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Turo: Got in an accident. Credit Card didn't cover anything

435 268 December 1, 2016 at 12:40 PM

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Last Edited by firewire0 December 1, 2016 at 12:42 PM
0 Deal Score
Recently got in an accident with Turo. I paid the $500 deductible.

It was my understanding that the credit card (Barclays if it matters) would cover the $500, but I put through the claim. Turo actually handled all the paperwork and communication. And the claim was denied.

So my $40 rental now became $540.


Is this just because it's Turo and not a typical car rental?

Quote :
What is this benefit?
When certain terms and conditions are met, the Visa Auto Rental
Collision Damage Waiver benefit ("Auto Rental CDW") provides—
at no additional charge—reimbursement for damage due to collision
or theft up to the actual cash value of most rental vehicles. In your
country of residence, this benefit is supplemental to, and excess of,
any valid and collectible insurance from any other source. Here are
answers to some commonly asked questions about the benefit.
Who is eligible?
You are eligible only if you are a valid cardholder whose name is
embossed on an eligible U.S.-issued Visa card. Only you as the
primary renter of the vehicle and any additional drivers permitted
by the auto rental agreement are covered.
What is covered?
Subject to the terms and conditions in this Guide to Benefit,
Visa Auto Rental CDW reimburses you for covered damage or
theft to a rental vehicle while it is your responsibility as well as
valid administrative and loss-of-use charges imposed by the auto
rental company and reasonable towing charges. Only vehicle
rental periods that neither exceed nor are intended to exceed
fifteen (15) consecutive days within your country of residence or
thirty-one (31) consecutive days outside your country of residence
are covered.



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Learn to Chase primary coverage.

Also, some individual owners (not so much the companies doing this) on Turo are downright scumbags. I take my preferred car rental chain and elite status anyday.
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It's because Turo is not like typical car rental company. You hit it on the head.

Many renters (not you of course) abuse the cars without a care, so there are charges for cleaning, removing smoke, etc. This is a non-issue for most transactions, since most renters & owners don't abuse situations.
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Original Poster
Yeah, in retrospect I would have just got one from one of the chains. Damn.
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