- Even if the promotion shows up , wait at least 24 hours after becoming a customer before purchasing the phone so that Google Fi's systems properly register you as an existing customer
- Activate service with the sim that ships with the s25 (assuming you are not using eSim)
- Do not use the sim that comes with the s25 that you use to activate in any other phone (if its a physical sim)
- Don't use a different Google Fi sim, especially from another account in the s25 during the 120 day countdown
- It is fine to use sims from other carriers in the s25 after you activate and your countdown has started
I am copying the contents of the Wiki from last years s24 deal written by hpham_53, which is very helpful
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Info on Activating the Fi Phone, Tracking your Promo Discount, Completing the Promo and Pause/Cancel Fi Service after 120 days ====== added on 2/1/24 by hpham_53
* Activating the Fi S24 phone
When you get the phone:
1. The SIM is already installed in the phone, although the phone box is sealed.
2. Turn on the phone, connect it to WiFi and log into the same Google account that was used to purchase the phone.
3. Download and install the Fi app from Google Play Store.
4. Leave WiFi ON. Run the Fi app. It will insist that you turn Data ON. Go ahead and turn Data ON. It might use a few MB of Data before switching to WiFi. If FI charges you for that Data at all, it will be 1-3 cents added to the 2nd bill.
5. Go through the activation process with the app which will transfer your Fi service from yourl old phone to the S24.
6. Your S24 phone should be activated on Fi then. Make some test calls/texts to make sure that the phone is working on Fi.
* Tracking Your Promo Discount
Log into your Fi account on the web site. There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. About 24 hrs after you activated the Fi SIM, the In Progress Tracker should show a checklist with entries like: Bought a phone, Got a discount, Activated the SIM, Stay xxx more days on Fi. Make sure the "Activate the SIM" entry is checkmarked and it shows 120 days to go. Then for a few days after that, keep checking the In Progress to make sure the countdown is decreasing each day. The countdown is updated at the same time each day (around the time of day that you activated the Fi SIM).
* How to Verify that your S24 promo was Earned
There's a countdown in your Billing-->Fi Savings-->In Progress that shows how many more days your Fi service has to remain active. The countdown will never say zero day. On the 120th day, it will stay at "1 more day". On the morning of the 121st day, the countdown should say "Stayed (past tense) active on Fi for 120 days in a row". Then later in the day, the In Progress column disappears, and the promo discount gets moved to the Earned column. At that time or later, it's safe to Cancel or Pause your Fi service.
You can use this Date Calculator: https://www.timeanddate
Enter your activation date as the Start Date, select Add 121 days and it'll show the date when it's safe to cancel/pause your Fi service.
* How to Cancel your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Leave Google Fi". Click on that and follow the on-screen instructions. You'll have the options to Let Go your Fi phone number, or Transfer To Another Provider. (There used to be an option to port it back to Google Voice, but I think it's no longer available). If you choose to let go your Fi number, your Fi service will be cancelled IMMEDIATELY. If you choose to port out, your Fi service will remain active until your Fi number has been ported out to another provider.
* How to Pause your Fi service
In your Fi account, click on Account-->Your Plan, scroll down until you see "Pause Service". Click on that and follow the on-screen instructions. Your Fi service will be paused and Automatically Resumed after 90 days, unless you cancel it before 90 days are up. Once it's Resumed, you can leave it Active, or Cancel it, or Pause again (I don't know how many times you can Pause). If you have a lot of remaining referral Fi credit (which is not refundable), you can choose Pause instead of Cancel to wait and see if there will be new Fi promotions in the future to use up your Fi credit.
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Steps I took as a former Fi subscriber to get this deal: https://slickdeals.net/forums/showpost.php?p=
Strong recommendation: For people who activate service on a BYOD device to become an existing customer, wait a minimum of 24 hours (recommended 48 hours) before purchasing the S24. Those who activate and purchase the same day usually have major issues. The countdown timer will not be triggered and you will have no choice but to forfeit the discount or return the phone. You can try to contact support and ask to escalate to a specialist which may or may not have success and will likely eat up your return window.
For those that purchased same day, it seems that given early data points including mine that Fi has manually approved the promo after escalating. Unknown if this will consistently be successful by others in future, though.
The link to the original wiki is here https://slickdeals.net/f/17239057-select-existing-google-fi-customers-256gb-samsung-galaxy-s24-ultra-unlocked-650-min-120-days-service-activation-req?peid=24d02e
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It doesn't work because we both have a referral countdown active.
I tried doing the following too, and no dice:
- I went through with the purchase, even though it was showing full price on my account, and then cancelled. It did not show at $750 discount.
- I added a new person to the account, and purchased the phone under them. Then promptly canceled. Even here, 24 hours later, it does not show the $750 discount.
I think the only way to find out if it works is to temporarily suspend your service - this should cause the new user referral to fall off (this will be the referral that you used to sign up), and wait a bit to see if it comes through - may take an hour, or 24 hours for it to fall off.Another user claims he has both, but he has not been able to share a screenshot that shows an active referral countdown + an active device credit countdown... So as far as I'm aware, no one has been able to get it working while waiting for their referral credit, unfortunately...
Update:
google accepted the return as soon as I dropped at fedex.
and I am again seeing $650 off.
I'm not sure if I should purchase one as I already purchased at around 300 from Samsung after trading in my s24 ultra
"This is XXX from The Promotions Team, we are glad to assist you today! We received your concern about our " Get $700 off Samsung Galaxy S25+" promotion.
After thoroughly reviewing your account, we have determined you did not meet all of the terms and conditions for this promotion.
Per the promotion terms you must:
- An existing Fi customer is someone who currently has Fi service or whose last day of Fi service took place within the last 180 days.
We are willing to review your case for a one-time exception by offering you an alternative promotion for your user; promotional terms found here.We can provide a one-time credit for the $300, this will be applied in your payments.google.com account applied over data, texts and calls until this are met and the $500 back will applied as normal on your bill.
Reply to this email and place a new order, if you would like a review for a one-time exception and activate the device.
If you have any questions regarding this review, you can always reach us by replying directly to this email. Or, if you have any general questions about your account, please contact us by selecting Phone, Chat, or Email in the Support tab of the Google Fi app or account website.
Regards,
XXX
Google Fi Promotions Team "
"This is XXX from The Promotions Team, we are glad to assist you today! We received your concern about our " Get $700 off Samsung Galaxy S25+" promotion.
After thoroughly reviewing your account, we have determined you did not meet all of the terms and conditions for this promotion.
Per the promotion terms you must:
- An existing Fi customer is someone who currently has Fi service or whose last day of Fi service took place within the last 180 days.
We are willing to review your case for a one-time exception by offering you an alternative promotion for your user; promotional terms found here..
We can provide a one-time credit for the $300, this will be applied in your payments.google.com account applied over data, texts and calls until this are met and the $500 back will applied as normal on your bill.
Reply to this email and place a new order, if you would like a review for a one-time exception and activate the device.
If you have any questions regarding this review, you can always reach us by replying directly to this email. Or, if you have any general questions about your account, please contact us by selecting Phone, Chat, or Email in the Support tab of the Google Fi app or account website.
Regards,
XXX
Google Fi Promotions Team "
I'm still jealous you had the $700 offer in the first place, guessing that is on the s25+
1. It is considerably lighter than S24U.
2. The battery drain was 6 percent less compared to S24U when I was setting it up via smart switch using a cable. Not scientific but efficiency definitely seems to be better.
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