09/13 - Trade in processing has slowed down, a trade in that was delivered to Chino,
CA on 09/06 wasn't processed until 09/13, representing ~5 business days from delivery to assessment. Kentucky was processing trades faster, with a ~1 business day turnaround reported on 09/12 when the delivery was made on 09/11.
09/05 - Best Buy no longer issues "trade in kits" (boxes with prepaid labels). Once your Pixel 9 Pro is delivered and the Best Buy order status shows delivered (their system lags behind UPS), you'll get an email with the next steps. You need to go into the Order Details page on BB.com, sign in and then you can print a pre-paid UPS label for the trade-in. Save a copy of the tracking number for your records and make sure it gets scanned in to the UPS system when you drop it off.
Trade ins will likely be delivered in bulk, but UPS should still show a delivered scan. IT WILL TAKE TIME FOR THE TRADE INS TO BE PROCESSED, DO NOT FREAK OUT IF IT DOESN'T HAPPEN INSTANTLY. As of 09/04, they were processing trades that were delivered on 08/29 - so at least 4 business days. It WILL take time with the volume of P9P orders and trade ins.
If BB baited you into their "store" with advertised "enhanced" trade in values and then decided to reneg days later, at least, file a FTC complaint
https://reportfraud.ftc
Pixel 9's not currently working with TracFone
The trade-in value will show as the BASE VALUE, but that does not include the promotion value. You will still get the promotion value assuming you were going to get it per your order receipt, so do not worry.
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Pixel 9 pro for $999 trade value of Iphone 12 pro
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Never dealt with BB trade in before I am wondering how this will go through
I'm willing to take risk with 12 Pro white 512gb/tmo version if available to buy again!
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* I dealt with 4 different BB reps. Three of them turned on the phone, looked at the IMEI number on the phone screen, keyed it into their computer, then took a cursory look at the screen and back of the phone for obvious damages. One didn't even turn on the phone, only looked at the screen and back. After that, they had me sign an agreement for the terms of the trade-in and they accepted the phones.
* I reset the iPhones and took out the SIM cards before taking them to the store. When an iPhone was reset, on the Hello screen you can touch the little "i" in a circle and it will show the phone IMEI, Serial Number, and the ICCID (SIM number) if a SIM is in the phone. That's all the rep will see. None of them went through the set-up steps to get to the point where they can look at About Phone.
* I suspected that the reps keyed in the iPhone's IMEI to check its "Blacklist" status. There are two web sites where you can look up info about your iPhones for free: www.IMEICheck.com [IMEICheck.com] and www.sickw.com [sickw.com] . On IMEICheck.com , enter your iPhone's IMEI1 then click on Check IMEI. On Sickw.com site, enter your iPhone's IMEI then click on CHECK. It will perform the FREE - IPHONE CARRIER - SIMPLE check. There are other functions which cost money. Neither site shows the cryptic Model Number MGHxxxxx, etc. I doubt that the BB reps see that on their screen when they entered your iPhone's IMEI number.
I hope all that will alleviate your anxiety about selecting the correct model for your trade-in. Just select the choice that's closest to what you see at those two web sites.
* I dealt with 4 different BB reps. Three of them turned on the phone, looked at the IMEI number on the phone screen, keyed it into their computer, then took a cursory look at the screen and back of the phone for obvious damages. One didn't even turn on the phone, only looked at the screen and back. After that, they had me sign an agreement for the terms of the trade-in and they accepted the phones.
* I reset the iPhones and took out the SIM cards before taking them to the store. When an iPhone was reset, on the Hello screen you can touch the little "i" in a circle and it will show the phone IMEI, Serial Number, and the ICCID (SIM number) if a SIM is in the phone. That's all the rep will see. None of them went through the set-up steps to get to the point where they can look at About Phone.
* I suspected that the reps keyed in the iPhone's IMEI to check its "Blacklist" status. There are two web sites where you can look up info about your iPhones for free: www.IMEICheck.com [IMEICheck.com] and www.sickw.com [sickw.com] . On IMEICheck.com , enter your iPhone's IMEI1 then click on Check IMEI. On Sickw.com site, enter your iPhone's IMEI then click on CHECK. It will perform the FREE - IPHONE CARRIER - SIMPLE check. There are other functions which cost money. Neither site shows the cryptic Model Number MGHxxxxx, etc. I doubt that the BB reps see that on their screen when they entered your iPhone's IMEI number.
I hope all that will alleviate your anxiety about selecting the correct model for your trade-in. Just select the choice that's closest to what you see at those two web sites.
Never dealt with BB trade in before I am wondering how this will go through
If you can't find the exact model for a mail-in, be prepared for rejection. If you can find the correct model listed on the google site for trade-in, that would be the safer bet.
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Yeah, I've done in-store trade about two (2) times myself and they don't check model number; only IMEI and color of the selected phone. I've never done mail-in trade with Best Buy before and am having trouble even finding the model # I selected.
But within that specific model, I had the wrong model name which wasn't in the BB database. This guy actually looked into a place where he got the model name and serial from my IMEI. He also made me reset the phone again, just to make sure that it wasn't cloud locked.The color, storage etc was all fine. It just wasn;'t the correct model name. Had no luck even attempting a manager override and calling Corporate.
Then I tried the same trade in with another store. This time the person didn't even look at the model number. Just checked the IMEI in his database and made some conversation about everyone trading in pretty new phones for a Pixel. Did get the deal easily in that location.
So Trade in with the store is YMMV. I would prefer to do it all in the store as opposed to order online and pick in store. Because if the trade in is unsuccessful, they will cancel the order on the spot.
But within that specific model, I had the wrong model name which wasn't in the BB database. This guy actually looked into a place where he got the model name and serial from my IMEI. He also made me reset the phone again, just to make sure that it wasn't cloud locked.The color, storage etc was all fine. It just wasn;'t the correct model name. Had no luck even attempting a manager override and calling Corporate.
Then I tried the same trade in with another store. This time the person didn't even look at the model number. Just checked the IMEI in his database and made some conversation about everyone trading in pretty new phones for a Pixel. Did get the deal easily in that location.
So Trade in with the store is YMMV. I would prefer to do it all in the store as opposed to order online and pick in store. Because if the trade in is unsuccessful, they will cancel the order on the spot.
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