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Select Chase Card Holders: Spend $400+ at Backcountry, Get Expired

$200 Back
(Valid through 12/31/24)
+151 Deal Score
173,817 Views
Chase offers Select Cardholders: Get $200 Cash Back when you Spend $400 or more at Backcounty. This offer is valid through 12/31/24.

Thanks to community member prima1 for sharing this deal.

Note: This is a targeted offer that is only available to select cardholders.

Deal Instructions:
  1. Log in to your Chase Account
  2. Locate the 'Chase Offers' on your main Chase account page
  3. Click on the "+" for the Backcountry offer and it will automatically be applied to your account (should have a green checkmark)
  4. Complete your eligible purchase at Backcountry
    • Note: You can check your 'offers wallet' to verify the offer is added to your card and when it is redeemed.
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Original Post

Written by
Edited December 1, 2024 at 12:49 AM by
Just saw this offer under my CSR

https://www.chase.com/personal/merchant-offers
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Score +151
173,817 Views
$200 Back
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I care and I don't get paid by SD. I work very hard to find good deals for the people in this wonderful community. Take your toxicity elsewhere. This is not the place for it.

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I have $50 off $150.
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I don't have to spend anything. I got a $0 off $0 in my CSP.
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Joined Aug 2006
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RussellJohnson
01-03-2025 at 02:24 PM.
01-03-2025 at 02:24 PM.
Quote from shifthappens :
Made the mistake of purchasing $400 gift card on 12/31 and it posted only yesterday. Currently in talks with Chase via secure message about this.

Username checks out
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Joined Jan 2010
L9: Master
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jiggyblau
01-04-2025 at 10:14 AM.
01-04-2025 at 10:14 AM.
Purchased two $200 gift cards on 12/30. The $400 charge posted on 12/30. The $200 credit posted today (1/4). I'm in no rush to spend them. Hopefully they have some decent sales in the near future. Worst case scenario, I'll pick up some quality running shoes at half price.
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Joined Nov 2011
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> bubble2 517 Posts
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chickenmanbbbok
01-08-2025 at 04:14 PM.
01-08-2025 at 04:14 PM.
Quote from shifthappens :
Made the mistake of purchasing $400 gift card on 12/31 and it posted only yesterday. Currently in talks with Chase via secure message about this.
Any updates? I'm in the same boat.
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Joined Aug 2011
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jimmysilvs
01-09-2025 at 09:28 AM.
01-09-2025 at 09:28 AM.
Original purchase 12/2. Split into 2 charges. Followed up 3 or 4 times by phone with Chase. Finally received $200 credit yesterday 1/8.
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Joined Jul 2021
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JollySoda319
01-09-2025 at 10:49 AM.
01-09-2025 at 10:49 AM.
Its been over a month since my transactions posted and I escalated my split transaction issue to Chase, and Chase hasn't resolved the issue yet. I've nudged twice via Secure Message, and twice by phone. All four reachouts have had the same message from Chase; "This is a known issue, and your case has been escalated to the Chase Marketing team, but they are working through high case volume compounded with the holidays"

Very frustrating
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Joined Oct 2015
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shifthappens
01-10-2025 at 11:07 AM.
01-10-2025 at 11:07 AM.
Quote from chickenmanbbbok :
Any updates? I'm in the same boat.
I called in and they said to they are aware of these situations happening with backcountry and to send a secure message instead. They rejected it when I communicated via Secure messages. The guy basically copy pasted Backcountry's mission statement or something (completely unnecessary) and after that copy pasted the offer details only to say that I was rejected cause I did not meet the conditions even though I posted an attachment clearly showing my purchase date. I replied back saying that I did meet the terms and conditions since it stated that the purchase of $400 or more was to be made by December 31 and I had no control or power on when the merchant would post the transaction.

