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Item 1 of 2
expiredEfficientRose9200 posted Oct 29, 2025 4:54 AM
(HACK) Milwaukee M12 ROVER Service and Repair Flood Light with USB Charging $43.35
$43
$79
45% off
Home Depot
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Model: Milwaukee M12 ROVER Service and Repair Flood Light with USB Charging (Bare Tool)
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72 Comments
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Home Depot is banning accounts from making online purchases left and right. You'll be allowed to buy in-store and order for home delivery, but only when you go to a store. A telltale sign is if you attempt to buy something online, and ALL of your payment methods are rejected. It's address-based, not account based.
If you call in to figure out why your address can't order anything, you'll get the run-around from the customer disservice lemmings. If you ask for a supervisor enough times, they'll tell you this: "Your account is flagged. No, we will not tell you why. You cannot appeal, it is final. If you wish to learn more, submit a subpoena." It's a really odd for a customer service team to be lacking in transparency with sudden hostility.
How do I know? I never do these buy and return schemes, because I genuinely feel it's soft-fraud. You know, "be the the change you want to see in the world" and all that. But my brother, he buys 2-3 things a year for the pro-rated return. And that's what got us "flagged". He did a return about a month ago, and it started instantly afterwards.
(there is an off-chance it might be because he also used Paypal to buy his stuff -- and apparently, refunds via paypal cost the retail business several extra percent in transaction fees -- regardless, what's done is done.)
I can't buy anything, brother can't buy anything, and our father can't buy anything. Three separate accounts, all to the same address.
We can't even use a gift card to ship to our address.
Furthermore, it's also flagging our credit card's billing address. We can't even order online to ship to a different address (a friendly neighbor).
Even more so, it flagged a corporate credit card NOT tied to this address (dad's part of a construction group)....simply because it was used once to ship things to this address. That card can't be used to order ANYTHING online now--anything that once touched our address is "contaminated". Dad's work is sodding furious. HD is also giving the construction group the run-around, not telling them the exact reason -- though dad is sitting there silently thinking "I think I know why, but for the sake of my employment, I'm not saying a word." I don't think the group bothers with a buy-and-return "hack" stuff...they just buy what they need.
We don't know what to do, other than go to the store to place all of our orders. Which is tedious. Proceed with caution.
----
edit: To save time replying to each person saying "There's more going on here!"...nope. I can assure you, this is it. Brother did a pro-rated return on a M12 screwdriver with some batteries. Our home address got banned. No other fishy stuff happening or other returns or non-receipt returns. By all means, claim otherwise. You'd be wrong.
And no, it doesn't make sense. Literally said that in my post about how odd this was, given the severity, hostility, and lack of transparency this entire process has.
And you can claim it's not real, that's fine. This is entirely anecdotal. I know many others have done much more than this without a single issue. Some others have the same issue I have. Some are even locked out of their accounts (which we're not). I can't explain any of that either. You see, I'm not Home Depot ...I don't have the answers for this. I sure wish I did.
And yes, I know I'm unpopular with my views on "pro-rated returns being soft-fraud". Look, it's all about how we sleep at night. Everyone complains about getting taken advantage of, s*crewed over left and right, etc in today's world. The only thing we can control is our own behavior. And when I look at that situation, I know how I'm going to respond. Sad part is, I'm actually on Home Depot's side AND I got the short-end of the stick...I did nothing wrong and I'm being punished as if I did.
Home Depot is banning accounts from making online purchases left and right. You'll be allowed to buy in-store and order for home delivery, but only when you go to a store. A telltale sign is if you attempt to buy something online, and ALL of your payment methods are rejected. It's address-based, not account based.
.
Our community has rated this post as helpful. If you agree, why not thank SplendidNarwhal4610
Home Depot is banning accounts from making online purchases left and right. You'll be allowed to buy in-store and order for home delivery, but only when you go to a store. A telltale sign is if you attempt to buy something online, and ALL of your payment methods are rejected. It's address-based, not account based.
If you call in to figure out why your address can't order anything, you'll get the run-around from the customer disservice lemmings. If you ask for a supervisor enough times, they'll tell you this: "Your account is flagged. No, we will not tell you why. You cannot appeal, it is final. If you wish to learn more, submit a subpoena." It's a really odd for a customer service team to be lacking in transparency with sudden hostility.
How do I know? I never do these buy and return schemes, because I genuinely feel it's soft-fraud. You know, "be the the change you want to see in the world" and all that. But my brother, he buys 2-3 things a year for the pro-rated return. And that's what got us "flagged". He did a return about a month ago, and it started instantly afterwards.
(there is an off-chance it might be because he also used Paypal to buy his stuff -- and apparently, refunds via paypal cost the retail business several extra percent in transaction fees -- regardless, what's done is done.)
I can't buy anything, brother can't buy anything, and our father can't buy anything. Three separate accounts, all to the same address.
We can't even use a gift card to ship to our address.
Furthermore, it's also flagging our credit card's billing address. We can't even order online to ship to a different address (a friendly neighbor).
Even more so, it flagged a corporate credit card NOT tied to this address (dad's part of a construction group)....simply because it was used once to ship things to this address. That card can't be used to order ANYTHING online now--anything that once touched our address is "contaminated". Dad's work is sodding furious. HD is also giving the construction group the run-around, not telling them the exact reason -- though dad is sitting there silently thinking "I think I know why, but for the sake of my employment, I'm not saying a word." I don't think the group bothers with a buy-and-return "hack" stuff...they just buy what they need.
We don't know what to do, other than go to the store to place all of our orders. Which is tedious. Proceed with caution.
Nothing there was fraudulent It was all factual.
Home Depot could very easily do their buy this get this free and make the return value of the other item $0 while requiring all items to be returned.
The second any sort of discount is applied at the register to the ticket every item has to be returned.
The rest of your story maybe it's true maybe it's not they're using the retail equation or something to track return garbage so who knows. But to call it fraud completely detracts from your entire comment.
Our community has rated this post as helpful. If you agree, why not thank Silverbat
Nothing there was fraudulent It was all factual.
Home Depot could very easily do their buy this get this free and make the return value of the other item $0 while requiring all items to be returned.
The second any sort of discount is applied at the register to the ticket every item has to be returned.
The rest of your story maybe it's true maybe it's not they're using the retail equation or something to track return garbage so who knows. But to call it fraud completely detracts from your entire comment.
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Edit: alright yeah nvm I'm not sharing any of my f**king deals to this place anymore if you still want them I'll have them in the sub reddits for each tool brand
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Edit: alright yeah nvm I'm not sharing any of my f**king deals to this place anymore if you still want them I'll have them in the sub reddits for each tool brand
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