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Cannot be unlocked for 365 days (1 year)
1 month of service required
Metro Port Department:
1 (800) 518-7519
Last Updated by rastatech on 11-08-2024 at 06:10 PM
I got the iPhone 13 deal. Now I can't order a 12 online. The message states I can call customer service to find out why I am ineligible.
I did the iPhone 11 deal 18 months ago, and that was my only purchase.
I was able to order an iPhone 12
on my iPhone 13 with the metro account.
So the 72 hr grace extension is counted from when you request the extension, and not from when your account became suspended?
Quote
from mackleee
:
So do you think that they have a waiting period between order 3 and 4?
great.. so the 4th phone which I ordered y'day shipped today and I went ahead and activated it today. It's not delivered yet. Now activating another visible line for my 5th phone.. let's see how it goes.Visible esim activation is taking a bit longer this time.
Edit: visible line activated, but this time I got the error "Please contact us to complete your order." Now chatting with metro rep.
Last edited by mnsrulz October 27, 2024 at 11:06 AM.
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How long should I wait before I port out my number from Visible?
I don't know for sure. Got my first phone, activated, 40 min later created visible number, and 20 minutes later placed 2nd order. So 1 hour after activation I ordered second one with fresh visible number.
Thanks. Finally, I was able to place a new order with data connection AND a new shipping address. I think the new shipping address did the trick as I did try data connection previously and get the same error.
also got a few questions about the identity that I needed to answer before completing the order.
What have you selected in identity questions? I have asked her three questions which among two are being asked and given earlier shipping addresses and I have selected none of the above and order is filed now.
I don't know for sure. Got my first phone, activated, 40 min later created visible number, and 20 minutes later placed 2nd order. So 1 hour after activation I ordered second one with fresh visible number.
Thanks!
My esim transfer has been in limbo twelve hours. I received a message from Metro that they're working on it.
Any data point on if there is a limit of 3 for a shipping address. I was able to place 2 orders from my account and 1 from my wife's account. Now it's not letting to place orders anymore even though port seems fine.
Any data point on if there is a limit of 3 for a shipping address. I was able to place 2 orders from my account and 1 from my wife's account. Now it's not letting to place orders anymore even though port seems fine.
doesnt seem to any real consistency
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I did the iPhone 11 deal 18 months ago, and that was my only purchase.
on my iPhone 13 with the metro account.
I had that issue. Ordering the new number was straightforward.
Edit: visible line activated, but this time I got the error "Please contact us to complete your order." Now chatting with metro rep.
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also got a few questions about the identity that I needed to answer before completing the order.
My esim transfer has been in limbo twelve hours. I received a message from Metro that they're working on it.
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So I started new account, it works perfect.
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