Not your typical deal but posting this as a DP for anyone on the fence about keeping their S26 Ultra.
Contacted Samsung Order Support via chat to initiate a return on my S26 Ultra. Rep offered a $250 refund to keep the phone instead of returning it.
Didn't have to argue, didn't have to escalate. Just said I wanted to return it, confirmed the order, and the retention offer came within 2 minutes.
I could not upload the image of chat session but here you go.
https://imgur.com/a/0kGHWOQ
Steps:
1. Contact Samsung Order Support through their app or website chat (I used the Samsung app)
2. Tell them you'd like to return your S26 Ultra
3. Confirm the order details when asked
4. Wait for the retention offer — rep offered $250 back as a refund to keep the device
5. ???
6. Profit
Proof: (see attached screenshot of chat with rep Michellyn B.)
The rep said "As a valued customer, I can also offer you a $250 discount in the form of a refund to keep the product instead of returning it."
Important notes:
YMMV obviously. Retention offers depend on the rep, your account history, maybe the phase of the moon, who knows
You need to be within your return window for this to work
I did NOT have to ask for a supervisor or threaten anything. Literally just said I wanted to return it
If they don't offer it, you can always just... actually return it.
Not sure if this works on other S26 models. My datapoint (DP) is specifically for the Ultra 256GB at current rate. So give this a shot - or maybe willing to roll the dice on a trade in, or grab the $-150 credit + EDU & EPP discounts or whatever's Samsung is doing and then if you don't like it grab the $250 retention refund. YMMV
If anyone else tries this, drop your DPs below. Curious if they're doing this across the board or if I just got lucky. And if you really lucked out - leave a comment telling you what you've effectively paid for upgrading.
https://www.samsung.com/us/smartphones/galaxy-s26-ultra/buy/galaxy-s26-ultra-512gb-unlocked-sku-sm-s... [samsung.com]
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Our community has rated this post as helpful. If you agree, why not thank Quality-Learing
Those who do this will be unrecognized in the scheme of shear numbers.
https://samsung.gadgeth
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Nevertheless, only very few people got $250. Mostly $50-$100 range. Now, Samsung has stopped giving out the refunds and are issuing the return labels.
Note: I bought the phone to flip it, but I decided to return it instead. I never expected a generous refund offer of that amount, so I took it.
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