worth while.
Unfortunately, my experience wasn't so good. My 18-yr old treadmill had finally died! After researching I thought this was most balanced model with the features that I was looking for and a decent brand name, without any stupid subscriptions. Picked up this model at Dick's local store last week as it was a very good price. Packaging was all good, assembled it the next day and to my dismay, the treadmill would run, slow down, run again. The incline only went up, not down, had to restart to bring it down again. Any speed above 5 miles and the machine just came to a stop! After basic troubleshooting - cables, connectors, etc. called Horizon customer svc. They suspected a faulty main control board. They sent the board and the tech. The guy changed the board, but the problems were still there! Now, they suspected the motor! Imagine, a brand-new unit, out of the box and turns out be a lemon! Spoke to cust svc again and they said they would send a new motor. I declined as I hadn't paid for a refurb unit which it would be by the time it was fixed, without having walked even ten steps on it! DOA! Not sure if the units at Dick's are from a defective lot, as that's the only outlet selling this model at this low price. And BTW, the Horizon rep (and the technician) both confirmed that this was the latest model in the 7.0AT series i.e. 7.0AT-04.
I asked them to replace the unit, and they outright declined! Requested an escalation and didn't even get a call back. Just an email curtly stating that they could only fix the problem by changing the part/s and not replace the whole thing. I had no option but to re-pack everything and haul it back to Dick's. Fortunately, I had saved all the packaging and everything! Else, this was just going to cause me trouble and would have been an eyesore for many years!
I agree this may have been a one-off, but it certainly left me a distaste for the brand! Not going there again. Will try my luck elsewhere with another brand, maybe a Sole or Xterra.
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