- Service Plan: Unlimited 5G+ at $65/month (drops to $60/month with autopay)
- Total Service Cost: $65 (first month) + $60 (second) + $60 (third) = $185 for 3 months of service
- Total Out-of-Pocket Expense: $260–$280 (includes 3 months service + taxes + activation fee)
- Unlock Policy: Devices unlock after 60 days of active service. See details: [Total Wireless Support](https://www.totalwirele
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Edit: There is one....22 miles from me.
I had the same problem contacting the store by telephone, which I agree is ridiculous. Anyway, it was worth the trip for me and ended up being an easy transaction and (IMO) a pretty good deal.
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I called the one Total Wireless near me with a working phone number (Oregon).. the employee said they had ONE in stock.. I said hold it for me.. it's about 1 hour drive away. I asked if Google Voice port in is ok and the employee said YES on the phone.
I drove 1 farking hour to get it. When I arrived everything seemed normal.. until the guy decided to call the branch manager who said they can't accept Google Voice numbers. WHAT THE fark. I said I've had that farking number for more than 10 years.
farking hell. Trying to talk reasonably to the manager.. explaining I just drove 1 hour and also the employee told me that Google Voice would be fine.
fark
fark fark
1 hour driving there..
$3 wasted to unlock my Google Voice
1 hour at the store trying to argue
1 hour driving back
$20 wasted on nothing today and my entire Saturday gone.
I'm really upset the manager wouldn't honor what I was told on the phone. Any retribution.. any particular web site or complaint I can lodge against the branch? They really should have honored it.
Also, the manager specifically said it was "FRAUD" I said I've had that farking Google Voice number for more than 10 years (true).. he still kept saying it's fraud.
20 minutes later (right after I walked out).. someone else bought that one remaining 16e.. I had it in my hands and then they sold it to someone else. I asked them to hold it for 1 hour for me.. I was actually so angry I was going to sign up for a Tello and use that to port in.. but they didn't keep their promise to hold it for an hour.. and when I went back 25 minutes later I was told they just sold it.
What a bunch of bullshit this farking company is.. and that stupid manager. Unbelievable.
sorry the reason I'm so emotional and upset was this was going to be my son's christmas present
Here are the steps for FCC:
1. Go to the FCC Consumer Complaint Center: https://consumercomplai
2. Click "File a Complaint".
3. Select the category (e.g., "Phone," "Wireless," "Billing," "Service Availability").
4. Fill out the form with details: provider name (Total Wireless), description of the issue, dates, and any supporting documents.
5. Submit the complaint.
6. You'll receive a confirmation email and a tracking number. The FCC forwards complaints to the provider, who must respond within 30 days.
And here are the steps for FTC:
1. Go to the FTC Complaint Assistant: https://reportfraud.ftc
2. Click "Report Now".
3. Choose the category (e.g., "Retail Store," "Mobile Service," "Billing Issues").
4. Provide details: company name, location, what happened, and any financial loss.
5. Submit the complaint.
6. You'll get a reference number. The FTC doesn't resolve individual disputes but uses complaints to investigate patterns of misconduct and may take enforcement action.
Here are the steps for FCC:
1. Go to the FCC Consumer Complaint Center: https://consumercomplai
2. Click "File a Complaint".
3. Select the category (e.g., "Phone," "Wireless," "Billing," "Service Availability").
4. Fill out the form with details: provider name (Total Wireless), description of the issue, dates, and any supporting documents.
5. Submit the complaint.
6. You'll receive a confirmation email and a tracking number. The FCC forwards complaints to the provider, who must respond within 30 days.
And here are the steps for FTC:
1. Go to the FTC Complaint Assistant: https://reportfraud.ftc
2. Click "Report Now".
3. Choose the category (e.g., "Retail Store," "Mobile Service," "Billing Issues").
4. Provide details: company name, location, what happened, and any financial loss.
5. Submit the complaint.
6. You'll get a reference number. The FTC doesn't resolve individual disputes but uses complaints to investigate patterns of misconduct and may take enforcement action.
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Was offered an alternate deal, said $200 OTD for 1 month service and the 4x16e and insurance, $120/mo after. Said the other deal also available with 3 months service, ~$200 OTD for one phone. (We don't pay MSRP phone sales tax on discounted phones in this state).
The alternate deal sounds suspicious, not sure what to look for/verify if I go in for it.
Edit:
Deal morphed in store to "we have 4 but they're all on hold for someone, can do 13's" to "He said lowest he can go is $400 OTD for 4x16e and 1month service" to.. *10 minutes later after already ID Verify etc* "The best he can do is 2x16e and 2x 13's for $400."
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