Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

okhello

Feb 22, 2025 10:51 PM

2.1K Comments

Joined Sep 2013

okhelloFeb 22, 2025 10:51 PM

2.1K Comments

Quote from UNevernoLuv

:

FYI, last year I sent in two Straight Talk Moto G Play phones from Walmart. Both were denied, and I paid a $100 restocking fee. I did not reset the phones and left them on the home screen. I also left the SIM cards that came with the phones inside, but it seems Assurant's workers took them out and reset the phones. However, some people traded in successfully; I was just not one of the lucky ones. So, I personally will not take this risk again.

I feel sorry for you, they shouldn't do that to you. Yeah, I read a lot of horrible complaints about Assurant at Reddit. A lot were denied to not power on and some were denied for not turning off Find My Phone in the settings. What the fark, I was confused.

alwaysupgrade

Feb 22, 2025 11:15 PM

1.8K Comments

Joined Jul 2006

alwaysupgradeFeb 22, 2025 11:15 PM

1.8K Comments

Stopped by store today,
1. One line I added online I already did g play -> s25 ->25 plus, today I upgraded from s22 to s25, it is even exchage, spectrum owe me 1 cent.
2 added a line g play -> s25, all went smoothly

Deals_bob

Feb 22, 2025 11:34 PM

523 Comments

Joined Oct 2012

Deals_bobFeb 22, 2025 11:34 PM

523 Comments

I have added free line yesterday over the phone with customer service and upgraded the device to s25 in store. Today went to add second paid line, and trade in a device, rep mentioned can only ship the phone for my account, can't pick the phone even in stock. So I didn't bother to add additional line. She even showed the computer screen to me. Does this happened to anyone else? And what could be the problem?

Last edited by Deals_bob February 22, 2025 at 03:39 PM.

latvija13

Feb 22, 2025 11:37 PM

16 Comments

Joined May 2012

latvija13Feb 22, 2025 11:37 PM

16 Comments

I traded a Pixel 3a with a cracked screen and a Pixel 6 with a touchscreen that only worked with a mouse for two S25 base models in-store last week. I paid $135 and then traded in both S25s for S25+. No questions asked; they did the trades, and I walked out with essentially two free phones. I guess in Wisconsin, we only pay sales tax on the final amount, because it only showed $5 in sales tax.

okhello

Feb 22, 2025 11:48 PM

2.1K Comments

Joined Sep 2013

okhelloFeb 22, 2025 11:48 PM

2.1K Comments

Quote from UNevernoLuv

:

FYI, last year I sent in two Straight Talk Moto G Play phones from Walmart. Both were denied, and I paid a $100 restocking fee. I did not reset the phones and left them on the home screen. I also left the SIM cards that came with the phones inside, but it seems Assurant's workers took them out and reset the phones. However, some people traded in successfully; I was just not one of the lucky ones. So, I personally will not take this risk again.

Here are the instructions to prepare to ship and I find odd on "Turn off Find My iPhone or other activation lock". This feature will be turned on automatically after factory reset and a TracFone SIM card is needed after factory reset to bypass the activation lock screen for Moto G Play 2023 device. In other words Assurant can reject the trade-in Moto G Play 2023 device based on the instructions below, regardless of how you prepare it to ship out because it won't meet one of the requirements below.

Review and complete tasks outlined below:
• Transfer personal information to a different device
• Turn off Find My iPhone or other activation locks
• Remove SIM and memory cards
• Perform factory reset to delete
personal info from device

Last edited by okhello February 22, 2025 at 04:37 PM.

okhello

Feb 23, 2025 12:06 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 12:06 AM

2.1K Comments

Quote from JollyGuide7175

:

So I guess we need to reset the phone. After that, we can either leave the Sim card on the phone or take the Sim card out.

It still does not meet the requirements, but lI believe leave the sim card in there better than not. If there is no SIM card, Assurant cannot get into your Moto G Play after factory reset.

Last edited by okhello February 22, 2025 at 04:13 PM.

