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Amazon Prime membership not refunding correct amount when canceled
January 25, 2026 at
10:24 AM
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$139.00
$139.00
I canceled my prime membership about 2 weeks ago. I checked my credit card statement and was charged $150 and change. The amount I was refunded was $138 and change. I reached out to Amazon, it took about 10 minutes and they said this was a system error and they were putting in a priority ticket for it since I was refunded the incorrect amount. The amount I was refunded was even less than the pre-tax price, so I'm not sure what's going on A week later.I have yet to be refunded the correct amount
This is my very first post, and just wanted to let people know if they canceled their prime membership recently to check to make sure they got refunded the correct amount because I was shorted over $10 on my refund
https://www.amazon.com/
This is my very first post, and just wanted to let people know if they canceled their prime membership recently to check to make sure they got refunded the correct amount because I was shorted over $10 on my refund
https://www.amazon.com/
About the OP
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9 Comments
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When did you sign up for Prime?
When did you cancel?
Reason: It might be a prorated refund.
It was not even correct pre tax amount for the refund and as I said in the post Amazon admitted this was an error on their systems part for giving an incorrect refund amount
It was not even correct pre tax amount for the refund and as I said in the post Amazon admitted this was an error on their systems part for giving an incorrect refund amount
You need to do a follow-up chat and refer them to the prior chat notes. Report back!
They use the excuse that I used my prime membership between the time I canceled and renewed, which was about 10 minutes and is false. They were quoting that I use which 60 something times and music and other things, although those are probably statistics over the year, not just between the time I canceled and renewed.
I can tell this is BS, because the previous sales rep did not tell me any of this and promise me a refund. This sales rep also had me wait 20 minutes while they were trying to figure out what was going on, so I don't believe this
They use the excuse that I used my prime membership between the time I canceled and renewed, which was about 10 minutes and is false. They were quoting that I use which 60 something times and music and other things, although those are probably statistics over the year, not just between the time I canceled and renewed.
I can tell this is BS, because the previous sales rep did not tell me any of this and promise me a refund. This sales rep also had me wait 20 minutes while they were trying to figure out what was going on, so I don't believe this
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That kind of sounds like what you are saying they told you, but not exactly. Since they are not always fluent in English, maybe that's what they meant.