Forum Thread

Ooma Hub to Ooma Telo Upgrade - Taxes and Fees Waived for Lifetime of Telo Device

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I searched but not found any post on this as I just got the email below. I think I will take this offer.

-Vietsd

As a valued Ooma Hub owner and one of our earliest customers, we'd like to thank you for your support over the years.

As you may know, we discontinued technical enhancements and customer support for the first generation Ooma Hub product over three years ago. Recently, we made several network infrastructure upgrades for our Ooma Telo product, which unfortunately could cause Hub users to experience reduced service reliability due to the firmware limitations of the Hub.

As one of our earliest customers, we'd like to offer a special opportunity to upgrade to our latest Ooma Telo device for just $79.99 with free shipping. Plus, we'll continue to waive the taxes and fees for the lifetime of your Telo device!1

When you upgrade to the Ooma Telo, you'll enjoy better reliability and voice quality with PureVoice. Ooma Telo also supports HD Voice, integration with Amazon Echo, additional connectivity options like Bluetooth and Wi-Fi, and support for our whole family of accessories such as the Linx and HD2 Handset.


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Created 09-20-2016 at 01:31 PM by vietsd
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Last Edited by richman September 25, 2016 at 04:36 AM
Mod response to Ooma to Telo upgrade on Ooma boards:

http://www.ooma.com/forums/viewto...4&start=40

1- Will I be getting a Telo 2 (the latest version?).
2- Will I keep the Lifetime Premier I bought with the Hub (will it transfer to the Telo If I accept the offer?) I assume so but just checking
3- Taxes and and Fees remain the same as they are with the Hub now? It is Zero now : It will remain Zero with the Telo? I assume so but just checking.
4- What would I have to do to replace the functionality of the Scout? How does the Telo handle 2 lines, 2 voicemails etc
5- How reliable has the Telo hardware been? Hub/scout has been rock solid and I've been planning on replacing capacitors if they blow (which with electronics nowadays seems to be the most common/first hardware problem) so don't want to move to newer but less reliable hardware (newer hardware always seems to be less reliable/cheaper than its predecessor)
6 - What's the warranty on the Telo , and the Lifetime Premier when transferred to Telo ?
7 - What other features will be lost with Telo vs Hub/Scout

Ooma - suggest you answer these questions proactively either here or in some other public forum since these are questions all people who bought the Premier unlimited Hub/scout will want to know and it will save you the call center volume..

1. Yes.
2. The upgrade is done as an RMA* so any eligible customer keeps their existing Lifetime* Premier or Core account. Both these account types include caller name and email notification, so these features will continue working under telo.
3. Yes, see 2.
4. If you wish to make two calls at the same time you would need to purchase a Linx or HD2.
5. Don't know the MTBF, but for peace of mind you can purchase warranty extensions.
6. The purchase of the Telo2 comes with a 1 year warranty.
7. Only thing not offered on telo2 compared to hub is landline integration and Scout support.

* Discontinued products do not need to be returned to Ooma, so this RMA will not include a free return label.
* Lifetime means for the life of the device as stated in the terms & conditions at http://www.ooma.com/terms/
* The services you receive, such as callerid name, are tied to your account. So replacing the hub with a telo in your account does not change the services in your account and so does not change your account to Basic. You can easily confirm this by visiting https://my.ooma.com/account/services. It will state your service level.
* "reduced service reliability" as stated in the email means as compared to the telo, not reduced compared to how the hub reliability has always been

now ooma claims: "* "reduced service reliability" as stated in the email means as compared to the telo, not reduced compared to how the hub reliability has always been. Simply put: telo benefits from recent network infrastructure upgrades, hub does not due to its firmware limitations."

sounds fishy, now they are backtracking by claiming that they never were degrading hub service but the email said they were.
if there was no degradation of hub service then why did the email say that this will lead to "Hub users to experience reduced service reliability "

they also closed the support thread in ooma forums....
probably because people were threatening to sue if ooma would force people to pay to "upgrade" when this was never supposed to stop working.


... I have a question maybe someone can answer here, so we all know the answer: "If we have Ooma Hub can we connect to amazon echo dot, or is that for premium users only?"
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#3
Does anyone have experience with both devices? If Telo is just as reliable as the Core Hub, $80 upgrade seems like a real bargain.
Or is that asking too much? (Besides the old macs and cellphones collecting dust in my garage. Original Hub is actually the oldest electronic device I have running in my house. LMAO)
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#4
With the original one I can fax. Is this telo able doing that?
I have one original one without using, they want to charge me + new terms fees for reactivate.
Where is the telo code for promote? their website does not show
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#5
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID NAME.. sorry but that's important for me..

Edit: Seems like they will continue to offer caller id NAME with the Telo exchange.. The way I see is caller id name is 'Plan' feature rather than 'equipment' feature.. So you will loose/gain the equipment feature but you plan feature will remain the same.. I think I'll bite..
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Last edited by evoori September 23, 2016 at 11:21 AM.
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#6
Quote from evoori
:
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID number.. sorry but that's important for me..
Thank you for pointing that out.
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#7
Quote from evoori
:
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID NAME.. sorry but that's important for me..
I got the lifetime email also. Maybe I will call them and ask about the caller name with this offer.
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Quote from evoori
:
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID NAME.. sorry but that's important for me..
That sucks. That's enough for me to hold off. Hope the individual that was going to contact ooma does so.
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#9
Got this email too. If you're just talking about the device itself (and not the fees part), it only looks like a $20 savings compared to buying outright.

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#10
Quote from dealeecher
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That sucks. That's enough for me to hold off. Hope the individual that was going to contact ooma does so.
Same for me. Holding off.
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#11
Got the same email. Services are something they don't mention. I have caller ID and call waiting included with my 1st gen Ooma. Also, they emphasis that the deal only lasts as long as the equipment does, which is true now, but will they intentionally add built-in obsolescence to the upgrade Telos? It seems to me they have a stake in getting rid of as many free lifetime accounts as they can.

The original 1st gen Oomas are built like a tank. Mine is still going strong and used every day as the main house phone. Can we say the same thing about the upgrade Telos?

A valid counter-point is the 1st gens are old. They will eventually fail at which point the free ride is over. Telos are new. fresh equipment. Is it worth the risk?

I think I will hang on to my 1st gen.
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#12
Do I get the fees waived if I buy telo from another retailer? Or do I have to buy from ooma? I see better prices on SD which include the HD2 handset
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#13
Quote from evoori
:
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID NAME.. sorry but that's important for me..
ooh.. thats important to me too. good thing i didnt already switch yet. anything else thats a downgrade? laso, i have a new in box HUB that i never activated. are the fess same on the Telo & HUB if activated now?
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#14
Quote from evoori
:
Original one has both caller id NAME and NUMBER but the new one has only caller id number.. You need premium service for CID NAME.. sorry but that's important for me..
I also noticed this glaring omission when the Telo first came out many years ago. I guess it's still the case.
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#15
I also got the email today. I have two Hub and Scout units with no fees/taxes still going strong.
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