Got a reply back that said my message was being forwarded to appropriate department and I should receive a response within 5 days. This was on Jan 4th so I am hoping to hear back from them either today or Monday.
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Joined Aug 2006
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> bubble2 3,570 Posts
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RussellJohnson
01-11-2025 at 05:13 AM.
01-11-2025 at 05:13 AM.
In the same boat, waiting for chase to manually credit the $200 because backcountry split the charge. Secure Message reps advised to wait 5 business days, twice. Called in twice for escalation and no resolution yet. Fcking bush league.
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Joined Feb 2012
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mpod5
01-15-2025 at 05:27 AM.
01-15-2025 at 05:27 AM.
Seems like this turned into a major headache for Chase, and top of it if they don't process my credit I'm out of the return window with Backcountry so ill be using the return insurance benefit on my card as well to get my refund.
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Joined Oct 2018
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FeistyHorn1360
01-15-2025 at 10:22 AM.
01-15-2025 at 10:22 AM.
My timeline, charge posted on 12/9, split transactions, called Chase on 12/30, they created a case to escalate. 1/14, got an email saying offer redeemed, 1/15, 200 credit posted.

What I feel is you definitely need to call to create a case, post that, just wait in patience, a lot of patience.
1
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Joined Aug 2006
Snowflakes up in this
> bubble2 3,570 Posts
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RussellJohnson
01-15-2025 at 04:10 PM.
01-15-2025 at 04:10 PM.
Backcountry is shady af. They advertise the offer and split the charge on the backend to screw over customers. Good way to make a ton of money for those who don't bother to chase down their $200.
Reply
Last edited by RussellJohnson January 17, 2025 at 11:55 AM.
Joined Oct 2018
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CoolMice4631
01-16-2025 at 09:43 AM.
01-16-2025 at 09:43 AM.
Quote from RussellJohnson :
Backcountry is shady af. They advertise the offer and split the charge on the backend to screw over customers. Good way to make a ton of money for those who don't bother to keep chase down their $200.
I don't think it was intentional; they have items ship in separate shipments / different warehouses and bill them as they ship. Far from the only retailer to do this. But Chase's redemption of the offer should have accounted for this, as there are plenty of offers based on cumulative spend across multiple transactions.
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Joined Apr 2008
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jonewantsm3
01-17-2025 at 11:29 AM.
01-17-2025 at 11:29 AM.
Placed my order on 12/7 and got my charge split. I finally got an email today saying that I successfully redeemed my offer with Chase so we'll see when that credit hits (email says 7-14 days)

My journey: I called 4 times and always asked to elevate with no help, they just kept giving me new case numbers. The only difference was that when I called a couple of days ago, I threatened to close my Chase bank account and credit card. It was a half-empty threat as I enjoy the benefits of the CSR card but I hate banking with Chase and have been recently considering banking with someone else (I feel their customer service has been on the decline the past few years). Anyway, I don't know if that "threat" was what finally moved the ball or if it was calling them for 6 weeks.

For those still waiting, hopefully you get your email confirmation soon!
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Joined Feb 2012
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mpod5
01-17-2025 at 11:38 AM.
01-17-2025 at 11:38 AM.
Purchase made on 12/20, finally got my redemption email today. I only went through secure chat which may be easier than calling as I know they are backed up and may not be able to do much by phone.
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Joined Jul 2021
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JollySoda319
01-17-2025 at 12:05 PM.
01-17-2025 at 12:05 PM.
Quote from mpod5 :
Purchase made on 12/20, finally got my redemption email today. I only went through secure chat which may be easier than calling as I know they are backed up and may not be able to do much by phone.
My purchase was made 12/04, and finally got my redemption email today on 1/17. I had escalated via secure chat with a receipt on roughly 12/06.
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Joined Dec 2007
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astoy
01-17-2025 at 02:40 PM.
01-17-2025 at 02:40 PM.
Another data point. Chase is issuing a lot of credits today.

Ordered on 12/11.
Split shipments and charges on 12/12 and 12/13.
Sent Chase messages via Secure Message on 1/6 and 1/10.
Got a reply the issue was forwarded to another department.
Called Chase on 1/14.
Received the credit email today.
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