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Forum Thread

amazon closed my account

266 176 August 31, 2013 at 11:26 PM in Question (2)
Got a email that amazon closed my account, due to recieving a refund on 2 orders I returned due to the items were not working so they closed my account, and I had a lot of money in my account still from my surveys, now im out so much money, does anyone know how I can get my money I contacted them and they said I maynot be able to get it backConfused
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Joined Mar 2007
L10: Grand Master
> bubble2 9,429 Posts
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handyguy
09-01-2013 at 09:03 AM.
09-01-2013 at 09:03 AM.
Try to access your acct.
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Joined May 2010
L3: Novice
> bubble2 266 Posts
176 Reputation
Original Poster
haileysmom
09-01-2013 at 09:21 AM.
09-01-2013 at 09:21 AM.
I bought a 300 bed frame wooden which broke when putting it together, lasership delivered candles and a urn which they threw on my porch, some I sent them back, I can access my on demand and kindle apps, I just cant buy anything,
Hello,

Thanks for sharing your thoughts regarding the cancellation of your Amazon.com customer account.

We understand your viewpoint, and we're sorry that you're so disappointed by our decision. We closed the account due to your return.

As mentioned in our Conditions of Use: "Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion."

You can review our Conditions of Use in their entirety here:

www.amazon.com/conditionsofuse

Please know, any attempt to open a new account will result in the same action.

Regarding your gift card balance, I see that one of my colleagues is following up with your account and as soon as we receive an update we'll contact you regarding the same.

Your account will stay closed, and we won't be providing any additional insight on this matter. Any further inquiries on this must be directed to [email protected].

We respect your opinions and value your feedback. Thanks for your understanding.

Best regards, Account Specialist

Thank you. Amazon.com
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Joined Jul 2009
Permanently Bland
> bubble2 15,176 Posts
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PaintTheSkyGrey
09-01-2013 at 09:23 AM.
09-01-2013 at 09:23 AM.
I bought a 300 bed frame wooden which broke when putting it together
Sounds like user error you were trying to get Amazon to pay for.
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Joined Jun 2006
Dark Lord of the Culdesac
> bubble2 18,322 Posts
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Jex
09-01-2013 at 09:28 AM.
09-01-2013 at 09:28 AM.
Quote from oOoMANDYoOo :
I would literally cry for years and confine myself to a closet in solitude if that happened to me.
This.
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Joined Feb 2007
L10: Grand Master
> bubble2 7,353 Posts
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boltman2007
09-01-2013 at 09:31 AM.
09-01-2013 at 09:31 AM.
Also sounds like OP was complaining a lot and they just got tired of the rant. Probably their way to have fun.
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Joined Aug 2006
Permanently banned because serra said so.
> bubble2 3,956 Posts
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nope89
09-01-2013 at 09:33 AM.
09-01-2013 at 09:33 AM.
Yeah your account is done and they don't reverse their decision. Plus, you can't contact regular customer service for help, they make you use that one email and you can't call. If you ever want to make a new account again, you need a new physical address, credit card number, and ip address (and obviously different email).
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Joined Jan 2007
The Mistress of All Evil!
> bubble2 22,510 Posts
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Maleficent
09-01-2013 at 09:33 AM.
09-01-2013 at 09:33 AM.
Quote from boltman2007 :
Also sounds like OP was complaining a lot and they just got tired of the rant.
I think the entire lounge can completely sympathize with that sentiment.
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Joined Mar 2009
Schrödinger's Frog
> bubble2 19,435 Posts
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Frogstar
09-01-2013 at 11:12 AM.
09-01-2013 at 11:12 AM.
Quote from Maleficent :
I think the entire lounge can completely sympathize with that sentiment.
Rofl2
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Joined Aug 2005
RLTW
> bubble2 2,109 Posts
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medicchick
09-01-2013 at 11:49 AM.
09-01-2013 at 11:49 AM.
Quote from haileysmom :
I bought a 300 bed frame wooden which broke when putting it together, lasership delivered candles and a urn which they threw on my porch, some I sent them back, I can access my on demand and kindle apps, I just cant buy anything,
What reason did you give when you did the returns?
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Joined May 2010
L3: Novice
> bubble2 266 Posts
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Original Poster
haileysmom
09-01-2013 at 06:19 PM.
09-01-2013 at 06:19 PM.
The seller for the bed frame wanted pictures so I sent them and they had no problem with it, same with the urn and candles
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Joined Aug 2008
L99: Slicker than Ice
> bubble2 6,537 Posts
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slapshot136
09-01-2013 at 06:30 PM.
09-01-2013 at 06:30 PM.
Quote from haileysmom :
The seller for the bed frame wanted pictures so I sent them and they had no problem with it, same with the urn and candles
I don't think either seller would have any direct impact as far as closing your account.. they probably just wanted pictures to make sure you weren't trying to get a 2nd one free or something.. (that or to see if they can just replace a single piece)

