If you qualify for this promotion, remember you cannot cancel any lines for 1 year otherwise your free line becomes a paid line.
Read people's experiences from the free line deal in March.
https://slickdeals.net/f/18176173-ymmv-t-mobile-free-line-when-you-byod
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Edit: I didn't receive any email nor was able to locate the ad in T-life app, but I called (833) 579-2247 and asked the rep if my account qualifies. The rep confirmed that it does and they charged $10 activation fee and now the physical SIM is on its way to me. They didn't ask for an IMEI or anything, they only needed my billing and shipping info.
Like you, I tried to call but no luck for me here
For folks pointing out that Go5G Plus came out in 2023, we were grandfather plans that got (forced) free upgrade to Go5G plus recently.
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