- You need to establish a Verizon account
- Go to Account, Bill, Payment methods
- Add a credit card
- If you have other Verizon lines, make sure you verify your Auto Pay is still pointing to the bank account
- From a NON Verizon phone, call 800-837-4966
- Enter the phone number for the line you want to pay off
- Tell the robo attendant "pay off device"
- Robo attendant will confirm the payoff amount ($299) and if you would like to process on credit card ending in xxxx (what you have on file)
- * Say yes, and that's it.
*** How to update Apple purchase date ***
- From your Verizon online account, go to Account, Bill, Documents & receipts
- Download the Customer Agreement PDF that has the service agreement and IMEI (shown as Device ID), and barcodes
- Go to https://checkcoverage.a
pple.com - Enter serial number
- If it says no purchase date found, continue to create a case and request a call back
- Upload the PDF
- After the call back they said it could take up to 5 days for the date to be reflected
- I checked the serial after 5 minutes and it was updated
*** Request early unlock (huge YMMV but worth a shot) ***
- Login to your Verizon account
- Start a chat
- Ask them to submit a "request for early SIM unlock on your behalf"
- For reason, simply say "device is paid in full"
- Be ready for some pushback or if you want PUK unblock, or porting pin - just state the same
- If they say it cannot be done, tell them politely that you are aware they cannot do it, and they need to send a request up the line
- In my case they send to contact in 10 days (not holding my breath this will actually happen but worth a shot)
*** Disconnectiong line ***
- Login to your Verizon account
- Start a chat
- Request an agent
- If asked, about plans/service
- Say disconnect line
- They will try to offer you other options or to disconnect at a later date
- Insist you need the line disconnected now
- If asked for a reason, say you cannot give them one
- Verify total under Account, Bill, Next bill estimate - about $7 for 3 days of service
*** Instant unlock using SIM Swap for ATT (YMMV) ***
- After getting the phone and paying it off fully, make some calls/texts and make sure it shows up on ATT account
- Transfer the eSIM to an unlocked, steps might vary depending on iPhone/android.
- Make some calls with that phone and make sure it shows up on the account now.
- Now go to ATT.com/device unlock and select non ATT customer and provide imei.
- Make sure you reply yes to the confirmation email ATT sends
- Only cancel the account after you are able to unlock.
Top Comments
dialed 8008374966 and provided the new phone number
Said "pay off device" when asked the reason for calling and follow the prompts.
Fully paid the 299$ for the device with Automated system without talking with a live person.
Then called in and spoke to a live person and canceled the line.
If you're waiting 3 days for the shipment I don't see you getting out of the activation fee.
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I turned on both phones and they went thru auto activation and successfully configured esim and I test ability to make and receive calls.
For payoff I followed the Wiki here using a non-verizon number (note even using us mobile which is a Verizon mvno doesn't work here) to pay off the devices. You want to make sure it truly is a non-verizon number. No issues paying off both phones using the automated call system. I verified as the device no longer showed a balance on My Verizon site.
I then logged into each my Verizon account and started a chat following the wiki for cancelling as of today. Note my activation was on the 14th (based on the documents in my account) but I didn't receive the phone until today (18th) so missed activation cutoff by a day. The chat took some time mainly because it took awhile for their system to process the disconnect but I received no pushback. Both accounts are showing a next bill estimate of $58 but I cant tell if that's the actual amount or a credit so we'll see once the final shows up.
I checked both serial numbers on apples warranty site and both said they weren't able to verify the purchase date. Neither said anything about warranty expired. I'll get the warranty updated later but I suspect as long as you have the documentation you can do that if you ever need warranty support anyway.
Added a payment method and Called "800-837-4966" and paid off device.
Can we cancel the service before the phone is delivered? Thanks.
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I've called them, gone to the store multiple times, and did an online chat. They have each been saying different things, like needing to wait 30-60 days to pay it off or unlock the phone. And either they weren't able to see the option for paying it off, or tried and it failed.
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