Joined Oct 2004
L4: Apprentice
Forum Thread
Got a refund on a product I didnt return. what to do?
January 11, 2012 at
07:16 AM
in
Tech & Electronics
(2)
Ill keep this short. I purchased a rather expensive product recently. I had some problems with my order but the vendor worked everything out and I have the product installed in my home.
I checked my email this morning and I have an email from them saying that they received my return and are processing a refund. I looked at my credit card statement and the refund has already processed.
I didnt return the product but I got a refund. So basically I got a free product. Im wondering what is the worst thing that could happen with this? Can they come back a month from now and say they've caught the mistake and charge me again?
Moral police need not opine.
I checked my email this morning and I have an email from them saying that they received my return and are processing a refund. I looked at my credit card statement and the refund has already processed.
I didnt return the product but I got a refund. So basically I got a free product. Im wondering what is the worst thing that could happen with this? Can they come back a month from now and say they've caught the mistake and charge me again?
Moral police need not opine.
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Pfft!
Did you miss the bonus question or just not know about it?
I get the morals issue. On something like this, I'd call since it's installed in my home. But if it was say a item they forgot to scan at BestBuy, I honestly can't say I'd be rushing back there.
I take advantage of price mistakes hoping they go through. If there's a $25 of $25 coupon, I use it more then once. If there's a loophole, you bet your ass I'm on it. I think if you can compromise your morals on those things, then what makes this all of a sudden "stealing". Sorry I just don't agree with the comments posted here. Everyone is entitled to an opinion though, and welcome to do as they please.
I get the morals issue. On something like this, I'd call since it's installed in my home. But if it was say a item they forgot to scan at BestBuy, I honestly can't say I'd be rushing back there.
I take advantage of price mistakes hoping they go through. If there's a $25 of $25 coupon, I use it more then once. If there's a loophole, you bet your ass I'm on it. I think if you can compromise your morals on those things, then what makes this all of a sudden "stealing". Sorry I just don't agree with the comments posted here. Everyone is entitled to an opinion though, and welcome to do as they please.
You could leave a hundred dollar bill at my house and not one person would touch it. Even a $1, $5, $10, etc and you would get your money back no questions asked. But you can bet your ass I'm not turning around because I got an extra order of fries, and if they forgot my order of fries you can bet I AM going back to get it. How's that for hypocritical? Don't you just love morals? You can bend them when they fit you, and you can go to church on Sunday and repent and are forgiven..
Also for me, it weighs heavy on the $ amount and the fact it's installed in my home.
I've had this happen at McDonald's - order a couple things off the $ menu, pay, get to pickup window and have a whole bag of stuff given to me. I did tell them it wasn't mine but since they had already given it to me they let me keep it.
You could leave a hundred dollar bill at my house and not one person would touch it. Even a $1, $5, $10, etc and you would get your money back no questions asked. But you can bet your ass I'm not turning around because I got an extra order of fries, and if they forgot my order of fries you can bet I AM going back to get it. How's that for hypocritical? Don't you just love morals? You can bend them when they fit you, and you can go to church on Sunday and repent and are forgiven..
I found a $10 bill at a Gymboree, right in front of the counter last week. The store was relatively busy but no-one other than us inside at the time. I picked it up, showed the clerk and she said "finders keepers".
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Actually you did pay they just refunded w/o taking the item back
You could leave a hundred dollar bill at my house and not one person would touch it. Even a $1, $5, $10, etc and you would get your money back no questions asked. But you can bet your ass I'm not turning around because I got an extra order of fries, and if they forgot my order of fries you can bet I AM going back to get it. How's that for hypocritical? Don't you just love morals? You can bend them when they fit you, and you can go to church on Sunday and repent and are forgiven..
Here's an example. Last month I ordered 2 sets of tools from Sears for myself for xmas. They sent one tool in one box and one tool in another box. The problem was that they sent me two of the same tool. When I called them, they said they were out of stock on the other tool and to keep the duplicate tool they sent. Then they issued me a refund for the one that didn't come. Cool. Now I can regift the duplicate to my dad and not have to pay for a gift. Double cool. Then when i went to the dump, i opened the door to throw away the box the tool was shipped in and all the packing peanuts spilled out, but there at the bottom of the box was the second tool I ordered. Did I call them? You're damn right i did. I called them and told me that they shipped me 3 tools and I had only paid for one. Did they care? It was $5. They told me not to worry about it and didn't charge me.
tl;dr version:
bought 2 tools
they refunded me one and told me to keep the tool
found the other one and they told me to keep it without reversing the refund.
You could leave a hundred dollar bill at my house and not one person would touch it. Even a $1, $5, $10, etc and you would get your money back no questions asked. But you can bet your ass I'm not turning around because I got an extra order of fries, and if they forgot my order of fries you can bet I AM going back to get it. How's that for hypocritical? Don't you just love morals? You can bend them when they fit you, and you can go to church on Sunday and repent and are forgiven..
I'm not trying to say I'm a perfect human being, but I couldn't let something like what happened to the OP live on my conscious. I once ordered something from Amazon and had an issue with the delivery. Amazon refunded me in advance (as a courtesy) and told me that if it turned up I should contact them and they would recharge me. I did end up receiving the item and contacted Amazon, who then charged my card again. Due to the circumstances of the problem, I could have very well pretended that I never received the item and just kept the refund. I didn't feel right doing that, though.
But naturally, I feel people in general would be more forgiving a free $1 bag of fries versus a $900, let's say, TV.
Here's an example. Last month I ordered 2 sets of tools from Sears for myself for xmas. They sent one tool in one box and one tool in another box. The problem was that they sent me two of the same tool. When I called them, they said they were out of stock on the other tool and to keep the duplicate tool they sent. Then they issued me a refund for the one that didn't come. Cool. Now I can regift the duplicate to my dad and not have to pay for a gift. Double cool. Then when i went to the dump, i opened the door to throw away the box the tool was shipped in and all the packing peanuts spilled out, but there at the bottom of the box was the second tool I ordered. Did I call them? You're damn right i did. I called them and told me that they shipped me 3 tools and I had only paid for one. Did they care? It was $5. They told me not to worry about it and didn't charge me.
tl;dr version:
bought 2 tools
they refunded me one and told me to keep the tool
found the other one and they told me to keep it without reversing the refund.
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But seriously, the difference there is they aren't providing the service but are still charging me.
Oh and FYI.....the salaries to pay those people is already built in to the price of the product you purchase.