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Best Buy online purchase receipts lacking IMEI# impacting rebates, warranties of cell phones and tablets

5,089 7,646 March 1, 2016 at 09:29 AM Best Buy
Just curiuos if anyone has experienced this. I have gone through hours of phone calls and trips to service center as my Samsung Tab S purchased in April 2015 (still under warranty) is having charging port issues, and they will not cover under warranty as the receipt does not show IMEI #. I found some other threads on this on other sites but no answer yet. Best Buy Customer Service has been useless.
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raven70
Frisco, TX Joined Nov 2007 L9: Master
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Joined Jul 2005
Older than dirt
> bubble2 9,404 Posts
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VorlonFrog
03-01-2016 at 10:50 AM.
03-01-2016 at 10:50 AM.
Quote from raven70 :
Just curiuos if anyone has experienced this. I have gone through hours of phone calls and trips to service center as my Samsung Tab S purchased in April 2015 (still under warranty) is having charging port issues, and they will not cover under warranty as the receipt does not show IMEI #. I found some other threads on this on other sites but no answer yet. Best Buy Customer Service has been useless.
QPLR.

What part of "Best Buy Customer Service has been useless." surprised you?
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Joined Jul 2005
killroy was here
> bubble2 12,166 Posts
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dayv
03-03-2016 at 09:51 AM.
03-03-2016 at 09:51 AM.
simple solution is to order a new one and then return the broken one. they won't know if there is no serial or imei # on the receipt.
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Joined Feb 2008
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> bubble2 38,964 Posts
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User339811
03-03-2016 at 02:55 PM.
03-03-2016 at 02:55 PM.
Why did you spend money at bestbuy in the first place?
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Joined Dec 2010
Live Long And Suck It!
> bubble2 9,489 Posts
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CheapestGamer
03-03-2016 at 06:05 PM.
03-03-2016 at 06:05 PM.
Quote from xxxHolic :
Why did you spend money at bestbuy in the first place?
Applause
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Joined Jun 2006
Jambi-rific in Seattle!
> bubble2 31,436 Posts
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Zoe Moon
03-04-2016 at 02:35 PM.
03-04-2016 at 02:35 PM.
Quote from xxxHolic :
Why did you spend money at bestbuy in the first place?
Now, now, he's probably already embarrassed enough having to admit this so he can get help. Let's not rub salt in the wound.
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Joined Feb 2008
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> bubble2 38,964 Posts
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User339811
03-04-2016 at 03:13 PM.
03-04-2016 at 03:13 PM.
Quote from dayv :
simple solution is to order a new one and then return the broken one. they won't know if there is no serial or imei # on the receipt.
Do what dayv said.
Obviously Best Buy loves to screw customers. Now you have the opportunity to screw them back.
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Joined Jul 2011
L8: Grand Teacher
> bubble2 3,569 Posts
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JustARandomGuy2015
03-05-2016 at 04:29 AM.
03-05-2016 at 04:29 AM.
Quote from xxxHolic :
Do what dayv said.
Obviously Best Buy loves to screw customers. Now you have the opportunity to screw them back.
worst mentality ever as a consumer. companies need profit, screwing them makes them ultimately screw consumers more by higher prices for no loss in profit.
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Joined Oct 2004
Professor Fishslapper!
> bubble2 12,104 Posts
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dalokgawd
03-05-2016 at 05:26 AM.
03-05-2016 at 05:26 AM.
Quote from FreedomPenguin :
worst mentality ever as a consumer. companies need profit, screwing them makes them ultimately screw consumers more by higher prices for no loss in profit.
If the company screwed him first and their customer service isn't solving the problem they created, why would the OP be under any obligation not to screw Best Buy right back? Are you the CEO of Best Buy or what?
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Joined Feb 2008
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User339811
03-05-2016 at 08:05 AM.
03-05-2016 at 08:05 AM.
Quote from dalokgawd :
If the company screwed him first and their customer service isn't solving the problem they created, why would the OP be under any obligation not to screw Best Buy right back? Are you the CEO of Best Buy or what?
Probably he has best buy stock. That's why he doesn't want anyone hurting this shitty company.
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Joined Feb 2008
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Bareborn
03-05-2016 at 09:33 AM.
03-05-2016 at 09:33 AM.
Quote from FreedomPenguin :
worst mentality ever as a consumer. companies need profit, screwing them makes them ultimately screw consumers more by higher prices for no loss in profit.
You're talking jibberish after your vasectomy. Might want to go lay down.
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Joined Dec 2010
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CheapestGamer
03-05-2016 at 11:45 AM.
03-05-2016 at 11:45 AM.
Quote from FreedomPenguin :
worst mentality ever as a consumer. companies need profit, screwing them makes them ultimately screw consumers more by higher prices for no loss in profit.
I don't begrudge companies making SOME profit. But it's when they gouge out the ass that I have an issue with their bottom line being TOO fat.

Case in point: I worked for a regional retail store chain(Boscov's) here right out of high school in their stock rooms at the then newly created Steamtown Mall in our downtown.

One day a courier comes upstairs to the stock area to have someone sign for a small package for the grand opening sale. I sign for it. Then I'm curious as to what is in this tiny tiny package. I sneak a peek at the packing slip(moments before the package is yanked from my hands by one of the office tw@ts).

It contains 100 1 ct. diamond rings. For the store opening sale they were on "sale" for $999.99(a bargain). The price I saw per ring on the packing slip? $100 each. So that 'sale' price of $1k was a mere $900 over their cost. What an astounding value.shake headRoll Eyes (Sarcastic)

THAT was when I went full throttle on never paying retail or a 'sale' price ever again for just about anything.
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