other than politely e-mail their account specialists, I don't think you can do anything else - atleast it seems like they are working on the current balance that you do have and aren't trying to swindle you or anything, is there any tracking number or way you can get a status on that?
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Joined Nov 2010
i Have No idea
> bubble2 736 Posts
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sillygold
09-01-2013 at 08:29 PM.
09-01-2013 at 08:29 PM.
sad. how much money left in account?

below is the email you got, right?

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at [email protected].

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

Regards,

Account Specialist
Amazon.com
http://www.amazon.com
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Last edited by sillygold September 1, 2013 at 09:00 PM.
Joined Jul 2009
I am
> bubble2 18,145 Posts
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iamiamian
09-01-2013 at 10:32 PM.
09-01-2013 at 10:32 PM.
Quote from sillygold :
sad. how much money left in account?

below is the email you got, right?

....
Is it just me or is this post creepy?
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Joined Feb 2005
New User
> bubble2 3,664 Posts
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lemontart
09-01-2013 at 10:53 PM.
09-01-2013 at 10:53 PM.
I can validate that amazon WILL close accounts for returning two items. Everyone always says "must be more to it" but it my case there was NOT more to it, they did not close my account, but they threatened to. My crime? I ordered a small, handheld fan. Fan #1 did not work. Sent it back, they shipped another one. Fan #2 was also defective right out of the box. So I shipped two defective fans back and finally fan #3 was functional. Then I got an email threatening to close my account and they basically said that I could not return anything anymore- you know the drop down list that appears for each order in case you need to return something? I don't have that. I am guessing that had I sent back two items that were large and heavy, they may have closed my account, instead of just warning me. I only still have my account because I still have the prime student rate and my husband needs to get work related stuff quickly sometimes.

So believe it or don't believe but that is what happened to me. I probably only spend 20% of the money I used to on amazon but no great loss anyway with their high prices and add on nonsense.
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Last edited by lemontart September 1, 2013 at 10:56 PM.

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Joined Jul 2012
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renegade44e
09-02-2013 at 02:46 AM.
09-02-2013 at 02:46 AM.
Quote from haileysmom :
I bought a 300 bed frame wooden which broke when putting it together, lasership delivered candles and a urn which they threw on my porch, some I sent them back, I can access my on demand and kindle apps, I just cant buy anything,
Hello,

Thanks for sharing your thoughts regarding the cancellation of your Amazon.com customer account.

We understand your viewpoint, and we're sorry that you're so disappointed by our decision. We closed the account due to your return.

As mentioned in our Conditions of Use: "Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion."

You can review our Conditions of Use in their entirety here:

www.amazon.com/conditionsofuse

Please know, any attempt to open a new account will result in the same action.

Regarding your gift card balance, I see that one of my colleagues is following up with your account and as soon as we receive an update we'll contact you regarding the same.

Your account will stay closed, and we won't be providing any additional insight on this matter. Any further inquiries on this must be directed to [email protected].

We respect your opinions and value your feedback. Thanks for your understanding.

Best regards, Account Specialist

Thank you. Amazon.com

Thank you, You re-affirm my decision not to do business with Amazon
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