expiredimprovius posted Jul 31, 2025 11:10 PM
Item 1 of 2
Item 1 of 2
expiredimprovius posted Jul 31, 2025 11:10 PM
2TB Western Digital Blue SN5000 M.2 PCIe Gen 4.0 NVMe Solid State Drive SSD
+ Free Shipping$105
$160
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Andre LeBlanc
1.0 out of 5 stars Completely died in less than 42 days. Warranty process took 59 days!!!
Reviewed in the United States on January 9, 2025
Capacity: 4TBStyle: New GenerationVerified Purchase
This was essentially used to consolidate some external HDDs connected to my MediaServer. This would then be faster online media and the external drives can be offline backups. Ironically, HDDs typically fail much sooner than solid state drives (SSD, NVMe) so that's why I chose the more expensive (per GB) NVMe drive rather than a larger & less expensive HDD. For this one, it seems the joke's on me!
I installed this drive on Nov 26th. And noticed on January 7th it had failed. That's 42 days. It may have failed sooner than that, I just hadn't noticed due to holiday travels and whatnot.
WesternDigital drives solid state drives are now owned/operated buy SanDisk, so after some confusing hyperlinks transferring me between WD's website and SanDisk's website, I finally got the RMA placed.
Hopefully the replacement drive still has the full 5yr warranty. Often, replacement drives have less warranty. I'm gonna be pretty upset if that's the case. I'll update this review once I have the replacement in hand and can confirm its warranty period.
I standby my opinion that solid state drives fail less often than HDD. So I believe this is more than likely a one-off. (Back in 2012, when SSD were still a new'ish technology, I did have some SSDs fail, but that was a bad batch of drives (re: NAND chips) by OCZ.)
UPDATE 1:
UPS confirmed that Sandisk (WesternDigital) received my drive on Jan 11th. Jan 22nd they finally confirm receipt and are working on issuing the RMA. (11 days to acknowledge receipt???)
Regarding the warranty period, their Customer Service told me that the replacement drive carries on the remainder of the warranty from the original's purchase date.
UPDATE 2: (Feb 8 2025)
On Feb 3rd, WesternDigital/SanDisk contacted me and acknowledged receiving my drive but has said they don't have a replacement available to send to me, and that they'll let me know when they are available again. "Ummm, no. That doesn't work for me." I told them they need to send me a replacement of comparable or better performance or refund my purchase in full, including the cost of sending the unit back. They said that they've internally escalated my case for further review.
It's been more than 30 days now since the RMA was initiated. This is unacceptable.
UPDATE 3: (Feb 22, 2025)
On Feb 13th, I gave them an additional (7) business days to get my issue resolved or I was filing a complaint with the Ohio Attorney General and California Attorney General. They replied back today (2/22) with an offer of a better (Red) drive since the Blue drives are still unavailable. I accepted the offer. I'm now waiting for them to respond with a Tracking Number, as well as information explaining how this drive will be registered for warranty purposes.
UPDATE 4: (Mar 7, 2025)
After emailing back and forth with tech support, they finally agreed to send me a new-in-box WD Red SN700. This is a notable upgrade over the WD Blue. So while I'm satisfied with the end result, I really would've been happier had the original drive not failed. I was fine with the anticipated performance specs of the WD Blue SN5000 unit.
As long as this new Red SN700 drive continues to perform and live its life as expected, I'm not anticipating any further updates to this review. The 1-star rating remains for the original unit and the replacement drive does not change anything about this originally purchased product and the horrible experience that took place for what should've been a cut & dry warranty exchange.
20 people found this helpful
Andre LeBlanc
1.0 out of 5 stars Completely died in less than 42 days. Warranty process took 59 days!!!
Reviewed in the United States on January 9, 2025
Capacity: 4TBStyle: New GenerationVerified Purchase
This was essentially used to consolidate some external HDDs connected to my MediaServer. This would then be faster online media and the external drives can be offline backups. Ironically, HDDs typically fail much sooner than solid state drives (SSD, NVMe) so that's why I chose the more expensive (per GB) NVMe drive rather than a larger & less expensive HDD. For this one, it seems the joke's on me!
I installed this drive on Nov 26th. And noticed on January 7th it had failed. That's 42 days. It may have failed sooner than that, I just hadn't noticed due to holiday travels and whatnot.
WesternDigital drives solid state drives are now owned/operated buy SanDisk, so after some confusing hyperlinks transferring me between WD's website and SanDisk's website, I finally got the RMA placed.
Hopefully the replacement drive still has the full 5yr warranty. Often, replacement drives have less warranty. I'm gonna be pretty upset if that's the case. I'll update this review once I have the replacement in hand and can confirm its warranty period.
I standby my opinion that solid state drives fail less often than HDD. So I believe this is more than likely a one-off. (Back in 2012, when SSD were still a new'ish technology, I did have some SSDs fail, but that was a bad batch of drives (re: NAND chips) by OCZ.)
UPDATE 1:
UPS confirmed that Sandisk (WesternDigital) received my drive on Jan 11th. Jan 22nd they finally confirm receipt and are working on issuing the RMA. (11 days to acknowledge receipt???)
Regarding the warranty period, their Customer Service told me that the replacement drive carries on the remainder of the warranty from the original's purchase date.
UPDATE 2: (Feb 8 2025)
On Feb 3rd, WesternDigital/SanDisk contacted me and acknowledged receiving my drive but has said they don't have a replacement available to send to me, and that they'll let me know when they are available again. "Ummm, no. That doesn't work for me." I told them they need to send me a replacement of comparable or better performance or refund my purchase in full, including the cost of sending the unit back. They said that they've internally escalated my case for further review.
It's been more than 30 days now since the RMA was initiated. This is unacceptable.
UPDATE 3: (Feb 22, 2025)
On Feb 13th, I gave them an additional (7) business days to get my issue resolved or I was filing a complaint with the Ohio Attorney General and California Attorney General. They replied back today (2/22) with an offer of a better (Red) drive since the Blue drives are still unavailable. I accepted the offer. I'm now waiting for them to respond with a Tracking Number, as well as information explaining how this drive will be registered for warranty purposes.
UPDATE 4: (Mar 7, 2025)
After emailing back and forth with tech support, they finally agreed to send me a new-in-box WD Red SN700. This is a notable upgrade over the WD Blue. So while I'm satisfied with the end result, I really would've been happier had the original drive not failed. I was fine with the anticipated performance specs of the WD Blue SN5000 unit.
As long as this new Red SN700 drive continues to perform and live its life as expected, I'm not anticipating any further updates to this review. The 1-star rating remains for the original unit and the replacement drive does not change anything about this originally purchased product and the horrible experience that took place for what should've been a cut & dry warranty exchange.
20 people found this helpful
Wow fk sandisk i'll stick with samsung. At least their RMA process is very fast and i don't pay for return shipping. Their problems are not my problems. I restored an old PC so i don't use wd blue often. It's mostly for backup if my main pc fails.
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