Ooma Hub to Ooma Telo Upgrade - Taxes and Fees Waived for Lifetime of Telo Device

Mod response to Ooma to Telo upgrade on Ooma boards:

http://www.ooma.com/forums/viewto...4&start=40

1- Will I be getting a Telo 2 (the latest version?).
2- Will I keep the Lifetime Premier I bought with the Hub (will it transfer to the Telo If I accept the offer?) I assume so but just checking
3- Taxes and and Fees remain the same as they are with the Hub now? It is Zero now : It will remain Zero with the Telo? I assume so but just checking.
4- What would I have to do to replace the functionality of the Scout? How does the Telo handle 2 lines, 2 voicemails etc
5- How reliable has the Telo hardware been? Hub/scout has been rock solid and I've been planning on replacing capacitors if they blow (which with electronics nowadays seems to be the most common/first hardware problem) so don't want to move to newer but less reliable hardware (newer hardware always seems to be less reliable/cheaper than its predecessor)
6 - What's the warranty on the Telo , and the Lifetime Premier when transferred to Telo ?
7 - What other features will be lost with Telo vs Hub/Scout

Ooma - suggest you answer these questions proactively either here or in some other public forum since these are questions all people who bought the Premier unlimited Hub/scout will want to know and it will save you the call center volume..

1. Yes.
2. The upgrade is done as an RMA* so any eligible customer keeps their existing Lifetime* Premier or Core account. Both these account types include caller name and email notification, so these features will continue working under telo.
3. Yes, see 2.
4. If you wish to make two calls at the same time you would need to purchase a Linx or HD2.
5. Don't know the MTBF, but for peace of mind you can purchase warranty extensions.
6. The purchase of the Telo2 comes with a 1 year warranty.
7. Only thing not offered on telo2 compared to hub is landline integration and Scout support.

* Discontinued products do not need to be returned to Ooma, so this RMA will not include a free return label.
* Lifetime means for the life of the device as stated in the terms & conditions at http://www.ooma.com/terms/
* The services you receive, such as callerid name, are tied to your account. So replacing the hub with a telo in your account does not change the services in your account and so does not change your account to Basic. You can easily confirm this by visiting https://my.ooma.com/account/services. It will state your service level.
* "reduced service reliability" as stated in the email means as compared to the telo, not reduced compared to how the hub reliability has always been

now ooma claims: "* "reduced service reliability" as stated in the email means as compared to the telo, not reduced compared to how the hub reliability has always been. Simply put: telo benefits from recent network infrastructure upgrades, hub does not due to its firmware limitations."

sounds fishy, now they are backtracking by claiming that they never were degrading hub service but the email said they were.
if there was no degradation of hub service then why did the email say that this will lead to "Hub users to experience reduced service reliability "

they also closed the support thread in ooma forums....
probably because people were threatening to sue if ooma would force people to pay to "upgrade" when this was never supposed to stop working.


... I have a question maybe someone can answer here, so we all know the answer: "If we have Ooma Hub can we connect to amazon echo dot, or is that for premium users only?"

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