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Google offering Pixel XL for free as replacement to eligible Nexus 6P owners(YMMV)
Google is replacing defective Nexus 6P units with the Pixel XL for users in Canada, UK, and US, but there are certain conditions you must meet.
Main Conditions
There is a reddit thread with lot of useful info.
https://www.reddit.com/r/Nexus6P/...ma_thread/
Main Conditions
- Device was bought directly from Google(Don't have to be the first owner). They will validate IMEI
- Device is having bootlooping/battery issues(Not sure if they check for this). They will ask to reset device and check before submitting the RMA
- Device do not have cracked screen or water damage issues. They can confirm if you send the pictures.
There is a reddit thread with lot of useful info.
https://www.reddit.com/r/Nexus6P/...ma_thread/
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Last Edited by SlickyDealer14
September 17, 2017
at
09:28 PM
No longer covering devices outside of warranty multiple sources on Reddit reporting it including this email:
T&Cs found at the bottom of the RMA confirmation email:
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Quote
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Hi there,Thank you for contacting Google Support! My name is [redacted name] and I am the next level supervisor here. I am sorry for the inconvenience caused to you due to this. As I can see that the device is faulty and need to be replaced. Since the device is out of warranty and hence we would not be able to replace the device for you. We had replaced some of the device earlier but the policies have changed now. We've re-evaluated our servicing policies and cannot provide a replacement for your issue. Your best option for additional service on this is to contact the original manufacturer of the device, Huawei. I'm happy to provide you their contact information with you. Thanks! [redacted name] The Google Support Team |
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Quote
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Terms and conditionsYour warranty coverage If we determine that your device's issue isn't covered by warranty, you may be charged up to the full price of the replacement device. Returning your old device When you choose to get a replacement device before sending back your old one, you agree that we may charge your credit card for $830.52 if you don't return your old device within 21 days from the date the replacement device is shipped. |
1,392 Comments
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I got my Pixel XL for my 6p 11 days ago. I am sending back my 6p today.
This was my 4th 6p from them. This may have allowed my original device IMEI to disappear from the paper trail. My 4th repalcement device was indeed a brand new 6p from the google play store, hence removing the new egg device long ago.
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True.
I just got mine.
I contacted Google through chat support on my device and they quickly agreed to send me a NEW Pixel XL. I love it so far. I'll definitely be ordering my phones from Google directly from now on.