1

okhello

Feb 23, 2025 12:08 AM

2.1K Comments

Joined Sep 2013

okhelloFeb 23, 2025 12:08 AM

2.1K Comments

Quote from UNevernoLuv

:

FYI, last year I sent in two Straight Talk Moto G Play phones from Walmart. Both were denied, and I paid a $100 restocking fee. I did not reset the phones and left them on the home screen. I also left the SIM cards that came with the phones inside, but it seems Assurant's workers took them out and reset the phones. However, some people traded in successfully; I was just not one of the lucky ones. So, I personally will not take this risk again.

I have a question. You paid $100 fee because you returned your two S25 devices due to Assurant's rejection of your Moto G Play right?

Godfathershubh

Original Poster

Feb 23, 2025 12:14 AM

93 Comments

Joined Feb 2023

Godfathershubh

Original Poster

Feb 23, 2025 12:14 AM

93 Comments

This deal ends 3/4. Make sure to get everything processed by then.

spacedest

Feb 23, 2025 12:21 AM

126 Comments

Joined Dec 2015

spacedestFeb 23, 2025 12:21 AM

126 Comments

Quote from PixelatedPenguin

:

Getting the same. Let me know if you figure out the issue. I called customer support and even they don't know what's happening.

Their system might be down. Just try again later.

lou2004

Feb 23, 2025 12:25 AM

7.4K Comments

Joined Jul 2007

lou2004Feb 23, 2025 12:25 AM

7.4K Comments

Quote from Deals_bob

:

I have added free line yesterday over the phone with customer service and upgraded the device to s25 in store. Today went to add second paid line, and trade in a device, rep mentioned can only ship the phone for my account, can't pick the phone even in stock. So I didn't bother to add additional line. She even showed the computer screen to me. Does this happened to anyone else? And what could be the problem?

yes samething happened to me. Tried to add 2 lines but can only do shipping. I didn't do it.

if200

Feb 23, 2025 12:28 AM

1.3K Comments

Joined Dec 2007

if200Feb 23, 2025 12:28 AM

1.3K Comments

Quote from okhello

:

It still does not meet the requirements, but lI believe leave the sim card in there better than not. If there is no SIM card, Assurant cannot get into your Moto G Play after factory reset.

Did several trades in store and the rep reset the moto g plays without the sim and said they were fine. One only had esim and he seemed fine with that as well. Handed it to him with the home screen on and he reset it, waited for the phone to reboot and said I was good to go. When I set up any phone, I don't allow location or any kind of tracking so don't know if that makes a difference. Just say no to everything they ask unless you can't move forward.

1

lou2004

Feb 23, 2025 12:35 AM

7.4K Comments

Joined Jul 2007

lou2004Feb 23, 2025 12:35 AM

7.4K Comments

Quote from UseYourBrain

:

Yes, I have a life. I am not reading through 135 pages every time I have a quick question. Maybe you don't?

if I have question I can do a search. I don't like to ask question has been answered so many times.

2

if200

Feb 23, 2025 12:38 AM

1.3K Comments

Joined Dec 2007

if200Feb 23, 2025 12:38 AM

1.3K Comments

There is a way to get past the no sim card screen and I would like to think assurant knows how. Broke the sim tool in the sim tray of a metro samsung tablet so couldn't put the sim in. Got the no sim page and thought I was stuck so I googled it and you touch the sides of the screen in a certain order and it worked no problem. Sort of like getting into the "secret" service menu of a TV.

Lin1987

Feb 23, 2025 12:40 AM

5 Comments

Joined Sep 2012

Lin1987Feb 23, 2025 12:40 AM

5 Comments

Quote from latvija13

:

I traded a Pixel 3a with a cracked screen and a Pixel 6 with a touchscreen that only worked with a mouse for two S25 base models in-store last week. I paid $135 and then traded in both S25s for S25+. No questions asked; they did the trades, and I walked out with essentially two free phones. I guess in Wisconsin, we only pay sales tax on the final amount, because it only showed $5 in sales tax.

Hi how long do you wait for 2nd tradein from s25 to s25 plus?

Spectrum: Samsung Galaxy S25 256 gb with iPhone 13 trade-in + 6 credit. need spectrum Internet - $0

Free

$800

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